Are social media bad for your employees? Effects of at-work break activities on recovery experiences |
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| Institution: | 1. School of Marketing, Entrepreneurship, Sport Management, and Hospitality and Tourism Management, Western Carolina University, 207 Forsyth Building, Cullowhee, NC 28723, USA;2. Department of Hospitality Management, University of Missouri, 226 Gentry Hall, Columbia, MO 65211, USA;1. The School of Hospitality Business, Broad College of Business, Michigan State University, 667 N. Shaw Lane, East Lansing, MI 48825, USA;2. Rosen College of Hospitality Management, University of Central Florida, 9907 Universal Boulevard, Orlando, FL 32819, USA;3. Dedman School of Hospitality, Florida State University, B4113 University Center, 288 Champions Way, Tallahassee, FL 32306, USA;1. School of Hospitality and Tourism Management, Purdue University, Marriott Hall 247, 900 West State Street, West Lafayette, IN, 47907, USA;2. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong;1. Department of Psychology, Henan University, China;2. School of Hospitality and Tourism, Auckland University of Technology, New Zealand;3. School of Hospitality Management, Kyung Hee University, South Korea;4. School of Business, Konkuk University, South Korea;1. School of Ecosystem and Forest Sciences, University of Melbourne, Australia;2. UNSW Business School, UNSW, Australia;1. Faculty of Business Administration, University of Macau, Macau, China;2. School of Hospitality Management, Macao Institute for Tourism Studies, F201A Colina de Mong-Ha, Macao, China;3. School of Tourism Management, Sun Yat-Sen University, Tangzhou Rd. 1, Zhuhai, China;1. Hospitality and Food Management, Department of Family and Consumer Sciences, Ball State University, 2000 W. University Avenue, Muncie IN 47306, USA;2. Department of Hotel & Convention Management, Dong Eui University, #995, Eomgwangno, Busangin gu, Busan 614 714, Republic of Korea;3. School of Tourism, Hanyang University, 17 Haengdang-dong, Seongdonggu, Seoul 133-791, Republic of Korea |
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| Abstract: | Since social media has become a fundamental part of the daily activities of people, the purpose of this study was to explore social media use by focusing on job demands that may explain why employees perceive social media are vital for them at work. Further, this study seeks to understand how employees use social media at work to experience recovery. Questionnaires were collected from current frontline hospitality non-managerial and managerial employees in the United States. Structural equation modeling was employed to analyze data. Results of the study confirm that at-work break activities including social and non-media break activities can be a channel for employees to experience recovery and deal with job demands. Moreover, the results suggest that at-work break activities are an important mediator between job demands and recovery experiences. Social media break activities also moderated the mediation effect of non-social media break activities between job demands and recovery experiences. |
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| Keywords: | Job demands Break activities Social media Recovery experiences Emotional labor Job characteristics |
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