Learn from the past and prepare for the future: A critical assessment of crisis management research in hospitality |
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| Institution: | 1. Lee Shau Kee School of Business and Administration, The Open University of Hong Kong, Hong Kong;2. School of Hospitality Management, Macao Institute for Tourism Studies, Macao;1. Villanova School of Business, Villanova University, 800 E. Lancaster Ave., Villanova, PA 19085, USA;2. Montpellier Business School, Avenue des Moulins 34080, Montpellier, France;3. Department of Economics, Lancaster University Management School, Lancaster LA1 4YX, United Kingdom;4. Hadelman Family Research Fellow, Isenberg School of Management, University of Massachusetts-Amherst, USA;1. Department of Hospitality Management, Ming Chuan University, Taiwan;2. Department of Hospitality Management, Ming Chuan University, 5 De Ming Rd., Gui Shan District, Taoyuan City 333, Taiwan;3. School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong;1. Faculty of Social Studies and Social Work, University of Malaga, Campus Teatinos (Ampliación), 29071 Málaga, Spain;2. Faculty of Economics and Business, University of Granada, Campus Universitario de Cartuja, 18071 Granada, Spain |
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| Abstract: | Given the substantial impact of crisis on the hospitality industry, crisis and crisis management have drawn attention from scholars. While each study makes a significant contribution to the existing knowledge of crisis management in hospitality, the fragmented perspective of each study makes it difficult to identify the key findings and unsolved problems. This paper presents a synthesis and critical assessment of state-of-the-art crisis management research in hospitality. It categorizes articles based on a three-stage framework covering pre-crisis planning, mid-crisis management, and post-crisis recovery. Two main perspectives in the literature are identified: one from hospitality service providers and one from stakeholders. Core research topics and concepts in each stage and perspective are reviewed. In addition, this paper proposes four major directions for future research: crisis management from stakeholders’ perspectives, integrative research, causal and behavioral research, and theoretical enhancement. It discusses the theoretical and practical implications of this study. |
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| Keywords: | Crisis Crisis management Hospitality Literature review Covid-19 |
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