For the young and old alike – An analysis of the determinants of seniors’ satisfaction with the true door-to-door DRT system EcoBus in rural Germany

Mobility and transportation service requirements change with growing age. Also in a car-based society like Germany many seniors need to give up driving the car and are dependent on relatives or public transport. Especially in rural areas, the accessibility of public transport is often limited. Demand responsive transportation has occasionally been proposed by researchers as a viable alternative to stop-, route- and time-based public transportation to address such problems. This case study analyses passenger data from the true DRT system EcoBus to identify distinct drivers of old passengers’ satisfaction compared to other passengers. Contrary to existing literature, older people stated to be even more satisfied with the service then younger travellers did. Moreover, older travellers tend to travel alone, but showed slightly higher satisfaction when travelling in groups. The results suggest that older people might be more open-minded and positive regarding flexible public transport schemes than expected.     

‘Being on the move’: Time-spatial organisation and mobility in a mobile preschool

The mobile preschool, a form of preschool practice in a bus, is a new and growing phenomenon in Swedish preschool education. Combining theories of time-spatial organisation and mobility, we critically investigate the implications of transforming traditional stationary preschool practice into a mobile preschool. Our findings show that the social order of the mobile preschool is ‘being on the move’ and that the travelling shapes the time-spatial organisation, with major implications for daily routines and activities. In our analyses we show how constant travelling characterises the mobile preschool as a social practice with (i) logistics and choice of place prevailing over daily planning, (ii) creation of time and space for embodied habits, (iii) teachers as attendants and children as passengers, and (iv) walking in lines. However, mobility and time-spatial constraints are also co-constructed and intimately connected with the participants’ agency, since both children and teachers are actively ‘doing time’ and ‘creating space’ within the dominant structure of ‘being on the move’.     

Evaluation of level of service for transfer passengers at airports

Transfer passengers have quite different needs than those of originating and terminating passengers. For example, they do not make use of airport access roads. Other facilities may or may not be used depending on the type of transfers, the airport's operational configuration and the airline services. Despite the increasing importance of transfer passengers for airport operations, little research has been done to determine their needs. This study analyses transfer passengers’ views on the quality of services at the terminal building, using data collected at Bandaranaike International Airport in Sri Lanka, which aspires along with the airline ‘Sri Lankan’ to be a major hub for South Asia. Regression analysis was used to identify the transfer passenger facilities and services with the strongest effect on the overall perception of level of service. The application of regression analysis to the data collected at Bandaranaike International Airport shows that the courtesy of the security check staff and the quality of the Flight Information Display are among the most valued by transfer passengers at that airport.     

Airport ground access and private car use: a segmentation analysis

The increasing scale of, and demand for, civil air transport world-wide has resulted in a greater volume of people travelling to and from airports. The vast majority of these journeys are made by private cars, which has led to traffic congestion and raised levels of air pollution in and around airports. Subsequently, airports are re-evaluating their approach to ground access mode choice and considering how to reduce the reliance on private cars. Based on a survey of passengers at Manchester Airport in the UK, attitude statements pertaining to psychological constructs from the Theory of Planned Behaviour and the Norm-Activation Theory, combined with key factors relating to the passenger’s trip, are used to identify eight behaviourally distinct groups of passengers with varying potential to reduce their private car use. Two of these groups, described as the Conflicted Greens and the Pessimistic Lift Seekers, are identified as having the greatest potential to reduce private car use to airports. Analysis reveals the need for decision makers to address the existing attitude–behaviour ‘gap’ that can prevent positive environmental attitudes being translated into the use of more sustainable modes, as well as tackling the perceived difficulty some passengers associate with using these modes.     

Understanding accessibility through public transport users' experiences: A mixed methods approach

The quantitative measurement of accessibility through public transport has become more complex and accurate over time. However, it lacks many of the deeper nuances of how people actually experience their travel environments. Our previous works have highlighted the importance of incorporating the lived travel experiences of passengers within accessibility indicators, considering the quality of the walking environment and different attributes of the public transport services.Building on these works, this mixed-method research seeks to further improve the characterization of accessibility according to users' travel experiences, as described by those attributes that inhibit or enhance access to opportunities within the city. We use content analysis of focus groups, data gathered in a brief survey and sociodemographic and public transport data for our analyses. Our main contributions are (i) to develop a conceptual framework to analyze qualitative data on how people relate and discuss their public transport accessibility experiences and (ii) to develop accessibility indicators differentiating user perceptions. We apply this novel conceptual framework and methods to the unique urban morphology of two municipalities of Santiago de Chile.We identified different ‘socially constructed’ narratives for buses and metro. The participants focused on barriers to accessibility, showing an important relationship between them, as well as substantial differences in their overarching positive perception of metro and negative for buses. However, when disaggregating the analysis by primary transport mode and location, we found ‘hidden’ values for buses, recognizing its capillarity and underlying connectivity with the metro system. Furthermore, we found a dissimilar perception of transport environments when disaggregating the analysis by gender, age and location, which translated into different accessibility profiles for the various public transport users. From these experiential qualitative perspectives, it was thus possible to determine some attributes that had been previously overlooked in more quantitative studies but which are important when analyzing public transport accessibility for different population groups.     

