Workplace bullying and presenteeism in the cruise industry: Evaluating the effect of social support |
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| Institution: | 1. Universidad Loyola Andalucía, C/ Escritor Castilla Aguayo, 4, 14004, Córdoba, Spain;2. Universidad Autónoma de Chile, Avda. Pedro de Valdivia, 425, Santiago, Chile;3. Gornji kono 8, 20 000, Dubrovnik, Croatia;4. College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwanjin-Gu, Seoul, 143-747, South Korea;5. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17 Science Museum Road, TSE East, Kowloon, Hong Kong Special Administrative Region, China;1. Conrad N. Hilton College of Hotel & Restaurant Management, University of Houston, 4450 University Dr. #227, Houston, TX, 77204, United States;2. Department of Hotel Management, Cheju Halla University, 28 Halladae-gil, Heungeop-myeon, Wonju-si, Gangwon-do, South Korea;3. Chaplin School of Hospitality & Tourism Management, Florida International University, Biscayne Bay Campus, 3000 Northeast 151 Street, North Miami, LF, 33181, United States;1. ESSEC Business School, 95021, Cergy Pontoise Cedex, France;2. NYU School of Professional Studies, Jonathan M. Tisch Center of Hospitality, New York, NY, 10003, United States;1. College of Management, Shenzhen University, Shenzhen, China;2. School of Management, Xiamen University, Xiamen, China;3. Organizational Behavior and Human Resource Management Department, China Europe International Business School (CEIBS), Shanghai, China;4. Faculty of Business and Economics, The University of Hong Kong, Hong Kong, China;5. School of Management, CISME, Zhijiang College, Zhejiang University of Technology, Hangzhou, China;1. School of Business Administration, Southwestern University of Finance and Economics, Chengdu, Sichuan Province, 611130, China;2. School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, WA, 99163, USA;3. Senior Research Fellow, School of Tourism & Hospitality, University of Johannesburg, South Africa;1. Department of Marketing & Tourism Management, College of Business Administration, Capital University of Economics and Business, Beijing, 100070, China;2. Department of Apparel, Events, and Hospitality Management, College of Human Sciences, Iowa State University, Ames, IA, 50010, USA;3. Howard Feiertag Department of Hospitality & Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, VA, 24061, USA |
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| Abstract: | A cruise ship constitutes a unique research laboratory for the study of workplace bullying and presenteeism because of its manifestation of the phenomena and situations that traditionally characterize total institutions. This study analyzes the role of workplace bullying as a potential risk factor for presenteeism in the workplace and the moderating role of social support. Results confirmed that work-related bullying is positively connected to the phenomenon of presenteeism, whereas person-related bullying is negatively related. The findings also confirmed the role of social support, specifically supervisor support, as a moderating agent of this relationship. The supporting details are further elaborated, and the main implications for the future of the cruise industry are presented. The findings can facilitate cruise line companies in designing prevention plans and implementing well-targeted anti-bullying policies according to the type of workplace bullying experienced by workers that can substantially improve their effectiveness. |
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| Keywords: | Workplace bullying Presenteeism Employee misbehavior Cruise Social support |
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