| 应用神秘顾客制度持续提高加油站管理水平的探讨 |
| |
| 引用本文： | 李宁.应用神秘顾客制度持续提高加油站管理水平的探讨[J].价值工程,2011,30(29):108-109. |
| |
| 作者姓名： | 李宁 |
| |
| 作者单位： | 中国石油辽宁销售公司,沈阳,110031 |
| |
| 摘 要： | 本文介绍了神秘顾客制度这种已有70年历史的管理手段,如何应用于加油站管理领域,核心是建立全方位提升服务质量、环境安全和员工绩效考核的加油站运营管理体系。并结合中国石油辽宁销售公司实施的过程和效果提出了相关的改进措施与设想。
|
| 关 键 词： | 神秘顾客 加油站管理 六西格玛管理 |
Discussion on Improving Gas Station's Management Level by Using Mystery Customer System |
| |
| Li Ning.Discussion on Improving Gas Station's Management Level by Using Mystery Customer System[J].Value Engineering,2011,30(29):108-109. |
| |
| Authors: | Li Ning |
| |
| Institution: | Li Ning (CNPC Liaoning Sales Company,Shenyang 110031,China) |
| |
| Abstract: | This paper introduces how to apply mysterious customer system which is a management mean with 70 years history in gas station management.The core is to build a gas station management system which includes all-round improvement of service quality,environmental safety and employee performance appraisal.At the same time,it put forward relevant improvement measures and suggestions based on the implementation process and effect in CNPC Liaoning Sales Company. |
| |
| Keywords: | mystery customer gas station's management Six Sigma management |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
