The adoption of new technology by listed companies: the case of Twitter

This study investigates the adoption of Twitter by Australian listed companies for disseminating marketing information (including corporate promotion) and for directly interacting with consumers. Based on a sample of the Top 200 Australian Securities Exchange (ASX) listed companies, we find that companies with larger market capital are more likely to adopt Twitter for static advertising, a one-way communication approach, and direct interaction with consumers, a two-way communication approach. Companies with smaller market capital that adopt Twitter for marketing communication appear to disseminate more corporate promotion information, a static advertising approach. Overall, our results indicate that the level of a company's access to resources can influence their adoption of a new technology and the manner in which it is used. This study calls for further clarification of regulation regarding marketing communication on social media and experience sharing between industry practitioners.     

Advertising intensity and media selection

Using South African data, and developing a classification of goods on ‘search’ and ‘experience’ lines it was found that interindustry advertising intensity varies with the media mix used in any given industry. This in turn depends on the cost‐effectiveness to the consumer of a given medium's message characteristics.     

Identifying digital traces for business marketing through topic probabilistic model

With the exponential growth of data from social media, new opportunities for businesses to supplement marketing have been created. However, finding potential interest of consumers from a social media platform is a crucial but challenging task. Analysing the actual textual content of social media platform can help business managers to better understand the consumers’ interest for marketing. In this article, an approach was proposed to discover and quantify the business marketing topics, repost interest points on consumers and trends over time from company's micro-blog posts, furthermore gaining insights into the business marketing on social media platform. The case study results on real world data from Sina weibo show that it is useful for companies to better understand the digital traces of interaction with its consumers. The approach offers a systematic method for dealing with a large number of textual data on social media platform for business intelligence.     

住宅智能化、消费者异质性与支付意愿——基于技术接受模型的实证分析

智能时代的到来使得智能化新产品成为人们广泛关注的焦点,住宅产业也在经历智能化的转变。本文从消费者的角度,基于技术接受模型(TAM),构建了住宅智能化对于消费者支付意愿的影响模型并对其进行实证研究。研究结果表明：住宅智能化能够通过满足消费者对住宅功能的需求进而提升消费者的支付意愿,消费者异质性对智能化住宅和支付意愿的关系具有调节作用。年轻群体和低收入群体更关注智能化住宅的基本居住功能和生活品质功能;未婚消费者更关注智能化住宅的生活品质功能,已婚群体对住宅智能化的支付意愿更高;低收入群体相比高收入群体对住宅智能化的支付意愿更高;高教育配套需求者、有会所需求和有装修需求的消费者对住宅智能化的支付意愿更强烈。     

网红直播带货售后服务对消费者行为的影响——直播生态下的多主体演化博弈

网络直播带货的售后服务持续影响消费者的消费体验,成为网红经济进一步健康发展的梗阻。本文在厘清网红主播,直播平台和消费者行为的基础上,构建直播生态下的三方主体演化博弈模型,并仿真分析不同主体行为在收益类、损失类和系数类参数变化下的演化博弈过程及规律。在构建模型的过程中,本文兼顾直播平台、网红主播和消费者的“多元”属性,延伸了消费者在直播消费过程中的情感收益。主要洞见:网红主播在高效售后的状态下,对带货收益敏感度较高,对消费者冲动消费带来的超额收益敏感度较低;消费者对网红主播的情感依赖与消费意愿呈现同向变化趋势,网红主播的售后态度与平台的监管强度同步变化;在网红主播高效售后的情形下,即使消费者的功能收益较低和退换货率较高,其消费意愿并不会明显下降。     

Medium,message and advertising effectiveness in the Greek processed meats industry

This paper examines the effectiveness of advertising in the fast-growing Greek processed meats sector using an unbalanced panel data set of 34 firms during the period 1983–1997. In analysing the relationship between firms' sales and advertising this study differentiates between the type/content of the advertising message and the medium used to communicate it. Advertising expenditures are disaggregated into company and product campaigns in television, radio, and print media. Empirical results strongly reject the hypothesis of homogeneous consumer response to all kinds of advertising that is implicit in studies that aggregate advertising expenditures. The results also indicate an inefficient allocation of advertising resources by the firms of the sector; advertising in the least utilized print media was determined to be by far the most effective strategy during the study period.     

