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The Influence of Tourist Satisfaction on Tourism Expenditure in Emerging Urban Cultural Destinations
Authors:Pablo Juan Cárdenas-García  Juan Ignacio Pulido-Fernández  María de la Cruz Pulido-Fernández
Institution:1. pcgarcia@ujaen.es
Abstract:Satisfaction is an excellent predictor of tourist behavior, often used in marketing and destination management. This paper analyzes the extent to which tourist satisfaction influences tourism expenditure at the destination using a gamma regression model, based on the information obtained from 2967 surveys conducted in 14 emerging urban cultural destinations in Andalusia, Spain. The results obtained show that there is indeed a correlation between tourist satisfaction and tourism expenditure at the destination, and guide the implementation of specific policies by stakeholders in these destinations, in order to increase the economic impact generated by this activity.
Keywords:Tourism expenditure  tourist satisfaction  emerging urban cultural destination  destinations management  Andalusia  Spain
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