社会心理服务驱动下信访“分类治理”的理路——以河南省西平县为例

学界对于信访分类治理的研究大多基于因“人”分类或因“事”分类展开,形成了信访分类治理研究的基本范式。然而,社会心理服务嵌入信访治理体系,为信访分类治理提供了新的视野:因“心”分类,即按照信访人“心理诉求——利益诉求”的两分原则,将信访人分为利益型、心理型、耦合型和无意识型四种。本文以西平县信访治理实践为个案,提炼出由“心”而治的信访分类治理模型,并对该模型的治理理路进行了分析。研究发现:地方政府对信访频次、情绪和事件的三维叠加形成了信访分类治理的参照维度,而地方政府对治理技术的灵活性运用则构成了信访分类治理的动态实践。本文为信访分类治理过程中信访人的心理诉求与利益诉求间的关系提供经验事实,并为社会心理服务驱动下的信访分类治理理路提供分析框架。然而,受限于研究区域和案例数量,本文提炼出来的由“心”而治的信访分类治理模式还有待进一步验证和完善。

The Logic of“Classified Governance”of Letters and Visits Driven by Social Psychological Services:A Case Study of Xiping County,Henan Province

Most of the research on classified governance of letters and visits is based on the classification of“people”or“things”,forming the basic paradigm of classified governance of letters and visits.However,the embeddedness of social psychological services in the governance system of letters and visits provides a new perspective for classified governance of letters and visits,namely,the classification of“intention”.According to the principle of“psychological appeal-interest appeal”,the types of petitioners can be divided into four types:an interest type,a psychological type,a coupling type and an unconscious type.This article takes the governance practice of letters and visits in Xiping County as a case,classifies the governance model of letters and visits from the perspective of“intention”and conducts an analysis.It finds that the three-dimensional superposition of letters and visits’frequency,emotion and event forms the evaluation dimension of classified governance of letters and visits,and the flexible application of governance technology in classified governance constitutes the dynamic practice of it.This study provides empirical facts for the relationship between the psychological demands and interest demands of petitioners,and provides an analytical framework for the innovation mechanism of classified governance of petitioners driven by social psychological services.However,limited by the number of research areas and cases,the classified governance model of petitioners refined in the study needs to be further verified and improved.