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Intellectual capital in the hotel industry: A case study from Slovenia |
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| Authors: | Helena Nemec Rudež Tanja Mihalič |
| Institution: | 1. Turistica—College of Tourism, University of Primorska, Sen?na pot 10, 6320 Portoro?, Slovenia;2. Faculty of Economics, University of Ljubljana, Kardeljeva ploš?ad 17, 1000 Ljubljana, Slovenia |
| Abstract: | Human, structural and non-end-customer-relationship capital in the hotel industry need end-customer-relationship capital to reflect themselves in financial performance, as a study of the Slovenian hotel industry has shown. |
| Keywords: | Intellectual capital Hotel industry Human capital Structural capital End-customer-relationship capital Non-end-customer-relationship capital |
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