| 银行排队系统服务效率问题研究 |
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| 引用本文： | 潘向东.银行排队系统服务效率问题研究[J].技术经济与管理研究,2009,165(4):73-75. |
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| 作者姓名： | 潘向东 |
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| 作者单位： | 华北水利水电学院管理与经济学院,河南,郑州,450011;华南理工大学工商管理学院,广东,广州,510640 |
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| 摘 要： | 银行排长队现象是困扰银行和客户的难题，其实质是排队系统的效率问题。叫号机变多队一多服务台系统为单队一多服务台系统，改变了排队系统模型。本文运用蒙特卡罗仿真方法对两种排队系统模型进行比较，发现叫号机确实可以有效提升银行服务系统的效率。
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| 关 键 词： | 蒙特卡罗仿真 排队论 银行排队问题 |
Research about Service Efficiency of Bank Queueing System |
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| PAN Xiang-dong.Research about Service Efficiency of Bank Queueing System[J].Technoeconomics & Management Research,2009,165(4):73-75. |
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| Authors: | PAN Xiang-dong |
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| Institution: | PAN Xiang-dong |
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| Abstract: | It is a matter that lines of waiting customers are always very long in most of banks. The essence of this phenomenon is the low efficiency of queuing system. Banks changes the model of queue system by using numbering machine and wants to improve the efficiency of their services. We research about abovementioned two different queueing models based on Monte Carlo simulation and find that numbering machine is valuable to banks. |
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| Keywords: | Monte Carlo Simulation Queueing Theory Long Lines in Bank |
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