Best Value: Is It Delivering? |
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| Authors: | Paul Higgins Philip James Ian Roper |
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| Institution: | Paul Higgins is Lecturer in Human Resource Management in Middlesex University Business School.;Philip James is Professor of Employment Relations in Middlesex University Business School.;Ian Roper is Senior Lecturer in Middlesex University Business School. |
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| Abstract: | The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results. |
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