客户协同创新维度及构成实证研究

客户协同创新是开放网络环境下企业创新能力提升的重要途径。基于协同理论、关系嵌入理论及客户参与创新等理论基础，对客户协同创新要素进行理论分析。采用探索性案例分析法，归纳客户协同创新要素特征，包括由互惠利益、关系质量和持续意愿构成的协同关系嵌入，由程序化协调、人际关系协调构成的协调协作机制，以及由信息资源分享、协同任务分担构成的协同资源投入。以案例研究结论为基础，进行量表开发，选择知识密集型服务业为实证对象，验证客户协同创新维度构成，可为客户协同创新机理研究与应用实践提供理论基础。

Research on Dimensions of Collaborative Innovation with Customers---Taking Knowledge Intensive Business Services as the Background

Collaborative innovation with customers is an important way to enhance business innovation capability in an open network environment .Based on coordination theory ,relational embeddedness and customer engagement ,the paper analy‐zes the characteristics of collaborative innovation with customers .Using exploratory case analysis ,it summarizes and ex‐tracts the dimensions ,including collaborative relationship (mutual interests ,relationship quality and continuous willing‐ness) ,coordination (programmatic and interpersonal coordination) and co‐resource involving (information‐sharing and task sharing) .Furthermore ,the scale is developed .Taking knowledge‐intensive business service(KIBS) industries as the back‐grounds ,the paper proves the dimension hypothesis ,to provide a theoretical basis for collaborative innovation mechanism and application .