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1.
By applying the theoretical concepts of planned behaviors and social exchange, this study aims to examine the decisive factors that influence the behavioral intentions of local residents in three Atayal communities in Yilan County, Taiwan, to participate in the community development of ecotourism. This study uses AMOS software to perform structural equation modeling. The results of the study indicate that (1) residents’ attitudes toward community-based ecotourism development, perceived behavioral control, and perceived social benefits have significant correlations with their behavioral intentions and that (2) respondents involved in community-related organizations have more positive behavioral intentions. Due to their location in remote areas to which tourists rarely venture, these three Atayal communities lack the incentives to attract tourists or to trigger the participation of the broader community in ecotourism development with the promise of sharing tourism revenue. Most Atayal residents in the research area clearly lack the ‘rights to develop’ and the ‘means to get involved’. From the perspective of power relations, this study could contribute insight into the theoretical and empirical implications of hierarchical influences to examine the political–economic inferiority of indigenous behavioral intentions toward community-based ecotourism development.  相似文献   

2.
This study examines the relationship between airline travellers' casual attribution, pre-recovery emotions, and negative behavioural intentions after a service failure and proposes a model for analysing direct effects of airline travellers' casual attribution of stability (failure frequency) and controllability (the extent to which the airline can control the failure) on negative behavioural intentions as well as its indirect effects through pre-recovery emotions. Data were gathered through a survey of airline travellers who experienced a failure in the past six months. The results indicate that both dimensions of casual attribution influenced pre-recovery emotions and negative behavioural intentions, and that pre-recovery emotions were significantly related to negative behavioural intentions. In addition, the results verify the mediating effect of pre-recovery emotions on the relationship between casual attribution and behavioural intentions. These results have important managerial implications.  相似文献   

3.
    
The proliferation of the Internet and other technological innovations has transformed the structure of the tourism industry as well as affected how tourism destinations are perceived and consumed. The 3D virtual world provides opportunities for destination marketing organizations to communicate with targeted markets by offering a rich environment for potential visitors to explore tourism destinations. However, as of yet, there is little understanding about how to effectively market tourism destinations to virtual world participants who are technology users as well as potential consumers. The purpose of the present study is to develop a research framework that integrates the technology acceptance model (TAM) and self‐determination theory to understand how tourists use a 3D virtual world. Primary data were obtained for this study through self‐administered Web questionnaires. The data were conducted in a laboratory setting with 186 participants. This study contributes to the empirical TAM literature by applying the model to a 3D virtual tourism site. Additionally, this study provides a research framework to capture the entertainment nature of a 3D virtual world by extending the TAM to incorporate psychological elements of self‐determination theory to understand consumer experience. From the perspective of tourism professionals, this study contributes to an understanding of how best to construct informative and interactive tourist destinations in 3D virtual worlds to attract potential online and real‐world tourists. Copyright © 2015 John Wiley & Sons, Ltd.  相似文献   

4.
  总被引:2,自引:0,他引:2  
Given the importance of the cruise segment in the tourism industry and the limited number of prior studies in the area, this study empirically explores the structure of customer satisfaction with cruise-line services by evaluating the attributes of cruises that are significant to passengers. Using 44,993 voluntarily provided customer reviews published on a cruise guide website, a stepwise regression analysis is conducted to examine the effects of the attribute performance of cruises on customer satisfaction and dissatisfaction. The findings empirically confirm the validity of the two-factor theory of customer satisfaction in the cruise tourism context. The asymmetric relationship of some attributes makes it possible to identify dissatisfiers, satisfiers, and hybrid factors for the cruise industry overall and cruises on ships of different tonnage. The results can help managers in the cruise industry understand what aspects of cruises should be given more attention to improve their competitive edge. This study is one of the first to look separately at the determinants of customer satisfaction and dissatisfaction in the emerging cruise industry and proves that the two-factor theory is applicable in a new environment.  相似文献   

5.
    
Film‐induced tourism has recently gained increased attention in academic research. Although previous literature has identified the existence of consumer–celebrity attachment, scant empirical studies have examined whether celebrity attachment influences behavioral intentions in a film tourism context. The purpose of this study is to examine the relationship between celebrity attachment and behavioral intentions as well as to clarify the role of place attachment. Survey data from 312 tourists in Taiwan indicate that celebrity attachment is positively related to behavioral intentions. Moreover, place attachment partially mediates the relationship between celebrity attachment and behavioral intentions. Implications of these findings for managing marketing strategies as well as future research directions are subsequently discussed. Copyright © 2013 John Wiley & Sons, Ltd.  相似文献   

6.
7.
    
