| 大型专病门诊护患纠纷的原因及防范措施 |
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| 引用本文： | 王芳,王青尔,梁菊.大型专病门诊护患纠纷的原因及防范措施[J].价值工程,2011,30(36). |
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| 作者姓名： | 王芳 王青尔 梁菊 |
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| 作者单位： | 南京军区南京总医院解放军肾脏病研究所,南京,210002 |
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| 摘 要： | 目的:探讨防范护患纠纷的的有效措施。方法:通过对门诊护士投诉原因的分析,针对现状给予的护理措施。结论:正确处理投诉,有力挽回医院声誉,提高护理人员专业技术水平等有效措施,改善护患关系,减少护理投诉和提高患者满意度。
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| 关 键 词： | 纠纷 护患 沟通 专病门诊 |
The Reasons for Nurse-patient Disputes in Large Clinic of Special Disease and Preventive Measures |
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| Wang Fang
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Wang Qinger
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Liang Ju.The Reasons for Nurse-patient Disputes in Large Clinic of Special Disease and Preventive Measures[J].Value Engineering,2011,30(36). |
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| Authors: | Wang Fang Wang Qinger Liang Ju |
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| Abstract: | Objective: To investigate the effective measures to prevent nurse-patient disputes.Methods: Through the analysis of the causes of nurse complaints in clinic,it gives the nursing measures according to the status quo.Conclusion: Properly handling complaints,effectively restoring the reputation of hospitals and improving the level of nursing expertise can improve the nurse-patient relationship,reduce complaints and improve the satisfaction of patient. |
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| Keywords: | dispute nurses and patients communication special disease clinic |
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