Improving service quality in public transportation systems using automated customer feedback

In this paper the necessity for standardised automated information exchange between travellers and transportation company is evaluated to improve the service quality of public transport. Therefore the needs and expectations of transportation companies and travellers are defined and the usage of a novel approach for bidirectional information and communication systems in public transport is proposed. As a result, application scenarios for the usage of customer information are described and the advantages of this novel approach, especially for dispatching processes, are highlighted. Furthermore, the benefits for customers and transportation companies in regard to service quality are pointed out.     

Exploring the impact of public transport strikes on travel behavior and traffic congestion

Public transport (PT) disruption can occur due to various factors such as malfunctions and breakdowns of vehicles, power outages, and personnel strikes. This paper explores the network-wide impacts of PT strikes (train, tram, and bus strikes) on traffic congestion in Melbourne, Australia using a network modeling approach. A primary survey aimed to investigate the mode shift of users when each public transport mode ceases was conducted with 648 public transport users in May 2016. Findings show that train withdrawal was expected to result in 43% of users shifting to car. Smaller yet significant shifts to car was also expected with bus withdrawal (34%) and tram withdrawal (17%). Based on the survey results and the use of a four-step transport model, train withdrawal was expected to increase the number of severely congested road links by 130% and reduce the average travel speed from 48 km/h to 39 km/h (20% decrease). Bus and tram withdrawal was also found to increase congestion although the result was less severe. Future research should investigate the switching behavior in actual withdrawal events and explore the long-term effects of public transport withdrawal.     

Using metro smart card data to model location choice of after-work activities: An application to Shanghai

A location choice model explains how travellers choose their trip destinations especially for those activities which are flexible in space and time. The model is usually estimated using travel survey data; however, little is known about how to use smart card data (SCD) for this purpose in a public transport network. Our study extracted trip information from SCD to model location choice of after-work activities. We newly defined the metrics of travel impedance in this case. Moreover, since socio-demographic information is missing in such anonymous data, we used observable proxy indicators, including commuting distance and the characteristics of one's home and workplace stations, to capture some interpersonal heterogeneity. Such heterogeneity is expected to distinguish the population and better explain the difference of their location choice behaviour. The approach was applied to metro travellers in the city of Shanghai, China. As a result, the model performs well in explaining the choices. Our new metrics of travel impedance to access an after-work activity result in a better model fit than the existing metrics and add additional interpretability to the results. Moreover, the proxy variables distinguishing the population seem to influence the choice behaviour and thus improve the model performance.     

For the young and old alike – An analysis of the determinants of seniors’ satisfaction with the true door-to-door DRT system EcoBus in rural Germany

Mobility and transportation service requirements change with growing age. Also in a car-based society like Germany many seniors need to give up driving the car and are dependent on relatives or public transport. Especially in rural areas, the accessibility of public transport is often limited. Demand responsive transportation has occasionally been proposed by researchers as a viable alternative to stop-, route- and time-based public transportation to address such problems. This case study analyses passenger data from the true DRT system EcoBus to identify distinct drivers of old passengers’ satisfaction compared to other passengers. Contrary to existing literature, older people stated to be even more satisfied with the service then younger travellers did. Moreover, older travellers tend to travel alone, but showed slightly higher satisfaction when travelling in groups. The results suggest that older people might be more open-minded and positive regarding flexible public transport schemes than expected.     

Profiling tourists' use of public transport through smart travel card data

Data collected through smart travel cards in public transport networks have become a valuable source of information for transport geography studies. During the last two decades, a growing body of literature has used this sort of data source to study the behaviour of public transport users in cities and regions around the world. However, its use has been scarce in contexts where public transport demand is highly influenced by the activities of the tourist sector. Therefore, it remains to be seen whether these data can be leveraged to optimize the supply of public transport. In this article, data drawn from the Camp de Tarragona automated fare collection system extracted during 2018 are used to study tourists' use of public transport in Costa Daurada (Catalonia, Spain). This is a popular coastal destination with a high concentration of visitors during the summer period. The analysis focuses on the use of the T-10, a multipersonal transport fare with no time limitations on its use which makes it appealing for tourists. Model-based clustering has been applied to identify different clusters of passengers according to their activity and spatial profiles. Differences between profiles are significant and, as a result, this study allowed the validation of a method that could be replicated in other contexts, as it provides highly useful information for public transport policy and mobility management.     

