| 高等学校顾客满意度的定量评价方法研究 |
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| 引用本文： | 罗一新,李建湘.高等学校顾客满意度的定量评价方法研究[J].技术经济,2006,25(10):22-25. |
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| 作者姓名： | 罗一新 李建湘 |
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| 作者单位： | 1. 湖南财经高等专科学校,工商管理系,长沙,410205
2. 湖南科技大学,数学学院,湖南,湘潭,411202 |
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| 摘 要： | 分析了高等学校的特殊产品和顾客，在国内外首次提出了高等学校顾客满意度的新概念，并应用经济学及模糊数学的原理与方法，提出了定量评价高等学校顾客满意度的方法.
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| 关 键 词： | 高等学校 顾客满意度 定量 评价 |
| 文章编号： | 1002-980X(2006)10-0022-04 |
| 收稿时间： | 05 30 2006 12:00AM |
| 修稿时间： | 2006年5月30日 |
Syudy on Method of Quantitative Appraise for Customer Satisfaction Index of Colleges and Universities |
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| LUO Yi-xin,LI Jian-xiang.Syudy on Method of Quantitative Appraise for Customer Satisfaction Index of Colleges and Universities[J].Technology Economics,2006,25(10):22-25. |
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| Authors: | LUO Yi-xin LI Jian-xiang |
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| Institution: | 1.Department of Industry and Commerce Management, Hunan University of Finance and Economics, Changsha 410205 2. Hunan University of Science and technology, Xiangtan Hunan 411201, China |
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| Abstract: | In this paper, the characteristic production and customer of colleges and universities are analyzed, a new conception on customer satisfaction Index of colleges and universities is first put forward at home and abroad and a method of quantitative appraise for customer satisfaction Index of colleges and universities is put forward by means of theory and methods of economy and blurrded mathematics. |
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| Keywords: | colleges and universities customer satisfaction index quantitative appraise |
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