Airport operations and security screening: An examination of social justice

Airports are a crucial part of the United States transportation system and airport officials are continuously challenged to ensure that their operations are secure. A major part of providing airport security is implementing check points where passengers interface with the security screening system. The airlines and airport security administration receive negative publicity when passengers are mistreated at security check points. Further, these organizations spend a lot of time to assess the situation and take corrective actions. This study examines passenger perceived bias and the airport security screening system. Using data from a randomly selected sample of 145 airline passengers, six hypotheses are tested. The hypotheses exam the predictive relationships of control procedures, security personnel training, security personnel professionalism, and security screening systems on passenger perceived bias. Multiple regression analysis is used to test the hypotheses. The research findings indicate that security personnel professionalism is negatively and significantly related to passenger perceived bias. Also, security personnel training and security control procedures are positively and significantly related to security personnel professionalism. Management implications, limitations, and recommendations for future research are offered.     

Maritime tourism and terrorism: customer perceptions of the potential terrorist threat to cruise shipping

Maritime terrorism is a neglected area of research in tourism, particularly the use of scenario planning to understand potential threats to the cruise industry. Since the events of 9/11, terrorism, and the threat of terrorism, has become a major concern within the tourism industry. This article analyses tourist perception of perceived terrorist threats given that many ships are American owned. Using the scenario analysis presented by Greenberg, Chalk, Willis, Khilko, and Ortiz, this study suggests that an attack on a cruise ship is a distinct possibility. Indeed, 44% of respondents questioned perceived the possibility of a terrorist attack on a cruise ship to be likely despite the fact that safety and security is seen by the industry as a ‘hallmark’ of cruising. Differences in attitude among potential passengers revealed a high level of confidence in the cruise ship companies. This finding is particularly marked among more experienced cruise ship passengers. However, this did not necessarily preclude the possibility of security measures being improved. All passengers appeared generally resigned to the fact that risk is associated with travel in the twenty-first century and welcomed any efforts by cruise shipping companies to improve safety and security.     

The relationship between on-time performance and airline market share: a new approach

We propose a new method of modeling the relationship between on-time performance and market share in the airline industry. The idea behind the method is that the passengers’ decision to remain (use same airline) or switch (use other airlines) at time t depends on whether they have experienced flight delays at time t−1 or not. More specifically, we posit that the passengers who experienced flight delays are more likely to switch airlines for the subsequent flight than those passengers who did not experience delays. To capture such effect, we develop an aggregate-level Markovian type model that estimates the transition probability matrices separately for the passengers who experienced flight delays at time t−1 and for those who did not experience delays. The model was calibrated with the US DOT data. The study results imply that, once experiencing flight delays, passengers are more likely to switch airlines. The results also imply that on-time performance affects a carrier’s market share primarily through the passengers’ experience, and not though the “advertisement” of performance.     

Attitudes towards traffic problems and public transport in the Dartmoor and Lake District National Parks

Problems associated with traffic demand have received only scant attention in the rural context and, although accepted as a viable approach to ameliorating urban traffic problems, traffic demand management has only recently been adopted by rural policy makers. In the national parks, where traffic-related problems are particularly acute, most traffic management measures are of the ‘carrot’ varity where attempts are made to persuabe private car passengers to use public transport transpon mobes, their success depends on tne attitudes of private car users towards public transport alternatives and their perceptions of the presence scale and impact of traffic-related problems. By analysing surveys of 768 drivers hr the Entamoor and Lake District National Parks, the potential success of ‘carrot’ measures is assessed and the implications for future policy addressed.     