Segmenting travellers based on day-to-day variability in work-related travel behaviour

Travel needs for commute and business trips are complex and choices are not made based on the characteristics of individual trips, but instead based on the needs over weeks and months. For example, the cost per trip of commuting by bus varies depending upon the frequency of travel, and the cost of a monthly subway pass depends upon the number of zones visited during that period. Intrapersonal variability, namely the variation in an individual's travel behaviour from day to day, therefore shapes our transport choices and should influence service provision. Changes in working patterns such as increases in part time working, self-employment and tele-commuting challenge the traditionally held assumptions that work activities are fixed in time and space, thus making intrapersonal variability increasingly relevant. This research uses a data-driven approach to segment workers based on their work-related travel behaviour, including frequency of travel and both spatial and time of day intrapersonal variability. The analysis uses survey and seven day travel diary data for over 110,000 people collected over a 19 year period in England. Four groups of workers were identified: infrequent, spatially variable, temporally variable and regular travellers. These groups do not align closely with self-reported working arrangements such as self-employment or part time working. The group of regular travellers has decreased in size between 1998 and 2016 but remains the largest group, containing just under 60% of workers in 2016. Both the infrequent and spatially variable groups have grown over the same period. For a small but growing group of workers, a seven day diary is insufficient to understand their work-related transport needs as little or no work travel is recorded. These findings have implications for the design of public transport ticketing, the design of mobility as a service packages and the appraisal of congestion charging schemes.     

Disentangling the behavioural side of the first and last mile problem: the role of modality style and the built environment

The first and last mile (FLM) problem, namely the poor connection between trip origins or destination and public transport stations, is a significant obstacle to sustainable transportation as it is likely to encourage the use of cars for FLM travel, if not for the entire trip. This study examines the role of modality style and built environment in FLM mode choice behaviour, in order to identify the key features that might invoke a travel mode shift from cars to more sustainable travel options for both mandatory and discretionary trips. More specifically, this study draws on disaggregate data from the South East Queensland household travel survey and presents a latent class choice model to unravel modality style groups. Results reveal two distinct individual-level modality style groups: (1) driving and walking oriented; (2) multimodal travellers. Individuals in the second modality style group were found to be relatively inelastic to FLM travel time for mandatory trips, while individuals in the first group were largely unaffected by built environment characteristics and highly habitual in their mode choice behaviour for both mandatory and discretionary trips. Home residence environments with high road intersection density and public transport accessibility, and home residence environments with diverse land use mix, respectively encourage individuals within the second modality style to walk for mandatory trips, and discretionary trips. To this end, when place-based policies seek to change certain built environment features, individuals in the second modality style are more likely to shift their preference from cars to more sustainable modes. Finally, our findings have practical planning implications in targeting mode shift through highlighting the importance of considering the intersection of individual modality style in a given locale and mode choice behaviour. More specifically, our findings advocate for place-based policies that seek to target particular locales with the certain modality style deemed to be more predisposed to adopting a mode shift.     

Managing public transport in developing countries: Stakeholder perspectives in Dar es Salaam and Faisalabad

