基于信息空间的组织学习与知识转化

本文针对野中郁次郎提出的SECI知识创造模型的不足,借鉴博依索特的信息空间的概念构建了一个基于信息空间的组织学习模型。通过研究组织学习过程中知识的创造与转化,得出了知识在个人和组织内部以及个人、组织与社会之间的转移规律,从而有效弥补了SECI模型的缺陷,深化了对组织中知识创造的认识。     

The State of Research on Information Systems Success

Measuring information systems (IS) success is of great interest to both researchers and practitioners. This article examines multidimensional approaches to measuring IS success and explores the current state of IS success research through a literature review and by classifying articles published between 2003 and 2007. Based on a total of 41 academic journal and conference publications, the relevant research carried out is identified, while the research results are categorized, consolidated, and discussed. The results show that the dominant empirical research analyzes the individual impact of a certain type of information system by ascertaining users’ evaluation of it by means of surveys and then applying structural equation modeling. The DeLone and McLean information systems success model is the main theoretical basis of the reviewed empirical studies. This article provides researchers with a comprehensive review and structuring of IS success research. Furthermore, opportunities for additional development are identified and future research directions suggested.     

营销沟通中信息源可信度研究

<正>在中国市场经济不断发展的今天,自由竞争给企业带来了更多的发展机会和更大的发展空间,也给消费者带来了更充裕的物质生活和更丰富的精神食粮。但同时也带来了其他的问题。如今的消费者不用再担心买不到自己所需要的产品甚至是自己所能想像到的产品,问题的关键是怎样能买到称心如意的产品。     

Effects of Organizational Learning and Information-Processing Behaviors on New Product Success

Individual learning constructs were formulated in an organizational learning context and empirically tested for relationships with new product success. Two constructs, information recording-retrieving and information reviewing, were found to be positively related to new product success. The relevance of these constructs to organizational learning theory are discussed, along with the implication that managers should carefully record and review past information to improve future new product success rates.     

雇佣保障对组织公民行为的影响——员工对企业信任的中介作用

文章通过针对我国生产制造型企业员工的问卷调查采集相关数据,利用相关分析和层级回归分析,研究雇佣保障对员工组织公民行为的影响机制,尤其是研究员工对企业的信任在其中的中介作用。实证结果表明,雇佣保障与员工的组织公民行为显著正相关,员工对企业的信任在雇佣保障影响员工组织公民行为的过程中起完全中介作用。     

Customer Experience Management in Retailing: Understanding the Buying Process

Retailers recognize that greater understanding of customers can enhance customer satisfaction and retail performance. This article seeks to enrich this understanding by providing an overview of existing consumer behavior literature and suggesting that specific elements of consumer behavior—goals, schema, information processing, memory, involvement, attitudes, affective processing, atmospherics, and consumer attributions and choices—play important roles during various stages of the consumer decision process. The authors suggest ways in which retailers can leverage this understanding of consumer behavior. Each of these conceptual areas also offers avenues for further research.     

The Role of Ethics and Social Responsibility in Organizational Success: A Spanish Perspective

Ethics has assumed a dominant position in the current economic debate, and this study focuses on ethics as a legitimate underpinning to good business decision making. Using a self-response survey of marketing managers in Spain, the current theory on ethical decision making is extended. Results support the mediating influence of the PRESOR construct (an individual’s perception of the importance of ethics and social responsibility for the effectiveness of the organization) on relativistic and idealistic moral thinking when one is considering the moral intensity of a situation. In addition, the study found support for the relationship between relativism (negative), idealism (positive), corporate ethical values, and job satisfaction, thereby providing additional support for the prior theory. Finally, a thorough review of the extant literature and suggestions for future ethics research in the marketing field are included.     

市场情报源沟通及流行状态研究

市场情报源的沟通与消费是一种时尚需求,是企业市场价值链的重要环节。政治、经济及文化等相关领域的信息载体能反映情报源市场需求流行的变化。市场情报源的汲取沟通和消费流行扩散及对承载体使用方法与传播技术等方面的探索与研究,是企业与时俱进地走向市场前沿的特定课题。     

Organizational Diffusion of Information Technology

Information cxchange within U.S. and Japanese firms is explored. Usage of traditional communication forms (verbal, doc- uments, conferences), FAX, and computer based information technol- ogies (computers, electronic ordering systems, local area networks, point-of-sale systems, and value added networks) are examined. While U.S. firms are found to adopt computer based technologies more aggressively, Japanese firms utilize FAX transmission more. To explain pattern differences, two cultural theories are contrasted. E.T. Hall's communication context theory is more consistent with the findings than Geert Hofstede's work-related values dimensions.     

The Impact of Online and Offline Information Sources on Automobile Choice Behavior

The Internet has significantly impacted the information search behavior of consumers. Many consumers regularly consult Internet sources for information on product categories, brands, manufacturers, and retailers, particularly when making a purchase decision about major durable goods. Automobiles are one example of such goods. The Internet has become a major source for information on automobile brands, attributes, and dealers. While much research has been done on the impact of the Internet on automobile information search behavior and search costs, there is limited work on the relationship between Internet use and the ultimate automobile choice. This type of relationship may have interesting managerial implications for both manufacturers of automobiles and firms that provide information on automobiles. This paper attempts to address this gap. It examines whether Internet use is associated with different choice patterns for automobiles. Using discrete choice analysis on automobile choice data, we explore whether there will be differences in the salience of specific information types for online versus offline consumers. We find that Internet users rely more on ratings while non-Internet users rely more on recommendations when making automobile choices. Our findings have several useful managerial implications for information provision, both online and offline.     