A study on travelers' transport mode choice behavior using the mixed logit model: A case study of the Seoul-Jeju route

This study is to analyze passengers' choice of the mode of transportation when air transportation is in competition with high speed rail (HSR). The Seoul-Jeju route analyzed as an empirical case study, in which the construction of an undersea tunnel to connect Seoul and Jeju city by HSR has been considered. The study also included two new variables, ‘safety of transportation’ and ‘availability of duty free shopping’ in addition to traditional transport choice variables such as travel time, travel costs and frequency of service to reflect special characteristics of the market. As data gathering tools, SP techniques and mixed logit model, for analytical methodology, were utilized. The authors found that the goodness of fit of the models was improved with new variables. The models also showed that the characteristics of business passengers and leisure passengers in choosing the mode of transportation were different. Business passengers were apt to choose a safety secured mode of transportation regardless of fare while leisure passengers preferred to use duty free shops more than business passengers.     

Canadian airport security: The privatization of a public good

Economic theory would define airport security as a public good; no different than border control or the military, but this is not how it is treated in many countries. In Mexico, airport security is financed entirely from the public treasury. In the U.S., the cost is split evenly between air passengers and the public treasury. In Canada, air passengers pay the entire cost of airport security. The Canadian case is examined in detail. Forcing air passengers to bear the full cost of airport security creates a number of economic distortions. Air travel in Canada is discouraged by the added cost of security, but worse it encourages travelers to cross the Canada-U.S. border where they can fly from lower cost U.S. airports. The tax losses to the public treasury because of this policy are arguably greater than the total security fees collected.Airport security evolved organically rather than by design because governments were forced to react quickly to escalating threats. As a result, a “user-pay” financing system was put in place in Canada without careful policy analysis.     

Brazilian airport economics from a geographical perspective

This paper discusses the revenue and expenditure functions of a sample of Brazil’s airports administered by Infraero, the Brazilian State enterprise responsible for administering the country’s major airports. It aims to identify what volume of movement at the airports associates with positive net earnings, i.e., the break-even point between revenue and expenditure, in view of aspects of airport movement and geographical factors. It examines airports serving regular airlines and with movement of up to 8 million passengers in 2010. Revenues and expenditures are explained by total passengers embarked and disembarked at each airport and by the potential of the airport’s ‘anchor city’. Multiple regression analysis achieved a high level of explanation for the dependent variables studied, i.e., revenues and expenditures. The model explains 81% and 91% of the variations in revenues and expenditures, respectively. The analysis shows that, considering the ranking of cities, Brazilian airports with less than 2 million passengers tend to operate at a financial loss, those with between 2 and 3 million passengers are at the transition stage between positive and negative earnings, while airports with more than 3 million passengers tend to make gains. However, the simulation modelling shows that the break-even point between expenditure and revenue functions can vary considerably when different ‘city potentials’ are considered. In this respect, the modelling offers investors a tool for analyzing passenger demand risk in the light of expectations for Brazilian cities’ potential.     

Can travel vouchers encourage more sustainable travel?

The growth of transportation poses difficult dilemmas for social and environmental policy. There is broad agreement that a variety of ‘carrot’ and ‘stick’ measures are needed. This article asks whether tax-free travel vouchers for employees could be important as incentives or ‘carrots’ to encourage the use of public transport. The basic idea of it is like Luncheon Vouchers for public transport. Employers issue the vouchers and claim the tax back from the Government. Potentially, travel vouchers could generate a ‘win–win’ situation in which transport operators’ rising revenues justified new services and these, in turn, encouraged more passengers. The research described here uses survey data and the National Travel Survey to examine acceptability and potential fiscal impact of a rural tax-free travel voucher scheme throughout the UK. These results show that there is sufficient acceptance of the idea of travel vouchers in rural areas to justify the further development of this policy.     

Factors affecting airport access mode choice for elderly air passengers

This research investigates whether elderly air passengers exhibit different mode choice behavior in regard to airport ground access. Using survey data from a Taiwanese sample, our results show that elderly air passengers prefer to ask family members to drive them to the airport, while general passengers prefer to take a taxi. The results also indicate that “safety” is the most important item in the choice of access mode and “user friendly” and “convenience for storing luggage” as the next most important items for the elderly. Elderly passengers are found to be less likely to use public transport than private transport. Factors such as “possessing a car in their household”, “carrying more luggage”, “spending more time spent in the vehicle”, and “higher ticket prices for public transport” increase the propensity for the elderly to use private transport.     

