国际公平贸易运动:一个南北贸易的新潮流

公平贸易作为南北贸易的一种新型贸易形式,走过了70多年的发展历程,并取得了瞩目的成绩。公平贸易促进了南方国家的可持续发展,其产品成为南方国家小生产者和劳动工人开辟北方国家市场的主要工具。本文从公平贸易的发展历程、公平贸易网络和成员组织、公平贸易的参与者和运作机制三个方面展现出公平贸易的全貌,并对公平贸易在原则、标签、消费市场、发展中国家长期比较优势方面所面临的挑战进行分析。     

民企员工组织公平与组织公民行为关系研究

基于社会交换和组织支持理论,本文探讨了员工组织公平感、组织认同和组织公民行为之间的关系,提出了组织承诺作为员工组织公平感和组织公民行为之间中介关系的理论模型,并通过一家纺织业民营上市公司220名员工的样本进行了实证检验。结果证实:组织公平能够促进员工组织认同;员工组织认同则对组织公平和员工组织公民行为关系起部分中介作用。     

浅析国有商业银行的盈利能力

本文针对近几年国有商业银行的改革，以代表盈利能力的财务指标为对象，对各国有商业银行进行买证比较研究，对国有商业银行盈利能力目前存在的优势和不足进行了探讨，并提出相关建议。     

伦理型领导对员工反生产行为的影响:基于社会学习与社会交换双重视角

伦理型领导作为一种新的领导行为成为当前研究的热点.基于社会学习理论与社会交换理论构建了研究模型,并通过437份数据对所提假设进行了检验.结果表明,伦理型领导与反生产行为显著负相关,伦理型领导与程序公平、领导公平显著正相关,程序公平与组织指向反生产行为显著负相关,领导公平与组织指向反生产行为和人际指向反生产行为显著负相关,程序公平在伦理型领导与组织指向反生产行为之间具有部分中介效应,领导公平在伦理型领导与组织指向反生产行为、人际指向反生产行为之间具有部分中介效应.最后,文章指出了研究意义、不足与未来研究方向.     

组织公平感对雇员揭发会计舞弊行为的影响研究文献综述

文章的目的是分析组织公平感与雇员揭发会计舞弊行为之间的关系,组织公平感分为三部分,分配公平感、程序公平感和互动公平感,有学者证明组织公平感对组织公民行为有促进作用,可以影响雇员做出组织公民行为,而舞弊揭发行为又是一种典型的组织公民行为,所以组织公平感可以促进雇员的舞弊揭发行为。     

薪酬公平与组织公民行为关系的国内外研究述评

本文首先运用公平理论、社会交换理论、心理契约理论对薪酬公平与组织公民行为之间的关系进行理论分析,然后从程序公平、互动公平、人际公平,组织支持、组织信任、组织承诺、组织认同等角度对薪酬公平与组织公民行为的关系进行了系统的文献述评,最后分析了现有研究的不足,提出了未来的研究方向,指出应重视区分强制性公民行为对员工组织公民行为的影响,并基于社会现实、企业实践及员工心理提出新的中介变量——敬业度。     

绩效考核中员工公平感知的作用研究

如何提升员工对绩效考核的公平感知进而提升绩效是人力资源管理的一个重要课题.基于公平理论,本文探讨了通过促进不同的公平感知提升不同的员工倾向的概念模型.分析结论表明:分配公平提高员工对结果的满意度;程序公平加强员工对组织的承诺;交互公平促进员工对领导的认可;三类员工反应共同促进其对绩效考核的整体满意度.此外,在人际关系更加流行的组织环境中,交互公平与领导认可的关系更加显著,纽织成员更注重对程序公平的监督.     

基于组织公平视角的员工满意度

本文通过界定组织公平、员工满意度的概念,分析了组织公平对员工满意度的影响,最后得出结论,提出了管理方面的建议。     

公平视角下的社会治安服务

社会治安服务分为基本类预防型服务、非基本类预防型服务和打击补救型服务三类,其公平原则分别对应为:平等原则、自由原则和差别原则。我国目前社会治安服务存在基本类预防保障型服务均等化不足、非基本类预防保障型服务制度供给不足和打击补救型服务对弱势群体关注度不足等问题,应当通过细化分类供给、推进政府供给的均等化和完善服务评判机制等促进服务的公平。     

浅析员工的组织公平感

组织公平感对员工的工作满意度、员工的绩效水平、员工的组织承诺等都具体决定性的意义,本文对组织公平感的内容及组织公平感对员工的影响作了简要的罗列和介绍,为此给管理者提供一些人力资源管理方面的启示。     

Central Bank Focuses on Money Supply and Commercial Bank Reform

Money supply index will continue to be the main topic of the annual meeting of Central Bank, this has actually refuted the rumor that the intermediate goal of Central Bank's monetary policy,which has been implementing for 8 years, will be demolished.     

