基于顾客感知的服务企业品牌影响力评价研究

品牌是一个以消费者为中心的概念,品牌形象的衡量应该以顾客为基准,品牌的影响力应该由顾客来衡量。对于服务型企业来说,顾客就是企业生存和发展的源泉、动力,顾客心中的品牌形象决定了顾客的品牌选择,决定了品牌价值。通过构建衡量服务型企业品牌形象和影响力的指标体系,从顾客能够直接感知的因素出发,将服务型企业品牌影响力划分为品牌资产、品牌品控、品牌传播三个系统,最后提出结论：顾客是服务型企业生存和发展的关键,只有抓住顾客才能赢得竞争的胜利。     

整合营销传播的心理作用模式

整合营销传播的终极战场在于顾客心智,而顾客进行购买决策的依据在于对品牌的价值判断。建立了基于顾客价值的购买决策模型,指出顾客认同价值是顾客进行购买决策的依据,而顾客认同价值的大小由顾客对品牌的认知价值和情感价值决定。整合营销传播就是要通过影响顾客心理,提高品牌认知价值和品牌情感价值,以此建立顾客忠诚。     

基于品牌战略的企业核心竞争力的构建——以体育用品企业为例

分析体育用品企业业品牌经营的现状,指出品牌经营中存在的问题,并进一步提出基于品牌战略的企业核心竞争力构建策略:树立品牌观念,制定品牌发展战略;通过研发、创新设计提升品牌价值;找准市场定位,塑造品牌文化内涵;树立整合营销理念,健全品牌营销体系。     

整合营销传播（IMC）理论精要及其发展方向（下）

(二)关于整合营销传播的过程、策略及要求舒尔茨教授于1995年7月赴台湾演讲整合营销传播以及2001年10月,2002年7月赴中国大陆演讲整合营销传播理论,他在演讲中结合全球市场发展趋势指出,经济全球化、市场主动权向顾客转移以及品牌和品牌营销的重要性不断突出,使企业对市场营销传播的整合已不再是可选择性的而是一条强制性的必须走的道路。同时,企业发展整合营销传播必须通过一定的过程和步骤;他提出了整合营销传播过程的基本要求。具体是:     

浅析整合营销传播视角的关系管理

伴随着市场和信息环境的变化,现代企业营销目标及品牌价值的实现早已不再满足于单纯的交易完成,而是得益于组织内外持久稳定的关系保障。整合营销传播将关系作为其核心价值观,维护与管理品牌与顾客和相关利益者之间的关系成为整合传播的中心任务。反过来传播沟通覆盖关系的生命周期,是关系管理的本质特征,因此关系管理就是传播管理,关系整合就是传播整合。从整合营销传播视角探讨关系管理,就是分析传播沟通在品牌关系构建和维护过程中的基本内容和表现方式。关系管理是一种理念思路,更是一种全员精细化管理,二者统一于关系管理的情感、权力、冲突、变化四大层面。     

基于无形性的工业品牌价值产生机理解析

聚焦于工业品的无形性,本文通过Mudambi品牌价值风轮（pinwheel）模型说明无形性是工业品牌存在的前提条件。因为工业品的无形性,品牌成为一种工具,无论是从一致于信息经济学派的品牌理论的感知风险的视角出发,品牌减少了风险,还是从一致于认知心理学派的品牌理论化范式的感知质量的视角出发,品牌增加了感知价值,都为顾客带来了价值,这种价值便是工业品牌价值。     

品牌价值内涵与评价体系研究

在对品牌、品牌价值、品牌价值链定义的基础上,对比研究目前主要的品牌价值评价方法,并对品牌价值支撑体系、品牌强度指标体系的主要指标进行了分析,从品牌定位、品牌个性、品牌创新、品牌文化、品牌传播、顾客六个维度,提出了提升品牌价值的对策建议,以便提高消费者对品牌的认可度,增强企业品牌价值与竞争力。     