When redistribution makes personalized pricing of externalities useless

We consider a standard optimal taxation framework in which consumers' preferences are separable in consumption and labor and identical over consumption, but are affected by consumption externalities. For every nonlinear, income-dependent pricing of goods there is a linear pricing scheme, combined with an adjusted income tax schedule, that leaves all consumers equally well-off and weakly increases the government's budget. The result depends on whether a linear pricing scheme exists that keeps the aggregate amount of consumption at its initial level observed under nonlinear pricing. We provide sufficient conditions for the assumption to hold. If adjusting the income tax rate is not available, personalized prices for an externality can enhance social welfare if they are redistributive, that is, favor consumers with a larger marginal social value of income.     

What You Think You Know: The Effects of Prior Financial Education and Readability on Financial Disclosure Processing

Disclosures in advertising and other forms of marketing communication have been examined as a means to help consumers understand complex financial information and make more informed decisions regarding financial products and services. The authors extend inquiry into this supposition by looking at the readability of disclosures in relation to consumer financial literacy. In an experiment, it was found that while highly readable disclosures facilitate more accurate information processing for those with prior financial education, such disclosures might actually inhibit accurate processing for those without prior financial education. This suggests that policy cannot rely on mandated disclosure in marketing communications alone. Rather, disclosures in financial product or services communication can only be effective if such disclosures are paired with other forms of education leading to greater financial literacy.     

Analysis of Components of Online Shopping and Their Relative Value

Empirical exploration of how online consumers interpret and value the marketing communication embedded in shopping components has the potential to advance knowledge of online consumer behavior and to inform design decisions concerning consumer-oriented Web sites. To date, little research has been completed regarding how components hinder or aid consumer perceptions of the online marketing message. This paper investigates the relative importance of online shopping components for online consumer shopping. The important and relative issues surrounding online shopping are explored, finding the core components of convenience, access to information, and trust. These components were then implemented in an online shopping task. Respondents considered thoughtfully marketing messages that involved issues of minimizing travel, information access.     

Market share determination in marketing service industries - A demand side approach∗

A marketing service industry provides its business clients with its services such as advertising media or inbound telecommunication ( i.e. toll free 800 calls) to increase their sales. By extending Dorfman and Steiner (1954) to the world where firms obtain costly marketing services from outside specialized providers, this paper studies the market shares of providers of a marketing service from the perspective of their clients. It derives that at the optimal point for a representative client, a provider's market share equals the ratio of the profits contributed by its service to the total profits contributed by the services of all providers in the market. Under certain conditions, a provider's market share is just a function of quality-price ratios. This result should facilitate choosing a marketing service from alternative providers and analyzing market shares in marketing-service industries.     

Abstraction and product categories as explanatory variables for food consumption

This study sets out to explore variation in the consumer choice structure in relation to three types of products with different levels of search, experience and credence attributes. The decision structures of rice, wine and functional food (experience, search and credence products) consumers were explored by means of laddering. The results suggest the presence of an emotional component in foods that increases in complexity (becomes more abstract) with the number of credence attributes. The findings recommend adjusting the complexity of advertising campaigns and product positioning to the type of product being promoted.     

中国政企客户移动信息化现状及策略研究

随着4G时代移动通信技术的发展,政企客户移动信息化市场成为中国电信运营企业发展战略中的重要战场。文章通过分析政企客户市场现状、移动信息化短板,采用德尔菲法构建影响政企客户移动信息化的指标体系,提出电信运营企业应在市场环境、产品价值、协同保障、员工能力、团队建设、创新投入、用户需求这七方面实施发展策略,从而提升电信运营企业的市场竞争力和客户感知度,促进中国政企客户移动信息化发展。     

Advertising,learning, and consumer choice in experience good markets: an empirical examination*

This article empirically analyzes different effects of advertising in a nondurable, experience good market. A dynamic learning model of consumer behavior is presented in which I allow both “informative” effects of advertising and “prestige” or “image” effects of advertising. This learning model is estimated using consumer level panel data tracking grocery purchases and advertising exposures over time. Empirical results suggest that in this market, advertising's primary effect was that of informing consumers. The estimates are used to quantify the value of this information to consumers and evaluate the welfare implications of an alternative advertising regulatory regime.     

