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Determinants and consequences of student satisfaction in Australian Universities: Evidence from QILT Surveys |
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| Authors: | Kumar Biswas Sudipta Bose Millicent Chang Syed Shams |
| Institution: | 1. Discipline of Management, School of Business, University of Wollongong, Wollongong, New South Wales, Australia;2. Discipline of Accounting and Finance, Newcastle Business School, The University of Newcastle, Sydney, New South Wales, Australia;3. School of Business, University of Wollongong, Wollongong, New South Wales, Australia;4. Discipline of Finance, School of Business, University of Southern Queensland, Springfield Central, Queensland, Australia |
| Abstract: | We examine the determinants and consequences of student satisfaction, measured by satisfaction scores reported in the QILT surveys from 2012 to 2017. We find that university-level profitability determines overall student satisfaction, where a positive relationship exists between student satisfaction and university performance. This association is more pronounced for Group of Eight (Go8) universities and those with higher academic expenditure. These findings have important implications for higher education providers as the Australian Government is contemplating the use of QILT student satisfaction in allocating public funding for higher education. |
| Keywords: | Australia quality indicators for learning and teaching student satisfaction university performance |