Credit cards,new technology and consumer debt*

There has been a rapid expansion in consumer indebtedness in the U.K. The amount of consumer debt has doubled in real terms during the last 10 years. The majority of consumers are able to cope with their debt repayments, but there are a significant number of credit casualties, often burdened with multiple debts. Credit cards have played a significant but not overwhelming part in this increase in debt. There are now 62 bank credit cards for every 100 adults in the U.K., a much higher incidence than in any other European country. Credit cards have been aggressively marketed and sold, and it is possible that they will now move downmarket, to consumers in lower income groups. This possibility highlights the need for a major consumer education campaign on the cost of credit. U.K. consumers' knowledge of and ability to compare credit interest rates is poor, especially among lower income consumers who are most at risk.     

How product usage influences consumer satisfaction

This paper reports on an empirical investigation of the effect of product usage on consumer satisfaction in the context of consumer durables. It conceptualizes three dimensions of usage-usage frequency, usage function and usage situation-and examines the impact of these usage dimensions on satisfaction. Results of a field survey using five consumer durables suggest that the usage dimensions influence satisfaction through corresponding dimensions of usage disconfirmation, independent of the effect of performance disconfirmation on satisfaction. The specific dimensions of usage disconfirmation which influence satisfaction vary by product.     

Credit: the consumer perspective

The U.K. has seen a considerable expansion in the use of credit during the 1980s. Although the majority of consumers are able to manage their use of credit there are many whose borrowing leads to hardship. There are various ways in which the availability of credit can be controlled but there is a high degree of reluctance to do so, both on the part of government and the credit card companies. A mechanism for assessing credit worthiness and a properly resourced system for assisting those who experience difficulties through using credit is needed. The social and economic consequences for consumers of the overuse of credit cannot be underestimated.     

Examining the impact of consumer debt on parent-child interaction

The purpose of this study was to examine the possible relationship between consumer debt and several aspects of parent-child interaction, namely time spent by parents with their child(ren). affectionate interaction between parents and children and disciplinary parent-child interaction. A small, positive relationship was found between consumer debt and disciplinary parent-child interaction. No meaningful relationship was found between consumer debt and parental time spent with child(ren) or affectionate parental-child interaction. Age and number of children are more reliable correlates of parent-child interaction than is amount of household consumer debt.     

Credit card use and knowledge in Thailand

This study examined the relationship between demographic characteristics of Thai credit card holders and the extent of credit card use, the level of credit card knowledge and the consumer choice perspectives. Data were collected by phone interview from Bangkok Bank credit card holders. Chi-square and Cramer's V were used to analyse the data. Only income and occupation were statistically related to credit card use. The results revealed that Thai credit card holders were not knowledgeable about credit card terms. They were influenced by environmental stimuli and society and group norms when they chose their credit card. They lacked sufficient information to make an informed choice when they applied for their cards. Implications for consumer educators and policy makers in developing nations are discussed.     

Disconfirmation processes and consumer evaluations in product usage

Recent works on satisfaction theory have shown that disconfirmation plays a major role in the determination of satisfaction levels. Less, however, is known about the mental process used by consumers to form disconfirmation cognitions. This study operationalized and tested the role of two types of disconfirmation, inferential and overall (perceived), on the satisfaction of appetite suppressant users after first trial and repeat usage situations. Results showed that overall perceptions mediated the relationship between inferred disconfirmation and satisfaction in both time frames, as hypothesized.     

A comparative study of water usage in metered and unmetered households

The purpose of this research was to investigate the water usage in metered and unmetered households. The work also examined consumer attitudes towards water usage, including the belief of the need to use water more efficiently and the motivation to do so. Data were obtained by a self-administered questionnaire from 89 households in the Trafford area of Greater Manchester in the winter of 1995/6. This has provided information on ownership levels and age of water-using domestic appliances and outdoor water-using equipment. Although the survey showed some consumer awareness of eco-labelling, actual knowledge was low in both metered and unmetered households. Those respondents who thought water metering did, or would, encourage greater water efficiency were generally aware of how savings could be achieved. Metered households showed a stronger belief in the benefits of water economy. Twenty households each monitored their water usage for 7 consecutive days. A second questionnaire, aimed at clarifying practices, was then completed. This has provided information on total domestic water usage and variations in the components of water demand. Although there was a wide range of values in both metered and unmetered households, the frequency of use of appliances and equipment and per capita consumption were found to be related to household size. This showed larger households benefiting from an economy of scale. Metered households in this survey had a mean water consumption of 124·19 L/person/day compared with 137·28 L/person/day in unmetered households.     

