企业社会责任、企业声誉对员工满意度影响的实证研究

构建了企业社会责任、企业声誉和员工满意度的关系模型,以西北工业大学深圳地区和西安地区MBA班工程硕士学员为调研对象,欲探讨现阶段企业员工对企业社会责任的认知状况。通过构建结构方程模型,实证分析发现:企业社会责任对企业声誉有显著正向影响;企业声誉对员工满意度有显著正向影响;企业社会责任不直接对员工满意度产生影响,而是通过影响企业声誉后对员工满意度产生作用。     

涉农企业社会责任对员工满意度影响的研究——基于岳阳地区涉农企业的调查

文章从企业内部员工角度出发,探究涉农企业对社会责任的认知履行程度与员工满意度之间的关系。并选取涉农企业为研究对象,发放问卷获取数据,通过SPSS软件对数据进行分析。研究结果表明:涉农企业在社会责任方面的表现与员工满意度存在显著正相关。     

从企业社会责任到企业公民——新时代的企业竞争力

企业公民是企业与社会和政府的一种新型契约。本文在澄清了企业社会责任和企业公民的含义及其内在联系的基础上,利用利益相关者理论,指出作为企业公民自觉承担社会责任将获得新的竞争力。在文章最后作者还对中国企业公民的现状和前景作了简要分析。     

企业社会责任对员工忠诚度的影响

员工对企业的忠诚表现与企业的生存发展密切相关。然而,在影响员工忠诚度的众多因素中,企业社会责任是当前的讨论热点。实证分析表明,企业社会责任各维度对内部员工忠诚度有显著影响,但不同的责任维度对员工忠诚度影响的程度不同,企业伦理责任对员工忠诚度的影响最大,其次是法律责任、慈善责任和经济责任。可见,企业积极履行社会责任不仅是社会对企业公民角色的要求,而且也是企业对人才管理的需要。因此,企业管理者应从社会责任的角度高度重视员工对组织的忠诚度,并应将社会责任的履行落实到人力资源管理实践中。     

危机公关与企业公民

在企业的发展过程中,不可避免地都会遇到多重危机,如何面对危机,尽可能使企业受到的损失降至最低,同时让消费者对企业重拾信心,是危机公关的重要责任。而如何才能使危机公关发挥最大的效能为企业排忧解难,是对企业的企业公民意识和社会责任感的考察,一个拥有优秀企业公民意识和强烈社会责任感的企业,必定能够转危为安,重新赢得社会和公众的信任。     

企业志愿者活动:实现CSR的一个有效路径

企业志愿者活动是企业社会责任践行的重要方式与有效路径。有效的企业志愿者活动可以实现多赢,把社会、经济和环境主体与员工的热情以及企业经营需要匹配起来。通过实施志愿者活动,企业将赢得公众的认同与支持,提升良好的企业、产品或服务的形象,还将有利于员工的组织公民行为的产生。良好的效果源于对企业志愿者活动从战略到战术层面的有效管理,有效的企业志愿者活动管理应该以战略定位为基点,系统的计划为前提,有效的组织为关键,适当的控制为重点。     

基于企业社会责任理论顾客满意度模型的研究

自从顾客满意的概念的提出之后,各方专家学者根据自己的见解,建立了不同的顾客满意度模型。但是,这些模型只是从某些方面解释了如何提高顾客满意度。而且,有的模型已经不能适应当前社会的发展。很多企业想通过这些模型来提高顾客满意度,最终的效果却很不理想。究其原因,是由于社会的高速发展,顾客的范围不断变化,而这些企业没有更深入地对顾客的概念进行发掘和认识。所以,文章通过对顾客这一概念的重新理解,结合企业社会责任理论,将顾客进行分类,并且对隐藏型顾客做出详细的阐述。在原有的顾客满意度模型的基础之上,文章提出了一种更为全面的顾客满意度模型。     

When do corporate social responsibility initiatives impact on customer-facing employees? Evidence from India and the Netherlands

The vast majority of the extant literature on corporate social responsibility (CSR) has focused on the macro (firm) level of analysis by examining the linkage between CSR and firm-level outcomes. As such, very few studies have focused on the micro (individual) level of analysis. Against this backdrop, the present study focuses on the individual level of analysis thereby contributing to the emerging psychology of CSR literature, which considers employees' perceptions of their employing organizations' social actions as more important than organizations' objective CSR performance (Rupp, Shao, Thornton and Skarlicki (2013), ‘Applicants’ and Employees’ Reactions to Corporate Social Responsibility: The Moderating Effects of First-Party Justice Perceptions and Moral Identity,’ Personnel Psychology, 66, 895–933). Moreover, the study is one of the first examining the role of context in employee attitudes toward CSR. In particular, it builds on the psychology of CSR (e.g. Rupp et al. 2013) literature to propose a research framework that delineates the moderating effects of satisfaction with payment, satisfaction with the job itself and individualism in the relationship between corporate social performance (CSP) perceptions and customer-facing employees' behavioral outcomes. Data are collected from customer-facing employees in two major organizations in the Netherlands and India. Results suggest a complex interplay between CSP perceptions and the two facets of job satisfaction, and that national context is likely to moderate the contingent effects of CSP perceptions on customer-facing employees' behavioral outcomes.     

