A strategy framework for performance measurement in the public sector |
| |
Authors: | Aki Jääskeläinen Harri Laihonen |
| |
Institution: | 1. aki.jaaskelainen@tut.fi |
| |
Abstract: | This paper looks at a little-studied question: what are the strategic choices behind the selection and implementation of performance measurement practices in public sector entities? The paper presents a new strategy framework which provides a structured approach to the many options available for measuring performance effectively. The framework is primarily intended for large public sector organizations, such as municipalities, but will also be useful in smaller entities. |
| |
Keywords: | Case study measurement approach new public management performance measurement service management |
|