A Board's Journey into Complexity Science: Lessons from (and for) Staff and Board Members

Complexity science has been used as a lens to interpret organizations (Goldstein 1994; Morgan 1993, 1997; Stacey 1992, 1996a; Wheatley 1992; Wheatley and Kellner-Rogers 1996; Zimmerman 1993a, 1993b). These interpretations have shone a light on aspects of organizations that were idiosyncratic or at least difficult to reconcile with dominant organizational theories. In this paper, we go beyond interpreting results through a complexity lens to demonstrating how board members and staff of an organization deliberately applied insights from complexity science to improve their work. Using an action learning approach, we worked with the board and staff for a year. One of the lessons from this journey was the need to differentiate between "fake" complexity and real complexity. Using "fake" complexity, simple issues were complexified and complex issues were avoided. Another key lesson was the role of relationships for complex issues. This paper presents a "STAR" relationship model to help organizations discern the generative potential of current and future relationships. Each point, or letter, of the STAR represents one dimension of a potentially generative relationship. Through the action research process, both the researchers and the members of the organization extended our understanding of how complexity science can enhance the capacity to evolve in a rapidly changing environment.     

Reading the room: Leveraging popular business books to enhance organizational performance

Managers need to think creatively about ways to improve organizational performance. We explore one such tool. Popular business books that offer unique takes on important topics can serve as an effective tool to engage workers and lead them to new understandings. In particular, we discuss the key insights for organizations offered by ten classic and popular bestselling business books. Each one offers enduring lessons of value for employees interested in helping their organizations become more successful.     

Virtual organizations: Computer conferencing and organizational design

Computer conferencing systems link groups of users who “meet”; in the virtual space of a computer and interact around a common purpose or topic. These electronically constituted and mediated groups can mirror, cross‐cut, or hive off from existing organizational structures. This article reports a study of organizational structuring processes that accompany the introduction of a computer conferencing system in six industrial organizations. The relationships among technological capabilities and constraints, existing organization structures, managerial intent, and the unanticipated consequences of implementation for structural change are discussed. Employing the same software system in each case, organizational outcomes are radically different.

Earlier analysts have focused on a contingency model of the organization‐to‐technology relationship. Computer conferencing systems, however, confound the distinction between technical and organizational systems; they exist in an overlapping border domain between their two parent systems. This article explores the character of this overlapping domain and proposes the terms “virtual group”; and “virtual organization”; to evoke the special status of groups created through computer conferencing. Virtual organizations are semiotic entities in Weick's [1] sense of equivoque and their essentially ambiguous, interpretable character is important in shaping organizational outcomes. Virtual groups become part of the ongoing process of structuration [2], while also providing a new tool for organizational design.     

The application of leader character to building cultures of equity,diversity, and inclusion

Many organizations in the public, private, and nonprofit sectors have begun to take action to address the systemic racism entrenched in their processes, systems, and structures. This has included commitments to elevate initiatives for equity, diversity, and inclusion. Data indicate that such good-faith efforts are often not as successful as leaders and organizations had envisioned. Our assertion is that if we really want to address systemic racism in organizations, we must first attend to the people who work there. This is because their individual and collective character, revealed through behavior, drives and determines organizational processes, systems, structures, and culture. The purpose of this article is to connect character to the creation and sustainment of organizational cultures of equity, diversity, and inclusion with a specific focus on anti-Black racism. Character is not a subjective, amorphous entity but manifests as a set of observable behaviors. We explain that character equips people with consciousness and the conduct to embrace and cultivate equity, diversity, and inclusion in their organizations and in their lives. We provide concrete examples of the dimensions of character in action using brief illustrations.     

