| 第三方物流企业顾客满意度影响因素分析 |
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| 引用本文： | 周京华,王玲.第三方物流企业顾客满意度影响因素分析[J].物流技术,2005(10):99-102. |
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| 作者姓名： | 周京华 王玲 |
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| 作者单位： | 南开大学,现代物流研究中心,天津,300071 |
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| 摘 要： | 对第三方物流企业顾客满意度的影响因素进行了实证研究.结果表明,我国第三方物流企业的服务水平还相当低,应尽快从关键要素入手,提升物流服务水平.阐述了我国物流市场的培育,不仅要注重提高供给方的服务水平,同时也要加强需求方物流管理水平的提高.
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| 关 键 词： | 第三方物流企业 顾客满意度 重要性--满意度分析 |
| 文章编号： | 1005-152X（2005）10-0099-04 |
| 收稿时间： | 2005-08-23 |
| 修稿时间： | 2005-08-23 |
An Analysis on Customer Satisfaction Factors in TPL Enterprises |
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| ZHOU Jing-hua,WANG Ling.An Analysis on Customer Satisfaction Factors in TPL Enterprises[J].Logistics Technology,2005(10):99-102. |
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| Authors: | ZHOU Jing-hua WANG Ling |
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| Institution: | Research Center of Logistics, Nankai University, Tianjin 300071, China |
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| Abstract: | This paper presents an empirical study on customer satisfaction factors in TPL.The results reveal that the service level of TPL is low and it should be improved by attaching importance to key issues as soon as possible.To develop logistics market in China,we are to not only improve the supplier's service level,but also enhance the consumer's management level in logistics. |
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| Keywords: | TPL enterprise customer satisfaction importance-satisfaction analysis |
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