啤酒品牌整合营销传播策略研究

整合营销传播作为当今信息社会最有效的传播工具和方法,也是品牌传播、品牌形象塑造最有效的手段。中国啤酒营销已经进入品牌营销的时代,中国啤酒企业只有认真分析,制定科学创意的整合营销传播策略,才能更好地打造自己的品牌,增强自己的核心竞争力,在市场的激烈角逐中立于不败之地。     

基于价值链理论的全面品牌管理

企业塑造品牌时遇到的主要问题是如何协调短期盈利目的与树立持久形象的关系,以及如何借助有效的管理实现品牌价值最优化。参照价值链理论对品牌分析研究,将其纳入整合营销系统进行全面管理,有利于发挥品牌的统合效应,使企业借助歧异化优势在激烈的市场竞争中胜出。     

代指在创名牌产品中的应用

本文认为,对换位思考的本质认识不清,对顾客代指标感知规律及如何进行有效传播的研究不足,是导致我国品牌建设落后的重要原因。有效的营销传播策略,第一,要研究本土化的代指标体系是什么,不同类型产品顾客使用的代指标是什么及顾客如何使用代指标这些影响到产品形象的基本问题;第二,一定要在研究不同产品的顾客代指标感知规律重要性的基础上,根据营销传播的协同作用,设计出有效的营销传播策略。     

The Role of Trust in Understanding the Impact of Social Media Marketing on Brand Equity and Brand Loyalty

Abstract

In this era, social media platform is integrated into the marketing strategy. This new technology sets out new mechanisms and communication tools that companies can rely on to interact and engage with actual and potential customers. This study aimed at exploring the impact of social media marketing activities (SMM) on brand loyalty via brand trust and brand equity. Based on an online survey of 287 users who follow telecommunications companies on social media located in Egypt, data was collected and analyzed using structural equation modeling. The results revealed that SMM activities comprise only three dimensions; trendiness, customization and word-of-mouth. These attributes of social media marketing directly influence brand loyalty and indirectly influence brand equity mediated by brand trust. The study emphasis the role of trust and provide guidance toward measuring the effectiveness of social media marketing.     

零售商品牌资产管理策略体系构建——基于多维理论视角的探讨

零售商品牌资产的管理和创建是零售企业获取持续竞争优势的关键,但关于零售商品牌资产管理策略的理论指导并不系统和丰富。因此,本文从零售商品牌营销管理、顾客情绪管理、顾客体验管理、顾客关系管理、顾客忠诚管理5个多维理论视角,对零售商品牌资产管理的策略体系进行了构建,以期为零售商品牌资产的创建过程和途径提供丰富的管理视野与思路。     

浅析我国企业品牌营销的对策

在市场竞争中,品牌意识决定着品牌形象的文化品位和档次,反映了企业的追求和精神境界,成为制胜的关键。迄今,我国很多企业还没有树立起正确的品牌意识观,出口产品品牌化程度及品牌价值低,致使产品销路不畅。我国企业应根据自身的条件与特点,提升品牌竞争意识,实施品牌营销战略,只有把"中国制造"变成"中国品牌,"才能在国际市场上占有更大份额,夺取佳绩。     

消费者怀旧情感对品牌忠诚的影响

每个消费者都或多或少存在怀旧情感,企业很早就开始利用消费者的怀旧需求开展怀旧营销。消费者品牌关系是品牌忠诚的重要影响因素,而消费者怀旧水平对品牌信任与依恋有一定的影响,品牌信任和依恋对品牌承诺有很大的促进作用,品牌承诺是品牌忠诚的核心驱动因素。由此可见,消费者的怀旧情感可以通过品牌关系的中介而作用于品牌忠诚,企业可以通过开发各种营销策略,为消费者提供怀旧体验的平台,从而提高消费者的品牌忠诚度。     

