Conflict,exhaustion, and motivation: A study of frontline employees in Northern Cyprus hotels |
| |
Authors: | Osman M Karatepe Orhan Uludag |
| |
Institution: | School of Tourism and Hospitality Management, Eastern Mediterranean University, Gazimagusa, Turkish Republic of Northern Cyprus, via Mersin 10, Turkey |
| |
Abstract: | This study develops and tests a model that investigates the effects of work-family conflict, emotional exhaustion, and intrinsic motivation on affective job outcomes using data from frontline employees in Northern Cyprus hotels. Results show that work-family conflict is positively related to emotional exhaustion. Work-family conflict was found to be negatively associated with job satisfaction. However, the study results demonstrate that work-family conflict did not depict any significant relationships with affective organizational commitment and intention to leave. Results indicate that emotional exhaustion leads to job dissatisfaction, decreased affective organizational commitment, and high levels of intention to leave. Results reveal that intrinsic motivation is significantly related to emotional exhaustion, job satisfaction, and affective organizational commitment. In addition, the study results provide empirical support for the positive impact of job satisfaction on affective organizational commitment and the negative effects of job satisfaction and affective commitment to the organization on intention to leave. Discussion and implications of the results are presented in the study. |
| |
Keywords: | Work-family conflict Emotional exhaustion Intrinsic motivation Frontline employees Northern Cyprus |
本文献已被 ScienceDirect 等数据库收录! |
|