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Development and validation of a hospitality idiosyncratic deals scale |
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| Institution: | 1. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17 Science Museum Road, TST East, Kowloon, Hong Kong;2. Business School, Shandong University, 180 West Culture Road, Weihai, Shandong, China;1. School of Social Sciences, Hellenic Open University, Parodos Aristotelous 18, 26335 Patras, Greece;2. Department of Hotel and Tourism Management, Cyprus University of Technology, 115 Spyrou Araouzou Street, Limassol, 3036, Cyprus;1. Lancaster University Management School, United Kingdom;2. Isenberg School of Management, University of Massachusetts-Amherst, 121 Presidents Dr, Amherst, MA 01003;1. Department of Communication Science, Vrije Universiteit Amsterdam, the Netherlands;2. King’s Business School, King’s College London, UK |
| Abstract: | This study explores middle and senior hotel managers’ perceptions of their own idiosyncratic deals (i-deals) and develops a scale to measure i-deals in the Chinese hospitality industry. The study uses a mixed research method consisting of a questionnaire survey of 675 middle and senior hotel managers and in-depth interviews with 20 knowledge workers in the hotel industry in mainland China. The findings reveal that there are three types of i-deals in the Chinese hospitality industry: (1) career and incentives i-deals; (2) task i-deals; and (3) flexibility i-deals. The study proposes and validates a three-dimensional scale of hotel managers’ i-deals, thereby enriching our understanding of the idiosyncratic terms of employment in the hospitality industry. |
| Keywords: | Idiosyncratic deals Hospitality industry Knowledge worker China |
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