A study on the Effects of Compliments on the Ex-post Responses of Hotel Employees |
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| Authors: | Gyumee Cheon |
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| Institution: | Department of Tourism Management, Jeju National University, Jeju, Republic of Korea |
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| Abstract: | This study aims to suggest positive organizational management strategies to hotels by empirically analyzing the effects of compliments on emotional satisfaction of hotel employees and thereby their ex-post responses. Verbal compliments had an effect of 0.343 (p?p?
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| Keywords: | Compliments Emotional satisfaction Ex-post response Hospitality Management Hotel Employee |
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