Consumer education and empowerment in Europe: recent developments in policy and practice |
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| Authors: | Carol Brennan Ivo Vlaev Michael Blakemore Nicola Smith |
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| Affiliation: | 1. Consumer Dispute Resolution Centre, Queen Margaret University, Edinburgh;2. Warwick Business SchoolUniversity of Warwick, Coventry, CV4 7AL, UK;3. Emorys UK Limited;4. Ecorys UK Limited |
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| Abstract: | This article develops the findings of an evaluation of European Commission consumer education, information and capacity building actions conducted in 2011, with an examination of action taken by 2016 to address the recommendations. Based on empirical research of documents, in‐depth interviews, focus groups and semi‐structured surveys of Directorate General for Health and Consumers and Directorate General for Education and Culture policy networks, it discusses the journey taken to improve consumer education and empowerment throughout Europe. Implementation of the recommendations aims to transform consumer education and empowerment in Europe, with integrated and updated resources for the maximum number of teachers across the European Union, where teachers can focus the resources on consumer education activities relevant for their learners. A key focus of the new developments is to deliver higher European Union (pan‐European) added‐value, better coordination and synergies with national activities. |
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| Keywords: | Consumer education consumer information consumer knowledge consumer empowerment European evaluation consumer policy and practice |
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