企业社会责任会计报告设计

文章对目前我国企业社会责任报告披露方面存在问题进行分析的基础上,基于会计方法与理论对企业社会责任报告进行设计。提出了以会计理论与方法为基础的企业社会责任报告体系,设计出社会责任报告样表并详细说明如何进行填制,具有可操作性。     

企业管理:高绩效到卓越

在经济全球化和市场竞争日益激烈的大环境下,几乎每个企业都面临着提高企业业绩和增强自身竞争力的巨大压力。那么如何才能在市场竞争中立于不败之地,保持长久、稳定的发展呢?本文从企业管理学角度详细论述了卓越企业应该具备的特质,并结合实例提出一家高绩效企业只有通过企业文化竞争、重视员工价值、关注社会效益并充分履行社会责任几方面的努力才能成为一家卓越企业,从而在经济发展中独领风骚。     

The impact of employee perceptions of organizational corporate social responsibility practices on job performance and organizational citizenship behavior: evidence from the Chinese private sector

This paper examines the impact of employee perceptions of organizational corporate social responsibility (CSR) practices on their job performance and organizational citizenship behavior (OCB). Hierarchical regression analysis on two-wave data from 184 supervisor/subordinate dyads from three organizations located in Zhejiang Province, South-East China, revealed that employee perceptions of CSR toward social and non-social stakeholders strongly influenced their OCB. However, employee perceptions of CSR toward employees, customers and government influenced neither their job performance nor OCB.     

Values and the Social Responsibility of Global Business

ABSTRACT

Business is widely viewed as one of the major institutions in society. It has assumed a socially responsible role for itself that has given rise to two competing paradigms, social philanthropy and corporate citizenship. Business, however, has not fulfilled its social responsibility particularly well. One reason is that business does not seem to have understood the interplay between individual-level, culture-level and corporate-level values nor the implications of national differences in culture-level value priorities. Some recent developments in cross-cultural psychology offer a useful paradigm for understanding this interplay and resolving any conflicts which result from the attempts of global business to implement socially responsible policies.     

现代企业中的企业社会责任价值

近年来,企业社会责任(CSR)成了一个热门话题。从企业社会责任的定义出发,论述了企业社会责任价值,提出了有利于实现企业社会责任的三种措施。     

基于企业社会责任观的国企改革目标

在关于国企改革的大讨论中,人们对改革的方式、方法争论不休,但却忽略了一个更重要的环节,那就是我们为何进行国企改革——改革的最终目标。国企改革作为我国市场经济体制改革的关键一环,其改革的最终目标无疑是增加社会利益,而不是单纯地保值增值。     

企业社会责任工作实施举措探析

企业社会责任（简称社会责任）近年来已逐渐成为世界性共识,得到了社会的普遍认可。企业如何在维持企业正常运营的同时,更好地履行社会责任是我们探讨的问题。文章以中国移动通信集团广西有限公司（以下简称中国移动广西公司）为例,对企业通过打造区市两级一体的矩阵式虚拟管理团队,强化日常管理、员工志愿活动等各方面的工作作了初步的探讨,以期为企业更好地推动企业社会责任工作的顺利开展提供思路与做法。     

基于可持续发展理念视角的企业社会责任

在全球化的背景下,企业社会责任的潮流已不可逆转。企业由经济人到社会人的转变,早超越了一种简单的身份变更模式,而是一种从理念至行为、彻头彻尾的蜕变。企业以责任财富观来力促内部经济与外部经济,通过自觉地履行经济责任、法律责任、道德责任和慈善责任,进而促进社会的可持续发展。但在看不见的手的引导下,一些企业往往会抵不住利益的诱惑,用自身的永续发展换取一时的经济效益,同时也给整个社会造成了极大的不和谐。本文基于可持续发展的理念,从福利经济学、社会责任会计学、企业所得税法和博弈论四个视角对企业社会责任进行分析,并为企业社会责任的履行和可持续发展的保障提出相关建议。     

How Do Strengths and Weaknesses in Corporate Social Performance Across Different Stakeholder Domains Affect Company Performance?

The existing research on corporate social responsibility (CSR) has largely focused on the positive aspect of corporate social performance (CSP) and company performance (CP) and ignored the relationship between actions that would qualify as negative CSP (or weakness in CSP) towards a stakeholder group and company performance. Using data from the KLD collected over a three‐year period, this study examines the relationship between both CSP weaknesses and strengths and CP across individual stakeholder domains. Results of the study suggest that strengths in CSP related to primary stakeholder domains are associated with superior company performance. However, this relationship is tenuous, at best, in the case of the secondary stakeholder domain. As for weaknesses in CSP, the results suggest that if a firm performs poorly in meeting the expectations of one or more stakeholders it is penalized in the form of poor performance. This finding generally holds true for both primary and secondary stakeholders. Implications of these findings for public policy and businesses planning to address social issues are discussed. Copyright © 2014 John Wiley & Sons, Ltd and ERP Environment     

企业社会责任与竞争优势

本文多视角的观点探讨企业竞争优势的构建机理,将企业社会责任作为契合点,详细论述企业社会责任如何影响企业内外部环境因素进而构建企业的竞争优势。