What are guests scared of? Crime-related hotel experiences and fear of crime |
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| Authors: | Xi Y Leung Yang Yang Elliot A Dubin |
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| Institution: | 1. Department of Hospitality and Tourism Management, University of North Texas, 1155 Union Circle #311100, Denton, TX 76203, USAxi.leung@unt.edu;3. School of Sport, Tourism and Hospitality Management, Temple University, 1810 North 13th Street, Philadelphia, PA 19122, USA;4. Department of Hospitality and Tourism Management, University of North Texas, 1155 Union Circle #311100, Denton, TX 76203, USA |
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| Abstract: | ABSTRACTThis study aims to explore the typology of hotel crime and how it is related to guests’ fear of crime based on a cause-and-consequence model. A total of 873 TripAdvisor reviews were content-analyzed to develop a typology of hotel crime. High-class hotels experienced more theft, fraud, and burglary while low-class hotels encountered more prostitution and drug-related activities. Hotel guests generated a higher fear of crime when crime occurred inside guest rooms, especially in cases of burglary, theft, or fraud. Reviews mentioning crimes were perceived to be more helpful. Managerial implications and best practices of crime prevention are provided for hotel practitioners. |
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| Keywords: | Hotel crime fear of crime online reviews crime typology correspondence analysis hierarchical linear model |
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