This study analyses the impact of social media as well as offline environments upon tourist online purchase and recommendation behaviour of low-cost airline services. Drawing on the Theory of Reasoned Action (TRA), this research considers the effect of offline social influences (interpersonal and external influences) and analyses online Consumer-to-Consumer (C2C) information exchanges as a driver of customer attitude towards online purchases. We propose that these factors improve online repurchase intentions and positive word-of-mouth communication (WOM and e-WOM) in low-cost settings. Using structural equation modelling, the conceptual model is tested with a sample of 441 Spanish Internet buyers of low-cost airline services. Interpersonal offline influences (e.g. friends, relatives, and family) have a significant effect on online repurchase intentions and WOM but do not affect e-WOM. External offline influences (e.g. media and experts), however, only affect consumer intentions to recommend future purchases of low-cost airline services on social networking travel sites and have no effect on online repurchase intentions or WOM. Findings also show that online C2C information exchanges influence attitude which, in turn, has a significant effect on repurchase intentions WOM and e-WOM.  相似文献   

8.
    
It has been 25 years that the topic of word of mouth (WOM) related to the tourism industry has been addressed in top‐level marketing journals. However, there has not yet been a thorough synthesis of the articles, nor has there been an analysis of the approach and the direction the research has taken. This article will try to address that deficiency, collecting and analysing 25 five years of research following this stream, utilizing a literature review technique known as the paradigm funnel. Copyright © 2014 John Wiley & Sons, Ltd.  相似文献   

9.
    
The current study aims to investigate the relationships between authenticity and related constructs, such as atmospheric cues, place attachment, authentic pride, and word of mouth. We tested the proposed model using a sample of 387 visitors who experienced the National Museum of Ancient Art in Lisbon, Portugal. Atmospheric cues revealed to be a more important driver to perceived authenticity than place attachment. Perceived authenticity seems to be a better predictor of authentic pride than word of mouth. The results allow to highlight several implications and suggestions for further research.  相似文献   

10.
    
This study develops an integrated model that examines how service quality, perceived experiences and enduring involvement determine tourists' behavior. The model proposes that enduring involvement has both a direct and moderating influence on tourists' satisfaction with the destination. Data were collected from 1091 visitors of two museums in Barcelona: the Picasso Museum and the Miró Foundation. The results suggest that visit experience, service quality and involvement are drivers of satisfaction. Satisfaction influences the behavioral intentions of visitors to the museum. In addition, the visitors' level of art involvement negatively moderates the influence of perceived quality and experience on tourists' satisfaction. Copyright © 2017 John Wiley & Sons, Ltd.  相似文献   

11.
    
Cohort theory suggests that each generation or cohort differs from others in terms of values and consumption behaviour, including travel behaviour. The literature on online travel behaviour has primarily focused on specific generations; less attention has been paid to cross‐generational research. Adopting the theory of reasoned action framework, this study explores the role of social influences and attitude on online hotel booking intentions across 4 cohorts: Generation Y, Generation X, baby boomers, and the silent generation. Based on a sample of 557 tourists, findings reveal significant differences among cohorts regarding intention to book online.  相似文献   

12.
    
Volunteer tourism, as an alternative to mass tourism, has grown significantly since the 1970s, sparking a growing research interest in the subject. However, little research has been conducted about Asian volunteer tourists. The purpose of this study is to compare the strength of perceived behavioral control with self‐efficacy to predict volunteer tourists' intentions within the theory of planned behavior. Meta‐analysis is also used to examine the effect size of the independent variables derived from the theory of planned behavior. Study results indicate that self‐efficacy is a stronger predictor than perceived behavioral control in predicting volunteer tourists' future behavioral intentions.  相似文献   

13.
    
Augmented reality (AR) is gaining attention as one of the methods for realizing metaverse experiences. Although previous studies identified authenticity and narrative transportation as positive predictors of tourist behaviors in AR tourism, few studies have explained why authenticity and narrative transportation can affect tourist behaviors in AR tourism. To fill the research gap, drawing upon attachment theory, this study aims to examine the mediating role of AR attachment between authenticity, narrative transportation, and word of mouth. Through structural equation modeling analysis, the findings indicated AR attachment mediated authenticity, narrative transportation, and word of mouth. This study advanced attachment theory by proposing a new concept, AR attachment, and tested its mediation effect. Furthermore, the findings are beneficial for heritage tourism managers to understand AR heritage tourism marketing.  相似文献   

14.
    
We propose new insights into key satisfaction outcomes for souvenir retailers, such as positive word-of-mouth recommendations, seeking deeper comprehension of overall tourist satisfaction determinants, by analysing the mediating role of tourist souvenir shopping satisfaction. We apply variance-based structural equation modelling by means of partial least squares to a sample of 408 tourists all of whom had purchased souvenirs. The results suggest that tourist shopping satisfaction partially mediates the relation between shopping value and positive word of mouth, while tourist shopping satisfaction completely mediates the relation between shopping value and overall tourist satisfaction. The results and their implications are then discussed to arrive at pertinent conclusions on tourist souvenir shopping satisfaction.  相似文献   

15.
    