Segmenting the market: The monopolist's optimal product mix

In an industry producing products which differ in quality, to consumers who vary in their willingness to pay, it may happen that only a bounded number of producers can coexist at (noncooperative price) equilibrium; in other words, the industry is a natural oligopoly. We are here concerned with a special example, in which only one producer can survive. Our focus of interest in the present paper is to examine this monopolist's optimal product range. Depending on the dispersion of consumers' willingness to pay (income), either (i) the monopolist will find it optimal to segment the market completely, offering the maximum number of products permitted or (ii) the monopolist will offer only a single product. The precise nature of this switch of policy, which occurs at a certain critical distribution of consumer incomes (willingness to pay), is explored fully.     

Consumption Externalities,Coordination, and Advertising*

The aim of this article is to demonstrate that advertising can have an important function in markets with consumption externalities apart from its persuasive and informative roles. We show that advertising may function as a device to coordinate consumer expectations of the purchasing decisions of other consumers in markets with consumption externalities. The implications of advertising as a coordinating device are examined in the pricing and advertising decisions of firms interacting strategically. Although, at times, the one‐period advertising expense can exceed the one‐period monopoly profit, in equilibrium, consumers will pay a premium for the more heavily advertised brand.     

Intertemporal consumer behaviour in developing countries

This paper explores aggregate consumption behaviour in four developing countries under the assumption that consumers' planning horizons do not extend over their expected lifetime. Under certain conditions, the resulting ‘moving planning horizon model’ suggests that changes in current income would exert considerably more influence over current consumer spending than is predicted by forward-looking theories of consumption which typically assume that consumers' planning horizons coincide with expected lifetime. Estimation of the model for the group of developing countries provides empirical support for the role of changes in current income in influencing the consumption process. The results also reveal that consumers are relatively short-sighted sinced the length of the planning period of consumers ranges from just over ten months. An important implication of these findings is that policy measures can be effective not only if they influence consumers' permanent incomes but also if they affect changes in current income.     

基于场景理论的历史性城市景观消费 空间感知研究

消费主义时代的空间生产以符号审美为表征，消费者通过感知符号特征完成对消费空间文化意义的解读。基于此，选取上海音乐谷作为研究对象，借用场景理论探讨由生活文化设施组成的场景如何影响历史性城市景观的感知。通过利用主轴编码技术分析消费者网络点评数据发现：在音乐谷历史性城市景观中，消费者对于由消费空间构成的“现代化享乐场景”感知度最强。从历史性城市景观由“消费空间”向“空间消费”让渡的现实出发，指出当代历史空间的日常“使用价值”开始让位于经济“符号价值”；空间的消费性超越社会性与文化性，成为消费者感知历史性城市景观的主要方式。由此提出：在现代消费空间的地方性建构过程中，保持地方文化原真性的同时满足人们现代化消费需求，是历史性城市景观未来可持续发展的方向。     

SAVING DOLPHINS: BOYCOTTS,TRADE SANCTIONS,AND UNOBSERVABLE TECHNOLOGY*

Consumers boycott some goods because they do not approve the ways they are manufactured. I examine the efficacy of boycotts and the role of trade policy in influencing the foreign exporter's technology choice. Even when its technology choice is unobservable, boycott threats can prompt the foreign firm to adopt the technology consumers prefer. Import policy can augment this effect, but when boycotts can have a substantial impact on demand, a use of ad valorem tariffs yields the unintended result. Specific tariffs and quotas are free of this defect, but specific tariffs are more effective than quotas in addressing consumers' concern.