| 面向过程控制的流程绩效评价模型及其应用 |
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| 引用本文： | 罗彪,王琼.面向过程控制的流程绩效评价模型及其应用[J].经济管理,2010(6). |
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| 作者姓名： | 罗彪 王琼 |
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| 作者单位： | 中国科学技术大学管理学院; |
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| 基金项目： | 国家自然科学基金委青年科学基金项目“企业集团总部对异质子公司的滚动过程绩效管理方法研究”(70802058); 教育部博士点基金新教师基金“机制设计与过程控制方法研究”(200803581007); 国家自然科学基金委创新研究群体项目“分布系统的协调优化与风险管理”(70821001) |
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| 摘 要： | 流程决定客户满意度,客户满意度决定企业竞争的有效性,由此,对流程运作效能的评价成为企业竞争战略实施的基础性保障。传统的流程绩效评价存在纵横向和宏微观两大矛盾,使得以评促改、加强过程控制的目标难以实现。本文在对国内外流程绩效评价理论和模型进行综述的基础上,提出一套面向过程控制的流程绩效评价模型,对其实施方法进行了具体阐述,并以一家第三方物流企业的流程绩效评价过程为例,阐述了该模型的实际应用方法。
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| 关 键 词： | 流程 流程绩效评价 顾客导向 过程控制 SCOR |
A Study on the Model and Application of Process Performance Evaluation for Process Control |
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| LUO Biao,WANG Qiong.A Study on the Model and Application of Process Performance Evaluation for Process Control[J].Economic Management,2010(6). |
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| Authors: | LUO Biao WANG Qiong |
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| Institution: | LUO Biao,WANG Qiong(School of Management,University of Science & Technology of China,Hefei,Anhui,230026,China) |
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| Abstract: | Customer satisfaction depends on processes and decides competition effectiveness.Thus,the evaluation of process operation performance is the basic guarantee for implementing enterprise competition strategy.There are two major contradictions in the traditional evaluation of process performance.One is between the vertical and horizontal,the other is in the macro-micro aspects.They are both making it difficult to achieve the goal of assessing to improve and strengthening process control.Based on the overview o... |
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| Keywords: | process process performance evaluation customer oriented process control SCOR |
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