A control rule for recruitment planning in engineering consultancy |
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Authors: | Sanjeev K Bordoloi |
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Institution: | (1) Department of Business Administration, University of Illinois Urbana-Champaign, Champaign, IL 61820, USA |
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Abstract: | The most valuable asset of a professional service firm is its people. Owing to the high labor turnover, staffing decision
is very critical in its operations. We take engineering consultancy as a professional service and emphasize the importance
of developing knowledge stock of skilled consultants in a planned manner for efficient productivity management. Our focus
is management of knowledge-mix, which is the mix of consultants at different productivity levels. Our model is designed to
determine the steady-state number of consultant-mix to meet demand at a desired service level. This is done through the use
of control theory and chance constrained programming.
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Keywords: | Engineering consultancy Labor turnover Knowledge level Control policy Workforce flexibility |
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