Nostalgia,Identity and Tourism: Bollywood in the Indian Diaspora

In today's global world of movement our personal identities are changing. So, ‘where is my “home”?’ and ‘what is my “identity”?’ have become essential questions in one's life. In recent times, more and more diasporic communities visit their homelands, perhaps to reroot their identities. This study explored the influence of Bollywood movies in the Indian diaspora's identity construction and notions of home and tourism behaviour to India. Findings revealed that the Indian diaspora's imagination of India is strongly informed by Bollywood movies. Yet, different generations of the Indian diaspora have different reasons for travelling to India. The first generation's nostalgia arises from watching Bollywood movies, and as a result, creates a motivation to travel to India. The second generation's main to travel behaviour to India is to experience the new ‘modern’ country, portrayed in the affluent surroundings of contemporary Bollywood movies. And, for those first generations, who have never seen India before, Bollywood movies enable them to romanticise their homeland and create an urge to visit India. Thus, Bollywood movies have immense importance in the Indian diaspora's identity construction, promote diaspora tourism and constitute a huge opportunity for economic development.     

‘Mobility work’: Older adults' experiences using public transportation

This paper contributes to research on public transport accessibility, disabling spaces, and older adult's mobility by highlighting the ‘mobility work’ older adults complete to meet their daily travel needs. Drawing on a systematic and inductive analysis of semi-structured interviews with older adult (65+ years of age) public transit users in Hamilton, Canada, we argue that older adults are faced with mobility work that younger and/or more able-bodied people do not routinely encounter as they meet (or attempt to meet) their daily travel needs using public transportation. Key components of older adults' trips that involve mobility work include walking to and from the bus stop, trip planning, stepping onto/ off of the bus, finding a seat, carrying items on the bus, calling a stop, and travelling in winter conditions. This mobility work can be categorized as physical (e.g., struggling to board the bus), emotional (e.g., worrying about getting a seat), or spatiotemporal (e.g., staying home when the weather is bad). Taken together, this paper puts forward a multidimensional concept of ‘mobility work’ to aid in considering accessibility at the scale of both the individual and the built environment. Further, by highlighting mobility work, this paper demonstrates the ways in which public transport spaces can be disabling for aging bodies and outlines concrete measures public transit agencies can take to make services more accessible to older adult riders.     

Managing passengers’ experience through mobile moments

Travelers' experience is dramatically affected by the use of digital technologies. On the one side, travel companies use them to support management and marketing practices with the purpose of fostering efficiency and ultimately increase competitiveness. On the other side, travelers heavily rely on their digital devices to organize, personalize and to a certain extent ‘live’ their travelling experience. Within this scenario, mobile devices are seen from both ends as crucial mean for location and context based interactive communication. Mobile devices are here discussed as personalization tool for leisure air passengers' experiential journey in an airport starting from customers' journey analysis, along with information sources used within the whole journey.     

Multidimensional analysis of perceived risk in commercial air travel

This study attempts to assess the role of perceived risk in air passenger behaviour. A survey of 889 respondents is used to investigate a multidimensional concept of perceived risk and to analyse the differences between socio-demographic characteristics regarding passengers’ risk assessment. The results indicate that financial risk and temporal risk are the most important in the context of commercial air travel. All perceived risk dimensions differ according gender, age, cultural background, income, previous experience, and reason for travelling.     

Out of Prague: a week-long intermodal shift from air to rail transport after Iceland’s Eyjafjallajökull erupted in 2010

In April 2010, the eruption of Eyjafjallajökull considerably disrupted air travel across Europe. The grounding of air transport forced passengers to cancel journeys or find alternative means of transport. We analyse short-term intermodal shifts as a reaction to sudden changes in air transport availability. The question addressed is whether, and in what capacity, air passengers used railways when Prague International Airport was closed. To compare the degree of intermodal shift in Prague for particular European destinations during the closure, we calculated an InterModal Shift Index. We concluded that approximately 20% of passengers travelling to neighbouring countries and 6% of passengers travelling to more distant European destinations chose rail as an alternative. Following the airport closure, travellers were willing to choose rail transport as an alternative, but this willingness varies for different countries and areas.     

Cruise visitors' experience in a Mediterranean port of call

This study aims to provide a better understanding on cruise travel experience by studying cruise ship passengers motivation, satisfaction and likelihood of return to the port of Heraklion (Crete, Greece). From the findings, it is evident that ‘exploration’ and ‘escape’ were among the main motivations of visitors, and ‘product and services’ as well as ‘tour pace’ were significant dimensions in shaping overall satisfaction levels. Nevertheless, onshore activities were restricted to sightseeing and shopping, because of the limited available time. Based on these findings, relevant proposals are made in order to provide positive port experiences. Copyright © 2010 John Wiley & Sons, Ltd.