中外农村合作金融组织比较研究

建国以来,我国农村金融组织经历了曲折复杂的发展过程,目前仍在深化改革之中。与发达国家、特别是与德国相比,我国农村金融组织无论是在发展模式、组织体系、监管框架、兼业状况、制度建设以及政府扶持政策等方面,都应该全面加以调整。尤其要强化合作金融的法制化和规范化建设;要通过强化制度建设保证对农村金融组织的政策扶持;金融组织自身要立足三农、明晰产权关系、完善治理结构,因地制宜、发展多样性的合作金融模式,构建自下而上、自成体系的合作金融组织体系;要完善监管体系和建立行业自律协会组织,从而促进农村经济的发展。     

‘The Ethics of Managerial Subjectivity’

This paper examines ethics in organizations in relation to the subjectivity of managers. Drawing on the work of Michel Foucault we seek to theorize ethics in terms of the meaning of being a manager who is an active ethical subject. Such a manager is so in relation to the organizational structures and norms that govern the conduct of ethics. Our approach locates ethics in the relation between individual morality and organizationally prescribed principles assumed to guide personal action. In this way we see ethics as a practice that is powerfully intertwined in an individual’s freedom to make choices about what to do and who to be, and the organizational context in which those choices are situated, framed and governed.     

How host organizations prepare for and learn from expatriate assignments

This article reveals what goes on inside host organizations prior to and during expatriate assignments. On the basis of analyzing organizational documents and conducting 43 interviews with host country nationals (HCNs) and expatriates in 30 Vietnamese organizations that host external foreign assignments, we provide a detailed account of HCNs' experiences and unearth sophisticated preparation and management activities designed to maximize these organizations' learning. We depict what we call “a host organization lifecycle” and extract five lessons: (a) host organizations prepare carefully in advance to learn as much as possible from expatriates; (b) HCNs experience quite dramatic adjustments and burdens during expatriates' placements; (c) mutual trust between expatriates and HCNs is a prerequisite for HCNs' learning; (d) most of HCNs' learning occurs informally via interactions with expatriates or observing how they work; (e) host organization managers actively manage HCN–expatriate relationships. Our findings outline a “wish list” of practices that expatriate‐using organizations could consider deploying for expatriate assignments that focus on the benefit of the host organization' development.     

The metrics of knowledge: Mechanisms for preserving the value of managerial knowledge

In recent years there has been a dramatic increase in the scholarly study, and actual implementation in work organizations, of knowledge systems. While much of this effort has been directed toward making these systems more efficient, a gap has developed between the need to preserve and safeguard managerial knowledge, and the continued hemorrhaging of the same from the pool of organizational knowledge. This article describes that gap and suggests a set of mechanisms (socialization, tutoring, mentoring, and continuous reporting) which may be used to reduce the loss of critical knowledge. Because knowledge is fundamentally a cognitive phenomenon, these mechanisms emphasize the sharing of knowledge by experienced, with less experienced, managers. This article also recommends that these largely informal mechanisms be absorbed by the organization to become an integral component of the formal modes of knowledge management, in particular the institutional knowledge system.     

Ethical Leadership in Modern Employment Relationships: Lessons from St. Benedict

Business ethics and leadership play an increasingly important role for contemporary organizations as employers and employees search for new ways to cope with ongoing changes in organizational environments. Research attention to date has focused upon how to improve process and structural configurations, while there has been scant attention devoted to an examination of the ethical and leadership perspective. This article breaks new ground by exploring the applicability of the Rule of St. Benedict (RSB) to modern employment relationships. A significant proportion of the RSB is directly relevant for today’s leaders, as it contains crucial lessons dealing with leadership issues such as ethics, cultivating a consultative climate, encouraging the virtues of humility, obedience (“servant” leadership), justice, discretion, prudence, discernment, and personnel-related issues such as discipline and termination.     

Individual Responsibility within Organizational Contexts

Actions within organizational contexts should be understood differently as compared with actions performed outside of such contexts. This is the case due to the agentic shift, as discussed by social psychologist Stanley Milgram, and the role that systemic factors play in shaping the available alternatives from which individuals acting within institutions choose. The analysis stemming from Milgram’s experiments suggests not simply that individuals temporarily abdicate their moral agency on occasion, but that there is an erosion of agency within organizations. The point about the erosion of agency is deepened in the discussion of a case study which illustrates the difficulty of identifying even the bare “ownership” of actions within organizations. While this is the case, explicating these reasons suggests that both individual actors and firms can bear ethical responsibility within organizational contexts. As part of the effort to present the whole picture, business ethics courses should introduce students to the relevant insights from social psychology and human factors research.     

