|
|||||
|
|
Customer satisfaction and service domains: a further development of PROSERV |
|
| Authors: | Ciavolino Enrico Lagetto Gloria Montinari Andrea Al-Nasser Amjad D Al-Omari Amer I Zaterini Matteo J Salvatore Sergio |
| Institution: | 1.Department of History, Social Sciences and Human Studies, University of Salento, Lecce, Italy ;2.VESTAS Hotels & Resorts, Lecce, Italy ;3.Department of Statistics, Yarmouk University, Irbid, Jordan ;4.Department of Mathematics, Faculty of Science, Al al-Bayt University, Mafraq, Jordan ; |
| Abstract: | Quality & Quantity - This paper aims to represent that levels of customer satisfaction of tourist accommodation are an important prerequisite when the goal is building a loyal relationship with... |
| Keywords: | |
| 本文献已被 SpringerLink 等数据库收录！ | |