Living IT infrastructures — An ontology-based approach to aligning IT infrastructure capacity and business needs |
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| Institution: | 1. Institute of Information Systems, University of Liechtenstein, Fürst-Franz-Joseph Strasse, 9490 Vaduz, Liechtenstein;2. University of Tuscia, Via del Paradiso 47, 01100 Viterbo, Italy;3. CeRSI — LUISS Guido Carli University, Via T. Salvini 2, 00197 Roma, Italy;1. Department of Accounting, Monash Business School, Monash University, Caulfield East, Victoria, Australia;2. Department of Management, Monash Business School, Monash University, Caulfield East, Victoria, Australia;3. Department of Management, Deakin Business School, Deakin University, Geelong, Australia;1. Queensland University of Technology, 2 George Street, Brisbane, QLD 4000, Australia;2. University of Queensland, Colin Clark Building, Brisbane, QLD 4072, Australia;1. California State University, Northridge, United States;2. State University of New York at New Paltz, United States;3. Rutgers University, The State University of New Jersey, United States;1. Enterprise Modelling Research Group, University of Duisburg-Essen, 45141 Essen, Germany;2. Information Systems Development Research Group, University of Hagen, 58084 Hagen, Germany;1. Systems Engineering Section, Faculty of Technology, Policy and Management, Delft University of Technology, The Netherlands;2. Manchester Business School, University of Manchester, UK |
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| Abstract: | Changes in organizational processes often interact with changes in the IT infrastructure. Accounting for the structural and economic consequences of changes to the modern IT infrastructure remains a challenge, as their complexity can affect more than one business process, and the need to share a common understanding between the IT and the business management challenges current IT governance practices. An integrative perspective of business processes and IT resources would help meet these challenges, but despite some progress such a perspective remains to be developed. This paper proposes a domain ontology – an Ontology for Linking Processes and IT infrastructure (OLPIT) – to model the relationship between IT resources and business processes for the purpose of measuring the business value of IT. The ontology was developed and evaluated in the context of a design research project conducted in the Hilti Corporation, an international manufacturing company, with the aim of defining how IT impacts the business and calculating the cost of IT services used. |
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