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The empowerment expectation–perception gap: An examination of three alternative models
Authors:Sut I Wong  Bård Kuvaas
Institution:1. Department of Communication and CultureBI Norwegian Business School;2. Department of Leadership and Organizational BehaviourBI Norwegian Business School
Abstract:Previous empowerment research has focused on subordinate perceptions of empowering leadership and its outcomes. Met‐expectations theory suggests that subordinate expectations of leader behaviours are essential in forming their a posteriori evaluations. To address the lack of investigation of individual expectations in the empowerment literature, in this study, we explore how subordinates' empowerment expectations and perceptions combine to influence their job satisfaction and psychological empowerment based on three alternative, theoretically derived met‐expectation models, namely, the disconfirmation model, the ideal‐point model, and the experiences‐only model. The results of a 2‐stage study of 114 respondents indicate that employees are more satisfied with their work when perceived empowerment exceeds expectations. However, both empowerment perceptions and expectations positively contribute to higher psychological empowerment. We then discuss implications and directions for future research.
Keywords:cross‐level polynomial regression  empowering leadership  job satisfaction  met‐expectations  psychological empowerment
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