Tourism destination development and visitor satisfaction are significantly enhanced by responsible tourism practices. Responsible tourism should be taken into consideration as a policy choice being a strategic marketing tool improving destination quality and tourist satisfaction. This study is an effort to comprehend how responsible tourism practices affect visitor satisfaction, re-visit intention, and word-of-mouth. The study also took into account how visitors' awareness of responsible tourism mediated their satisfaction with their experiences while visiting the area. Structural equation modeling (SEM) was used to test the proposed model from the data gathered from 548 tourists. Results revealed that responsible tourism practices significantly improved visitor satisfaction, followed by increased likelihood of returning and favorable word-of-mouth recommendations.  相似文献   

16.
    
This study explores the factors affecting tea tourism, including the action mechanisms and the impact level of each factor influencing consumer behavior intentions, to contribute to predicting tea tourism consumer behavior. This study surveyed 377 potential tea tourists and constructed a theoretical model of tea tourism consumers' planned behavior using SPSS and AMOS. The results show that: (a) The experiential perception and opportunity perception of tea tourists can significantly affect their attitudes, (b) The self-efficacy perception and convenience perception of tea tourists can significantly affect their perceptual control, and (c) The attitude of tea tourists can significantly positively influence their behavioral intention. This study not only broadens the applications boundary of the theory of planned behavior, but it also provides a new perspective for research on the behavioral awareness of tea tourism consumers. The findings have implications for predicting and promoting future tea tourism in China and beyond.  相似文献   

17.
    
This study aimed to investigate the extent to which the other family members (spouse and/or child/ren) in a family influence the vacationers' overall vacation satisfaction and future behavioural intentions. As part of the study, a conceptual framework was proposed where overall vacation satisfaction mediates the relationships between spouses' and child/ren's vacation evaluations and respondents' return and recommending intentions. The methodology included self‐administered surveys of 445 families from the UK, which were completed at a Turkish resort airport in August 2007. The results indicate that the respondents' vacation satisfaction is influenced more strongly by spouses. Furthermore, the results show that respondents' return intentions are determined by their and their spouses' vacation satisfaction, whereas respondents' recommending intentions are determined by their and their child/ren's vacation satisfaction. These results bring new insights into the post‐purchase vacation behaviour for both theory and practice. Copyright © 2011 John Wiley & Sons, Ltd.  相似文献   

18.
    
Tourists may experience the same negative event during their travel but evoke different emotions, some may express anger, and others undertake dangerous actions. An understanding of the relationship between such negative events, the emotions elicited, and tourists' subsequent actions will help in managing these emotional situations. This study adopts cognitive appraisal theory to examine the antecedents of tourists' negative emotions (worry and anger) evoked by a flight delay and their respective effects on tourists' behavioural intentions. Data were collected from 610 tourists who experienced a flight delay during travel. The results demonstrate that, as predicted by cognitive appraisal theory, the appraisal dimensions of goal incongruence, certainty, and other agency are the common determinants of worry and anger, whereas the appraisal of circumstance agency is negatively related with anger. The results also reveal that anger can lead to tourists' switching intentions, complaining behaviours, and negative word‐of‐mouth, whereas worry only affects complaining behaviours. This study extends our knowledge of appraisal dimensions that lead to tourists' emotions of worry and anger. It also discusses the impacts of such emotions have on tourists' behavioural intentions.  相似文献   

19.
Ethical decisions to visit disappearing destinations are self-serving and influences feed into self-interest. Data were collected from a sample of pre-, during- and post-visit tourists to Venice and Svalbard, using expressive techniques and scenarios using the Hunt–Vitell model to understand ethical decisions, and the constructive technique and collage to understand influences. The results show that travel decisions are driven by individual selfishness, and any threat to freedom (i.e. the right to travel) is underplayed. The preferred scenario for long-term benefit for planet and people is via short-term economic and social negative impacts on the destination's locals, rather than the tourists' own experience. Respondents believe that they are blameless for their purchasing habits as they lack perceived behavioural control, and instead corporations ought to be providing sustainable products as the norm and not sell products that harm. In the scenarios, where respondents express concern for the locals in a disappearing destination (i.e. if we do not visit, they will not benefit from our expenditure), individual selfishness to visit could be the driver, rather than an altruistic act to provide support. Theoretical and policy implications are discussed.  相似文献   

20.
    
Slow tourism is a recent concept in the travel and tourism industry. It offers rejuvenation and immersion in local culture to travelers along with environmental and economic benefits. While slow tourist destinations are picking up the pace and interest of consumers, they also face a lot of resistance from consumers. However, existing literature on slow tourism has essentially focused on travelers' adoption intentions and motivations toward slow tourism, scarcely investigating the sources of such resistance. Addressing this pertinent gap, this study applies the innovation resistance theory (IRT) to examine the barriers to consumer adoption intention toward slow tourism. A mixed-method research approach with in-depth discussions with slow travelers and a large-scale cross-sectional survey of 350 travelers from India is used to test the proposed model. Findings advocate that the usage and image barriers are the prime inhibitors of slow tourism adoption. As a moderator, consumers' environmental concern and an individualistic culture dampens the strength of the association between the barriers and slow tourism adoption intentions. Results present important ramifications for slow tourism marketers and researchers.  相似文献   

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