Most developing country governments face the dilemma of how to promote affordable public transport for the urban poor. In developing countries, the trend of turning to the private sector for the provision of public transport services has resulted in a large number of individual operators whose main aim is (not surprisingly) to maximise profits. The drive for profitability can be achieved by increasing efficiency and cutting bloated costs, but may also lead to unfavourable behaviour that can adversely affect passenger safety and comfort and could also damage the urban environment. The challenge is to find a way to regulate and control this multiplicity of small businesses in such a way as to retain the cost minimisation pressures of the profit-seeking private sector without sacrificing safety, health or quality of service.This paper presents a comparison of stakeholder attitudes to the regulation and control public transport in Dar es Salaam (Tanzania) and Faisalabad (Pakistan). The views of stakeholders were established as part of a wider DFID-sponsored study of ‘Partnerships to improve access and quality of urban public transport for the urban poor’ and were collected using content analysis, literature reviews, historical analysis, case studies, focus group discussions, forums and workshops. The stakeholders involved included users, particularly passengers from low-income households, providers and operators of services (drivers and conductors), and regulatory agencies. The example of the Faisalabad Urban Transport Society (FUTS), effectively a public–private partnership, is described to provide a useful model of regulation and control of private sector operators as well as for reconciling the interests of multiple stakeholders.     

The desired quality of integrated multimodal travel information in public transport: Customer needs for time and effort savings

Travel information is one of the factors that contribute to the quality of public transport. In particular, integrated multimodal travel information (IMTI) is expected to affect customers’ modal choice. The objective of this research is to identify customers’ desired quality of IMTI provision in public transport. Customers’ desired IMTI quality can vary throughout the pre-trip, wayside and on-board stages of a journey. The main determinants are time savings (travel and search time) and effort savings (physical, cognitive, and affective effort). In a sample of Dutch travellers with a substantial share of young persons, the pre-trip stage turns out to be the favourite stage to collect IMTI when planning multimodal travel; desired IMTI types in this stage are used to plan the part of the journey that is made by public transport. Wayside IMTI is most desired when it helps the traveller to catch the right vehicle en route. On-board travellers are most concerned about timely arrival at interchanges in order to catch connecting modes. In the whole travel process, travel time is the most important saving. Apart from that, pre-trip search time savings are also desired, while en route affective effort is more important than cognitive effort.     

Effective regulation for sustainable public transport in developing countries

This paper has two key objectives. Firstly, using the findings from case study research undertaken in Colombo (Sri Lanka), Faisalabad (Pakistan) and Dar es Salaam (Tanzania), the paper seeks to demonstrate the importance of an appropriate regulatory framework and effective mechanisms of enforcement for sustainable urban transport systems in developing countries. Secondly, the paper highlights the critical importance of communication and co-ordination between stakeholders (defined here as transport users, providers and regulators) if regulation is to be effective. The views of poor and disadvantaged passenger groups—women, children, the elderly and disabled—are used in the paper to illustrate the importance of transport systems to their livelihoods, such as work, education, health and social pursuits. The case studies suggest that in the context of the failure of both the fully regulated public transport sector and the completely deregulated sector self regulation is a potentially useful alternative. In practice, self regulation has been achieved in the case study locations through the formation of cooperatives or associations of stakeholders such as users and operators.In the conclusion, the paper makes two key points. Firstly, that regulation must be open, honest and effective, but not so detailed or ‘heavy’ that it incites the potential for corrupt practices.Secondly, communication and co-ordination between stakeholders is critical if any form of regulation is to be effective—owners', employees' and passengers' associations have a vital role in this regard, as do Transport Forums consisting of all stakeholders. The participation of stakeholders and real and effective consultation are more important in the case of self regulation of public transport service provision than in other regulatory regimes.     

Out of Prague: a week-long intermodal shift from air to rail transport after Iceland’s Eyjafjallajökull erupted in 2010

In April 2010, the eruption of Eyjafjallajökull considerably disrupted air travel across Europe. The grounding of air transport forced passengers to cancel journeys or find alternative means of transport. We analyse short-term intermodal shifts as a reaction to sudden changes in air transport availability. The question addressed is whether, and in what capacity, air passengers used railways when Prague International Airport was closed. To compare the degree of intermodal shift in Prague for particular European destinations during the closure, we calculated an InterModal Shift Index. We concluded that approximately 20% of passengers travelling to neighbouring countries and 6% of passengers travelling to more distant European destinations chose rail as an alternative. Following the airport closure, travellers were willing to choose rail transport as an alternative, but this willingness varies for different countries and areas.     