Credit card behavior,financial styles,and heuristics

The paper makes four contributions. First, the paper provides new data and findings about credit card usage segmentation in respect to spending and borrowing behavior. Second, it sets the new findings against the backdrop of the newly emerging literature on financial literacy. A great variability occurs in financial literacy across American consumers. Third, the paper describes fast and frugal heuristics aimed to help consumers make effective, and in some cases better, budgeting decisions when they use credit cards. Fourth, the paper describes the introduction of a new set of online financial tools, offered by a large credit card company, which consumers are now using to make decisions about their spending and borrowing, and links these tools to the heuristics under discussion. Fast and frugal heuristics are likely to be especially valuable to consumers with low confidence in their online skills. Notably, 25% of credit cardholders report that they have low confidence using online technology to manage their finances, with the corresponding figure being 44% for those most at risk.     

Effects of Low Income Families' Ability and Willingness to Use consumer Credit on Subsequent Outstanding Credit Balances

This study investigates consumer credit use of 618 low income families selected from the 1983 and 1986 Survey of Consumer Finances. The low income family's ability and willingness to use credit along with selected interaction variables are tested in a hierarchical multiple regression model. Significant determinants of the amount of credit outstanding in 1986 were household head's employment status and age, credit balance in 1983, and two interaction variables: specific attitude toward credit with head's educational level and with debt balance in 1983. Implications of the use of consumer credit by low income families are discussed.     

The effects of role strain on the consumer decision process for groceries in single-parent households

Single-parent families are becoming a larger part of American society. But what is known about their decision-making processes? Role strain is of particular interest when studying single parents because of their need to serve multiple family roles otherwise carried out by dual-parent families. In this study, the consumer decision process for single parents is empirically examined in the context of grocery shopping. Role strain was found to have a significant effect on problem recognition style and reactive shopping behaviors. Advertising positively influenced proactive shopping behaviors and had a negative relationship with reactive shopping behaviors. Implications for food retailers are provided.     

Spatial behaviour of rural consumer households in highly developed economies. Survey results for Western Germany

This contribution attempts to identify effects of residential location of rural family households on their economic behaviour. Economic behaviour is understood to be reflected in the total spectrum of income and allocation of household resources. A holistic approach must go beyond activity on the labour and consumer markets and include non-market (‘informal’) activities of household members, taking into account domestic production of goods and services, interaction within social networks, the use of public commercial infrastructure, etc. The cost of living depends, among other things, on patterns of consumption, on regional price levels for consumer breadbaskets, as well as on costs involved in reaching public and commercial points of distribution. These factors result themselves from the interplay of economic forces giving rise to identifiable ‘economic territories’ and ‘market areas’ and ultimately to observable consumptive behaviour and ‘activity spaces’ of individual private households. Since data was available only for our rural survey households, comparative analysis of locational aspects was limited to consumption expenditures for which data could be found in administrative statistics for households in urban and periurban areas. The rural survey sample was found to have a higher average level and a different structure of expenditures when compared with their non-rural counterparts. At the same time, a preliminary effort was made in our own rural survey sample to determine the importance of non-market consumption for rural households. This included household consumption of domestic self-services (‘housework’), the utility value of owner-occupied dwellings, do-it-yourself production of substitutes for commercial goods and services, and exchanges within social networks. Results of this initial investigation of non-market elements of the household economy indicated that they were very important for the household's level-of-living and that they had a potential for compensating inequalities due to different degrees of access to market resources. Household strategies for optimizing their resource allocation to both market and non-market consumption were also examined. In general, ‘objective’ criteria and ‘subjective’ assessments by the survey households with respect to living conditions in rural Western Germany were found to give a positive image of rural life; however, differences in resource allocation strategies for market consumption between urban and rural households having been confirmed above, the question remains for future research about possible locational differences in household acquisition and use of non-market resources.     