A Strategic Social Action Framework: Theorizing and analyzing the alignment of social media affordances and organizational social action

Social media is a relatively new and dynamic field dealing with the development and use of social media technologies by individuals and more recently by organizations. Although several frameworks and models have been proposed for studying social media, most provide only limited insights into the complex social activities that are supported by the strategic usage of social media in organizational settings. In this article, we take up this challenge and introduce a Strategic Social Action Framework for analyzing social media technologies and their strategic usage in and by organizations. This framework is based on Habermas’ theory of social action and the idea that social media platforms serve as sets of rules and resources that mediate strategic organizational (inter-)actions involving these platforms. We demonstrate the value of the framework by theoretically delineating the appropriateness of the framework to specific social media tools, as well as by empirically analyzing the strategic use of two publicly available social media platforms—Facebook and Twitter—by three large airlines—Delta, KLM Royal Dutch Airlines, and JetBlue. Our findings reveal that when implementing social media in organizational contexts, developers and managers should critically evaluate (a) the need for supporting a rich variety of action types, (b) the possible role of social media support in the specific action situation, and (c) the strategic alignment of social media affordances and specific social action categories. Finally, we discuss theoretical and practical implications as well as directions for future research.     

No Vehicle Means No Aid—A Paradigm Change for the Humanitarian Logistics Business Model

The growing interest in humanitarian logistics is witnessed by an increasing focus of researchers and practitioners on that topic. Transportation in particular is emphasized as key to disaster relief. Despite its relevance, it suffers from a number of drawbacks, creating inefficiencies and limited effectiveness of aid. This article describes a paradigm change for fleet management in humanitarian organizations based on access‐based consumption. It further evaluates a case study among small‐scale producers in rural India, showing their acceptance for sharing vehicles. The newly created business opportunities will increase income and contribute to poverty alleviation. Taking part in the proposed vehicle‐sharing system can release them from ownership responsibilities and increase vehicle utilization, as well as improve vehicle availability, increasing the speed of aid from the perspective of humanitarian organizations. This article highlights the applicability of business models relying on the idea of access‐based consumption to not‐yet‐considered research fields, especially the transfer to rural areas of developing countries. © 2015 Wiley Periodicals, Inc.     

Organizational climate for innovation and creativity – a study in Swedish retail organizations

ABSTRACT

Innovation in retailing is under-investigated in academia and yet a highly relevant concern given the current changes in the retail landscape. Although retailing is often characterized by a dynamic and highly competitive environment, retail organizations are not often considered as ‘innovative,’ at least when compared with manufacturing industries, or when using existing innovation frameworks in academic literature. There are many aspects of innovation discussed in literature and a need to consider different ways of looking into retail’s innovativeness. Among them, the importance of organizational climate on influencing creativity and innovation may help explain how to enable innovation in service organizations, such as retailers. The purpose of this study is to evaluate the climate for innovation and creativity and examine how retail organizations perceive it. We applied a mixed-methods approach using an established organizational climate survey and semi-structured, one-on-one interviews regarding the innovation climate and other aspects of innovation management in the companies. The study shows that despite retail organizations still struggling to incorporate innovation on a strategic level and move beyond incremental developments in their operations, retailers score positively on being innovative regarding certain dimensions of the organizational climate survey. This indicates that retailers (especially conventional ones) could benefit from challenging current practices and moving towards becoming more active and strategic innovators since their organizational climate to a certain extent allows for it. Respondents within the organizations also express a need for better innovation support, whether it is through established structures and processes or an improvement in the current conditions of the organizational climate. How retailers could enable themselves to become more active innovators – based on what we know that retailers look more towards entrepreneurship and continuous development as a driving force rather than formalized innovation practices per se – is a potential avenue for further research.     