Identifying Ethical Problems Confronting Small Retail Buyers During the Merchandise Buying Process

This research was designed to develop an inventory of vendor-related problems experienced by buyers for small retail apparel stores during the merchandise buying process, determine how frequently each difficulty occurs, and identify the experiences perceived to be unethical. Among the 22 vendor-related difficulties examined minimum order requirements, 6 month advance purchase, incomplete orders, late shipments, and shipping overcharges were identified most frequently. Analysis of results suggested that one factor, misleading vendor practices, and eight background variables (annual sales, price line, full- and part-time employees, retail and buying experience, and shopping large or small markets) were associated with unethical experiences. Ethically troublesome experiences mentioned most frequently were padded orders, selling competitor same merchandise, withholding return authorization and credit, shipping overcharges, and dealing with vendor's factor.     

The Effect of the Organizational Context on SME's Entrepreneurship: Some Spanish Evidence

The research reported in this article examines the influence of the organizational context of firm on their entrepreneurship. Specifically, this study examines how the organizational context variables of age, size, resources and competitive strategy affect entrepreneurship and in particular, innovation, proactiveness and risk-taking. Results from a sample of 233 firms showed, as hypothesized, the significant influence of resources and competitive strategy on entrepreneurship. However, size and age were not significant.     

类亲情交换关系对组织承诺的影响研究

在企业管理中,员工和公司之间的关系主要有经济交换和社会交换,本文中引入类亲情交换。主要探讨了类亲情交换关系对组织承诺的影响,采用调查问卷的形式进行数据搜集,采用SPSS软件进行描述性统计分析和回归分析。研究结果表明类亲情交换关系对感情承诺、规范承诺有正向影响作用,对经济承诺有负向影响作用。     

Buying Groceries in Brick and Click Stores: Category Allocation Decisions and the Moderating Effect of Online Buying Experience

The large majority of online grocery shoppers are multichannel shoppers who keep visiting offline grocery stores to combine convenience advantages of online shopping with self-service advantages of offline stores. An important retail management question, therefore, is how these consumers divide grocery purchases across the retailer's online and offline channel. We provide a comprehensive analysis of the impact of category characteristics on the allocation pattern of multichannel grocery shoppers and find that category allocation decisions are affected not only by marketing mix differences between the online and offline channel, but also by intrinsic category characteristics like perceived purchase risk and shopping convenience. In addition, we examine the effect of online buying experience. In line with expectations, we find that it can affect allocation patterns in different ways: (i) it attenuates the perceived risk of buying sensory categories online, thereby reducing differences in online category share, (ii) it reinforces marketing mix (assortment) effects, thereby making online category share differences more pronounced, and (iii) it has no effect for factors such as promotions that are easy to evaluate without experience, thereby leaving the online category share stable. In addition to different experience effects across allocation factors, we also observe variations in experience effects across consumer segments.     

买方便面的故事

“你必须随时站在不同的观点看事情。”这是希区考克对导演工作的一个形容。 因为导演的任务，是在荧幕上重建真实。他说：“戏剧就是人生，只不过把无聊的，不相关的全部拿掉了。剩下来的是什幺？剩下的才是观众真正在乎的。”     

Assessing Organizational Adoption of Information Systems Outsourcing

The information systems outsourcing (ISO) field continues to grow, as organizations consistently seek improvements in IT activities. The global scope of outsourcing participation and growth leads to gaps of knowledge related to the contextual factors that influence ISO adoption. Using the technology-organization-environment (TOE) framework, this study identifies and contextualizes the determinants of ISO adoption. Data collected from 261 firms suggest that relative advantage, firm size, top management support, and competitive pressure are the main determinants of ISO. This study highlights the importance of assessing ISO using the TOE theoretical lens, and offers replication of prior results, the lack of which is a growing concern in social science research.     

变革前消极非正式信息对员工的影响机制研究

组织变革前会有相关的非正式信息,这些信息影响员工对变革的认识。文章探索变革前消极非正式信息量对员工变革抵制意愿的影响,以及员工变革抵制意愿随时间推移的变化,信息频率与尽责性对员工变革抵制意愿变化的调节作用。基于159位员工调查数据的多层次线性增长模型分析表明：消极非正式信息量显著增加员工的变革抵制意愿,但这种抵制意愿随时间推移而显著衰减;消极非正式信息频率与尽责性对员工变革抵制意愿随时间衰减有三维调节作用：在低信息频率下,低尽责性员工的变革抵制意愿随时间衰减更快。研究结果对组织变革有一定理论和实践意义。     

The Relevance of the Fishbein Model to Insurance Buying

Consumer decision making is a much-researched area. This cannot be said of the more specific area of the insurance purchaser. This study explores the validity to insurance of Fishbein's ‘Theory of Reasoned Action’ model and examines the responses obtained in the elicitation stage, the first stage in the model's two-stage process. The authors consider some of the implications arising from the salient and normative beliefs extracted.     

The Effect of Organizational Culture and Ethical Orientation on Accountants' Ethical Judgments

This paper examines the relationship between organizational ethical culture in two large international CPA firms, auditors' personal values and the ethical orientation that those values dictate, and judgments in ethical dilemmas typical of those that accountants face. Using an experimental task consisting of multiple judgments designed to vary in "moral intensity" (Jones, 1991), and unique as well as tried-and-true approaches to variable measurements, this study examined the judgments of more than three hundred participants in our study. ANCOVA and path analysis results indicate that: (1) Ethical judgments in situations of high moral intensity are affected by personal values and by environmental variables, such as the professional code of conduct (direct and indirect effects) and previous ethics instruction (direct effect only). (2) Corporate ethical culture, and a relatively strong firm rules-orientation, affect auditors' idealism but not relativism, and therefore indirectly affect ethical judgments. Jones' (1991) moral intensity argument is supported: differences in the characteristics of specific judgment tasks apparently result in different decision processes.