Confused by too many choices? Choice overload in tourism |
| |
| Institution: | 1. The Chinese University of Hong Kong, Shatin, Hong Kong;2. Graduate School of Business, Stanford University, CA 94305, USA;1. Department of Tourism Management, Dong-A university, 225 Gudeok-ro, Seo-gu, Busan 49236, South Korea;2. Department of Tourism and Recreation, Kyonggi University, 154-42 Gwanggyosan-ro, Youngtong-gu, Suwon 130-701, Republic of Korea;3. Department of Tourism Administration, Kangwon National University, Hyoja2-Dong, Kangwon University Rd, Chooncheon 200-701, Republic of Korea;1. Business School, Beijing Technology and Business University, 11/33, Fucheng Road, Beijing 100048, China;2. School of Business, Renmin University of China, 59 Zhongguancun Street, Beijing 100872, China;3. Division of Marketing and Consumer Behavior Research, Commerce Development Research Institute, 4F, No. 303, Sec. 1, Fu-Xing South Rd., Taipei 10665, Taiwan;4. School of Business Administration, Southwestern University of Finance and Economics, 55 Guanghuacun Street, Chengdu, Sichuan 610074, China |
| |
| Abstract: | Traditional economic and psychological theories suggest that having more options is beneficial to decision makers. However, according to the choice overload concept too many choices can sometimes cause contradictory results, such as consumers making ‘no choice’ or experiencing increased perceived regret. Considering that tourism suppliers offer an extensive variety of products, the primary objective of this study was to identify whether the choice overload phenomenon exists for tourism products. Using a scenario method, respondents were randomly assigned to one of ten different scenarios (2destination types × 5choice sets). The results of this study showed that having more than 22 choices increased the likelihood of making ‘no choice,’ regardless of destination type, suggesting that choice overload exists in the tourism industry. This study also demonstrated that when fewer than 22 choices were provided participants who made a choice perceived less regret than those who made ‘no choice’. However, the opposite results were found when tourists were provided with too many choices. Further discussion and implications are provided in the main body of this paper. |
| |
| Keywords: | |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