银行改革之我见

我国加入WTO后,金融业面临巨大的冲击和挑战。我国在实施金融改革中,需要运用“帕累托改进”(PARETO IMPROVEMENT)的方式,循序渐进,协调进行,以提高资源分配的效率和微观经济环境的改善。要尽快进行资金重组,实现股权结构多样化,并依法强化金融监管与规范金融运行秩序。     

How trust mediate the effects of perceived justice on loyalty: A study in the context of automotive recall in China

Service recovery studies have claimed fairness wisdom by investigating the influence of justice on shaping attitude and behavior in the service recovery process. Considering product recall as special service recovery, this inductive study presents a conceptual model connecting justice to loyalty through trust. By using structural equation modeling to analyze a survey of 469 consumers involved in automotive product recall in China, we examine inductively the effects of distributive, procedural, and interactional justice on the trust and loyalty of consumers in the recall process. Distributive and procedural justice positively affects cognitive trust, whereby interactional justice positively affects affective trust, and cognitive trust can exert positive impact on affective trust. Furthermore, we detect that both cognitive and affective bases of trust affect attitudinal loyalty, whereas affective trust merely affects attitudinal loyalty. The effects of attitudinal loyalty on behavioral loyalty are examined.     

Bank Characteristics and Consumer Bank Choice

No abstract available for this article.     

The effects of distributive,procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia

The framework offered in this study provides empirical evidence concerning the interaction between distributive, procedural and interactional perceived justice and loyalty program satisfaction on relational satisfaction in the mobile telecommunication context. Firms that rely on justice perception for strategy implementation are able to attain customer retention. This study suggests a theoretical model of customer retention that aims at investigating the role of satisfaction with loyalty program on relationship marketing. The structural equation modeling was used to test the hypothetical relationships. A self-administrated questionnaire was distributed to a total of a convenience sample of 520 customers of multiple mobile phone companies. The target population includes customers who have subscribed to a loyalty program. Results show that distributive justice moderates the relationship between satisfaction with the loyalty program and relational satisfaction. The results highlight the need to focus on distributive justice in order to nurture satisfaction and loyalty. Satisfaction with the loyalty program is a key predictor of a satisfactory relationship with the operator and customer retention.     

直销银行创新服务的思考

直销银行是传统商业银行进军互联网金融的试水之作,其业务模式、功能定位有别于手机银行和网上银行,并随着互联网的飞速发展、人们需求的不断变化被创造、衍生出新功能。笔者认为当前直销银行宜从优化绑卡流程、设立等级称号并且设置对应权限、搭建众筹平台、设立直播互动平台等方面来改善客户体验较差的局面,维持用户的新鲜感。     

我国商业银行如何实现中间业务的快速发展

中间业务具有品种多、成本低、风险小、收益高的特点,能够对传统的存贷业务产生联动效应,分散商业银行经营风险,带来稳定增长的收入。发展中间业务是商业银行的必然选择。必须着力解决国有商业银行中间业务发展存在的诸多问题,尽快更新观念,完善组织设置、加大科技投入、提高风险控制能力,实现中间业务的快速发展。     

浅谈商业银行公司治理

商业银行与其他企业一样,都是把追求利润最大化作为经营目标,这就意味着现代企业理论中关于公司治理结构的分析,完全适用于商业银行治理结构的研究,但由于商业银行作为金融体系的主体,是金融市场活动中最重要的中介,其特殊地位导致其与一般公司治理结构之间存在差异。应正确认识商业银行公司治理中各相关利益者关系的重要性,严格遵守商业银行公司治理的基本准则,完善相关适宜。     

Effect of service recovery on customers’ perceived justice,satisfaction, and word-of-mouth intentions on online shopping websites

As consumers become better informed and more demanding about their purchase of services, service provider's failure to satisfy all consumers during delivery of service is unavoidable. Consequently, to alleviate consumer dissatisfaction that results from service failure has become important. However, empirical consensus has been lacking on the effects of various service recovery activities. Thus, this study examines the impact of different types of service recovery on customers’ perceptions of justice, post-recovery satisfaction, and word-of-mouth (WOM) intentions. The results indicated that consumers’ perceptions of distributive and interactional justice differ by the types of service recovery and supported significant relationships among perceptions of justice, satisfaction, and WOM intentions. The results implied that consumers respond differently to different types of service recovery and that consumers particularly favor apology among types of service recovery.