关系取向对员工满意影响的实证研究

在现有文献中,有关关系取向对员工满意影响的研究尚属空白.(1)通过15位服务人员的深度访谈,对关系取向的内涵进行定性探索;(2)预调查对量表的信度和效度进行评价并修改部分问项;(3)对天津连锁药店的86位店长和217位销售人员的正式问卷调查表明:关系取向、关系交换与员工满意正相关;个体文化差异对关系交换有负向影响,而对关系取向有正向影响.研究结果可以指导经理们提高上下级关系管理的有效性.

Effect of Guanxi Orientation on Employee Satisfaction

Few researches on Guanxi orientation influence on employee satisfaction are found in extant literature.This article identifies eight sub-dimensions of superior-subordinate relationship quality based on literature review and in-depth interviews,reviews the reliability and validity of the scales and modifies the questionnaire,and collects data from random 86 drugstore managers and their 217 subordinates in Tianjin pharmaceutical retail chains.The results show that Guanxi orientation and relationship exchange are positively related to employee satisfaction,individual cultural distance has negative effect on relationship exchange but positive effect on Guanxi orientation.The findings can help local and foreign managers to improve the effectiveness of superior-subordinate relationship.