Labor process control in modern organizations: Subtle effects of structure

Labor process control in today's work organizations is more subtle and sophisticated than in previous eras. Mechanisms such as personnel selection, training and socialization, organizational technology, organizational architecture, organizational structure, and organizational ideology and languages produce strong compliance pressures, often without appearing part of an intricate control network. Studies of organizational control intellectually grounded in systems theory have focused on processes designed to correct the occasional “deviant” action, leaving unfocused mechanisms which tend to ensure routinely compliant behavior. This article identifies subtle controlling influences resulting from the structuring of organizations. Three major dimensions of organizational structure—specialization, hierarchy of authority, and formalization—are analyzed to determine their effects on patterns of employee compliance. Although modern organizational control processes such as structural design subtly produce powerful compliance pressures on employees, conflict in organizations between capital and labor is not suppressed. Workplace struggles are an inevitable aspect of modern organization and emerge even within the confines of sophisticated controls.     

A strategic approach to workforce analytics: Integrating science and agility

Workforce analytics is a major emerging trend in human resource management. Yet, despite the enthusiasm, there exists a misunderstanding of how organizations can successfully use workforce analytics to achieve important organizational outcomes. This article proposes ways to overcome this execution dilemma and achieve organizational success with workforce analytics through the integration of agile development with scientific research. We use a number of company examples to outline five key parts of an agile workforce analytics process: (1) prioritizing issues, (2) integrating deductive and inductive approaches, (3) preparing and validating data, (4) applying multiple methods in concert to support decisions, and (5) transforming insight into action to improve business outcomes.     

Reference points for measuring social performance: Case study of a social business venture

We present a longitudinal qualitative case study to elaborate on how a social venture forms reference points for social performance. Although organizations increasingly use various social performance targets to direct their operations, the scholarly knowledge on social performance reference points remains limited. We make use of the prior accounting literature and draw on the idea of compromising accounts to discuss how provisional and performative metrics can have a significant role in how organizations develop new ways to evaluate their social performance. Given that the social performance reference point criteria are ambiguous and the corresponding referents malleable, performative accounts are helpful as they can intervene in the organizational life by making particular things visible, providing space for interpretations, and facilitating discussion, thus creating temporary settlements and enabling opportunities for productive compromises between different organizational groups and evaluative principles. The recursive feedback loops between reference point referents, criteria and accounting artefacts help the organization to make sense of its own social performance and interpret the associated performance feedback, and thereby provide ground for organizational decisions on further action. Moreover, we discuss how imperfect accounts can be useful for social businesses in their pursuit of developing their activities and achieving social impact.     

Developing effective intercultural relationships: The importance of communication strategies

As global competition intensifies, it is becoming necessary for organizations to establish strong intercultural relationships with a culturally diverse set of employees, interorganizational partners as well as customers. In order to manage these relationships effectively, organizations need a means to understand and improve global intercultural communications. The complexity of intercultural communications requires management to understand the nature of domains of global relationships and the level of complexity when attempting to communicate with multiple partners having unique national and organizational cultures. In this article, a decision process for developing effective intercultural communication strategies is developed, illustrating the steps necessary for managing a myriad of intercultural relationships. © 2002 Wiley Periodicals, Inc.     

Toward a model of governance and legality in transforming economies: Empirical evidence from China

This article develops and empirically examines a model of governance and legality of organizations in countries under significant system transformation. While previous research has focused on issues of governance structures, this study suggests that organizational legality is equally important. An analysis of survey data from 127 Chinese managers demonstrates that governance and legality are distinct dimensions. We suggest that an application of this empirically corroborated model to other transformational economies may reveal different configurations of the organizational field, mirror contrasting reform strategies, and indicate the possibility for alternative routes of organizational transformation. © 2005 Wiley Periodicals, Inc.