A narrative review of Asian female travellers: looking into the future through the past

Following the rise of tourism in Asia, a growing female travel market has been observed in the region. Nevertheless, limited research has considered the travel experience of Asian women. In response to the dearth of research on Asian female travellers, this study employs a narrative synthesis approach through a postcolonial feminist lens to review the extant literature on Asian female travellers, with the aim to contribute to a cultural understanding of the historical and contemporary travel practices of Asian women. Based on this review, it is evident that Asian women’s travel behaviour is influenced by cultural identities and gender stereotypes. However, existing literature has also demonstrated the agency of Asian women in resisting discriminatory gender practices in tourism, which is represented in the transformation of the identity of Asian female travellers. Accordingly, an agenda for future research is proposed and some implications for the industry are discussed. This study addresses the western-centric and androcentric criticisms in tourism field and provides an alternative reading of women’s travel behaviour from an Asian perspective. This study has contributed to the critical tourism scholarship in Asia and has built an important foundation for future research on Asian female travellers, an area that is not well investigated.     

The propensity of business travellers to use low cost airlines

The liberalisation of air transport regulations in the EU has led to the introduction of a number of new airlines serving short haul point to point routes (e.g. easyJet, Ryanair, Debonair, Virgin Express, Go and others). While some of these routes are clearly leisure oriented (e.g. Palma, Ibiza, Venice and Nice), anecdotal evidence suggests that a significant number of travellers are using these services for business related trips. A number of recent studies suggest that pressure is being brought to bear on business travellers to reduce travel expenditure (IATA, 1997. International Air Trasport Association, Press release, No. PS/13/9, 27 January 1997; Bender, A., Stephenson, F., 1998. Journal of Air Trasport Management 4 (2), 99–109; Mason, K.J., 1998. In: Selected Proceedings of the Eighth World Conference on Transport Research (forthcoming)). This paper details a stated preference (SP) survey of European business travellers to assess the propensity for business travellers to use short haul low cost airlines. The study assess the utility placed by travellers on price, airline reward schemes, flight frequency and in-flight comfort service attributes. Price is shown to be the most important purchase factor followed by in-flight comfort and then flight frequency. The study demonstrates the effect of company size on traveller's selection of these utilities.     

Smartphones,travel time-use,and attitudes to public transport services. Insights from an explorative study of urban dwellers in two Norwegian cities

The uptake of mobile media with internet connection has increased rapidly in almost every part of the world, and this has significantly changed how public transport passengers use their travel time. Studies have documented that use of mobile information and communication technologies (ICT) while traveling has the potential to enrich use of travel time and in some cases, strengthen positive attitudes towards public transport. The alternative hypothesis—that mobile communication technologies make travelers more critical and demanding, e.g., due to the risk of interference—has so far hardly been explored through empirical studies. Based on a web-based survey of travelers in two of the largest cities in Norway (Oslo and Trondheim), this paper investigates how use of smart devices are related to general attitudes toward public transportation services. A segmentation of travelers in three clusters based on their mobile use habits, shows that the most active group of mobile media users—a group of younger and middle-aged urban dwellers—were those who bore the most critical attitudes to the public transport services. In contrast, the groups that used their mobile phones rarely, or less actively, on their public transport trips were more satisfied. The findings suggests that a new generation of “equipped travelers” has developed expectations regarding their public transport journeys that service providers might have problems to fulfill in current times. Thus, there is a risk of the most active smartphone users developing negative attitudes to public transport if (or when) their experiences are not improved.     

