A Perspective‐Based Understanding of Project Success |
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Authors: | Laurie McLeod Bill Doolin Stephen G MacDonell |
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Institution: | 1. School of Computing and Mathematical Sciences, Auckland University of Technology, Auckland, New Zealand;2. Business School, Auckland University of Technology, Auckland, New Zealand |
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Abstract: | Answering the call for alternative approaches to researching project management, we explore the evaluation of project success from a subjectivist perspective. An in‐depth, longitudinal case study of information systems development in a large manufacturing company was used to investigate how various project stakeholders subjectively perceived the project outcome and what evaluation criteria they drew on in doing so. A conceptual framework is developed for understanding and analyzing evaluations of project success, both formal and informal. The framework highlights how different stakeholder perspectives influence the perceived outcome(s) of a project, and how project evaluations may differ between stakeholders and across time. |
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Keywords: | project evaluation project success criteria stakeholder perspectives longitudinal case study outsourced information systems development |
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