面对加入WTO 强化国际营销中的品牌营销

加入WTO给中国带来了很大机遇,也带来了严峻的挑战。要在国际贸易和营销中取得胜利,重要措施之一就是要强化品牌营销。品牌和商标对营销者和顾客都具有重要作用,而我国的品牌营销存在许多问题。针对我国国际营销的环境和存在的问题,我国应采取一些措施以强化品牌营销。     

The Phenomenon of Brand Love: A Systematic Literature Review

Abstract

Brand love is a phenomenon that is experienced by a group of satisfied consumers. The construct brand love is of great importance to academics and practitioners because a group of satisfied customers become loyal customers, thereby reduce several costs and also enhance several marketing activities. Since the research paper of it can be observed that there has been a surge in the number of research publications pertinent to brand love literature. Through this systematic literature review, we comprehensively review seventy six articles pertinent to brand love literature, published in various scientific journals there by presenting the key emergent themes, extensively used methodologies and analysis approaches, key variables observed, dominant theoretical underpinnings and a strategic conceptual framework.     

What are the Building Blocks of Customer Brand Loyalty in Department Stores? A Multi-Level Mediation Analysis

Building customer brand loyalty through branding strategies to sustain competitiveness in the retail industry has gathered momentum among researchers. The purpose of this study is to examine the role of brand personality and consumer brand identification on customer brand loyalty via the mediating variables of perceived service quality, perceived value, brand trust, brand commitment, and word-of-mouth communication among Malaysian department stores' customers. Using a self-structured questionnaire, 381 usable responses are considered for data analysis by applying a covariance-based structural equation modeling approach. The results of exploratory factor analysis show that sincerity, followed by sophistication and competence, are the most significant dimensions used to predict brand personality in department stores. The outcomes also reveal that brand personality indirectly influences customer brand loyalty via consumer brand identification. Furthermore, perceived service quality, perceived value, brand trust, word-of-mouth communication, and brand commitment mediate the effects of consumer brand identification on brand loyalty. Finally, the proposed competing model implies that the indirect impact of brand personality and consumer brand identification is inevitable in building department stores' brand loyalty.     

Functional brand qualities and perceived value: The mediating role of brand experience and brand personality

Brand experience and brand personality have become two important theoretical constructs in the branding literature. However, research on the antecedents of these two constructs has been focused on intangible brand characteristics and qualities, underestimating the role of functional features. This study aims to overcome this gap by postulating that two key functional brand qualities, quality and innovativeness, help shape brand experience and personality, which, we ultimately predict, contribute to perceived value. Investments in quality and innovation have grown substantially, but how they materialize in benefits for customers and firms remains unclear. Accordingly, this study provides insights into how firms can engender the characteristics of their offer to build brands that are perceived by consumers as generating a valued brand experience and personality. The results from two samples provide broad support to the proposed model. Both brand quality and innovativeness contribute to brand experience and personality. Moreover, we observe that both brand experience and personality relate to perceived value. Finally, we also determined that brand personality and experience partially mediate the relationship between brand innovativeness and quality and perceived value. Hence, these results provide relevant implications for both theory and the practice of brand management.     

Prioritizing Brand Equity Methods From Customers’ Perspective for the Food Industry

Brand equity assessment is an important measurement of strategic value for internal use as well as for external stakeholders. Although there are a number of methods available for brand evaluation, it is still uncertain which approach is best. Yet almost no research exists that has prioritized the existing brand equity methods from the perspective of different stakeholders through a survey. In this article a model is developed for prioritizing brand equity methodologies from the viewpoint of customers as a stakeholder of brand equity. The developed model can help businesses to deploy a brand equity methodology that best considers the criteria of their customers as one of their key stakeholders. The criteria of this process are the expectations of customers from a brand. The priority of these criteria sets via a structured questionnaire filled by customers. Then the analytical hierarchy process (AHP) incorporates to prioritize the methodologies versus these criteria. This study set out to prioritize the brand equity pool to help practitioners and academics in assessing the alternative techniques and selecting the most relevant one that measures the most important criteria of brand in the eyes of customers.