Inter-regional and inter-temporal analysis of travel behaviour for Asian metropolitan cities: Case studies of Bangkok, Kuala Lumpur, Manila, and Nagoya

The unprecedented demand for travel experienced in Asia, in conjunction with the economic development of the1980s, has resulted in a number of detrimental effects on urban systems. Economic development has certainly intensified per capita income enhancing personal mobility. In Asia, private vehicle ownership and usage have continued to be recognised as an obligatory element of travel for many. Undoubtedly there is a direct relationship between vehicle ownership and public transport usage. Inter-regional and inter-temporal investigations of travel behaviour in Asian cities are therefore necessary to develop an understanding of the future transportation system including suitability and the role of public transport. Since travel data are scarce in Asian countries, inter-regional or inter-temporal travel behaviour investigations do not exist to date. Several travel demand models are developed using discrete choice modelling techniques and Bangkok, Kuala Lumpur, Manila, and Nagoya as case studies. Estimation results of the mode choice models are successfully incorporated to compare travel behaviour trends in selected cities in Asia. The developed models are tested for spatial and temporal transferability.     

Public transport trends in Australia during the COVID-19 pandemic: An investigation of the influence of bio-security concerns on trip behaviour

This paper draws on findings from an Australia-wide survey with data collected in three waves throughout 2020 to explore the impact of COVID-19 on public transport trends in metropolitan areas of Australia. Following consideration of the public transport sector response to the pandemic and the emerging literature context, we explore three principal questions: (i) How has weekly travel composition changed across the waves? (ii) How has level of concern with using public transport changed over the course of the pandemic given new bio-security concerns? and (iii) How has attitudes to risk been associated with the changes in PT use? A key finding is that concerns over bio-security issues around public transport are enduring, that concern about hygiene is significantly negatively related to public transport use and that those with higher concern about the hygiene of public transport also held higher concern about COVID-19 at work. Even as COVID-19 restrictions are eased, both concern about crowds and hygiene have a significant and negative correlation with public transport use. Concluding remarks are offered on what might need to happen for public transport patronage to start returning.     

The UK public transport industry and provision of multi-modal traveller information

In recent years significant developments in transport policy have taken place in the UK. Public transport is considered key to the policy objectives of achieving an integrated and sustainable transport system. Improvements to public transport operations alone will not necessarily persuade people to forego the use of their cars and make use of public transport modes. Intending travellers need to be informed of what is available. Substantial activity, promoted by Government, is now taking place in the UK concerning traveller information systems developments. However, such improvements and developments are taking place in a difficult environment. The UK has gone further than any other European country in transferring its public transport services into private management operating under market forces. This paper provides an outline of the current form of the public transport industry (with a focus on bus and rail services) looking at the complex responsibilities and relationships which this entails. It then addresses the main national initiatives for integrated traveller information provision before setting out the issues facing decision makers and service providers in the light of public needs and consumer understanding.     

EU network carriers,low cost carriers and consumer behaviour: A Delphi study of future trends

This paper uses a Delphi panel of 26 air transport experts to forecast the structure of air transport in the EU in 2015 in respect of network carriers, low cost airlines and passenger behaviour. Secondary research was used to construct a number of scenarios about the future structure and strategy of EU network and low cost airlines and also traveller behaviour. Consensus of opinions was sought amongst the panel in a two-round process. The consensus opinion of the Delphi experts was that; network carrier consolidation will reduce EU players to less than five, there will be only two or three large low cost carriers, Business Class products will disappear on short hauls, and leisure travellers will take an increasing number of multiple short-duration holidays.     

The growth of Arabian airlines from a German perspective – A study of the impacts of new air services to Asia

Airlines from Bahrain, Kuwait, Qatar, the United Arab Emirates and Oman have gained significant market shares in international air transport. Traditionally travellers have chosen hubs like Amsterdam, Frankfurt, London or Paris as transfer points for trips to Asia. With the inauguration of non-stop services to places like Abu Dhabi, Doha or Dubai, new choices for air travellers have emerged. We analyse data derived from German air transport statistics on the effects of passenger flows between the airports of Düsseldorf and Hamburg to Asian destinations. They suggest that services introduced by Emirates stimulated passenger demand for Asian destinations, while incumbent hubs do not lose transfer passengers. Regarding travel times and connection quality of routings between secondary airports in Germany and Asian destinations, comparing routings of Emirates Airlines and Lufthansa suggests that due to geographic and scheduling constraints, services via Arabia do not constitute a perfect substitute for time-sensitive passengers.