Changes in factors influencing consumer debt among Scottish families, 1984—1987

The major objective of this study was to determine socio-economic and debt management factors causing debt problems among Scottish families. Data for this study were collected from the records of the debt counselling segment of the Citizens Advice Bureau in Glasgow, Scotland, during 1984–87. The final sample consisted of 404 cases selected at random. Variables selected for the study included the following socio-economic characteristics: sex, household size, marital status, employment status, sources of income, and total income. Debt variables included in the study were total debt, sources of debt, amount of debt from each source, and total monthly debt payment. Total debt owed by debtors increased by 283% over the 4 year period from 295,113 in 1984 to 836,409 in 1986. The majority of the households had debt to income ratio of 0.50 and on the average owed on eight different types of loans. The largest proportion of debtors (87%) borrowed from finance companies and the largest sums of total debt were also owed to finance companies (52%). Finance companies consistently held this position over the 4 year period. The analysis of variance (ANOVA) results indicate that employment status, number of sources of borrowing, marital status and sex significantly explained the variation in total debt burden. The number of sources is an important factor in debt management. As the numbers of sources of borrowing increases, not only the management of transactions gets complicated and one can easily lose sight of total debt burden, but it also indicates that people start borrowing from high cost sources of borrowing, such as store credit and finance companies. Educators need to emphasize the importance of the variation in cost of borrowing related to various sources in their materials, and these educational efforts should be targeted to females, singles and those who are recently separated and divorced.     

化解资本困境 强化风险管理

资本作为对抗金融风险的缓冲器,对于商业银行是一个十分关键的要素。巴塞尔新资本协议使我国商业银行资本面临的困境加剧,走出这一困境要重视资本管理和提高资本充足水平。     

Understanding how consumer education impacts shoppers over time: A longitudinal field study of unit price usage

There remains a lack of empirical evidence for what constitutes effective consumer education around unit pricing in grocery stores, despite researchers continually highlighting the importance of such education. Much of the early work on unit pricing describes self-report estimates of usage, or results of simulated shopping studies which can lack external validity. The current research reports one of the first longitudinal field experiments to examine the impact of consumer education on unit price usage over time, and is based on shoppers' actual grocery spending. Shoppers receiving consumer education displayed progressively higher levels of savings across the first six weeks of the study to a peak of about 17–18%, declining to around 11–13% by the end of the study. Savings were achieved by shoppers from all income levels, and increased with the provision of personalized comparative feedback. The study offers theoretical insights and important practical implications for retailers and policy makers.     

基于消费者需求与信息搜寻的消费者教育模型研究

本文结合消费者需求特点和信息搜寻两个维度,指出产品市场可分为易识实用产品市场、难识实用产品市场、易识享乐产品市场、难识享乐产品市场和未被考虑产品市场.企业应根据各类市场特征,制定有针对性的消费者教育策略.     

Perspectives on debt and deficits

Business Economics - Vast countries that borrow in their own currency have enormous latitude to run up debt. It’s not at all clear why this should be an urgent concern for us right now. If r...     

Sovereign default and debt renegotiation

This paper develops a small open economy model to study sovereign default and debt renegotiation for emerging economies. The model features both endogenous default and endogenous debt recovery rates. Sovereign bonds are priced to compensate creditors for the risk of default and the risk of debt restructuring. The model captures the interaction between sovereign default and ex post debt renegotiation. We find that both debt recovery rates and sovereign bond prices decrease with the level of debt. In a quantitative analysis, the model accounts for the debt reduction, volatile and countercyclical bond spreads, countercyclical trade balance, and other empirical regularities of the Argentine economy. The model also replicates the dynamics of bond spreads during the debt crisis in Argentina.     

Financial events and coping strategies of households

A survey was sent to a group of households selected at random in six counties to identify financial events and coping strategies of households in the current economic climate. The purpose of the study was to provide information on the occurrence of major financial events and coping strategies to be used in the development of outreach educational programmes in the financial area. Additionally, information was obtained on the types of financial information the respondents would find helpful as well as preferred delivery methods. The inability to save money was a problem for the majority of households, with job-related events such as losing a job causing the most financial difficulty for the households. Many of the households indicated a desire for information on investments, retirement planning, estates and wills. It was clear from the findings that the methodologies used to teach financial information need to be geared towards learning at home.