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From private label to co-branded credit card: an assessment of the impact of a change in value proposition over customer value perception and company value capture
Authors:Meirelles  Dimária Silva e  D’Andrea  Daniel
Institution:1.Universidade Presbiteriana Mackenzie, São Paulo, Brazil
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Abstract:Journal of Financial Services Marketing - Purpose: The aim of this paper is to evaluate the success of a value proposition over time, considering two aspects: customer’s perceived value and...
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