How New Consumers’ Consumption Patterns Caused Changes in Food Distribution Channels in Croatia

In general, channels of meat distribution in Croatia include (a) direct sale in open market area; (b) local stand-alone butcher shops that co-operate with some farms offering their meat there; (c) chains of butcher shops; (d) supermarkets and hypermarkets; (e) the channel of Horeca (hotels, restaurants, snack bars). The whole Croatian meat market has 300,000 tons estimated value, but it has met with changing trends in consumption because consumers have less time for home-prepared meals. Moreover, consumers prefer one-stop shopping and large-scale retailers due to their variety of merchandise offered. The main goal of the article is to find whether new consumption patterns affect the way of butchering and the choice of distribution channels in the case of the Croatian meat market. Therefore, the qualitative research among consumers and meat distributors in three Croatian regions was conducted. The research reveals consumers’ meat outlet preferences.     

浅谈零售企业在消费结构升级中的商机

十八大提出居民收入倍增目标,预示居民的消费意愿、消费预期和消费能力提升,并将带动消费结构的升级,居民消费将趋向发展型和享受型。在消费结构升级环境下,在百货店、大型超市、便利店、专业店、专卖店、购物中心、折扣店等多种零售业态并存的激烈竞争中,零售企业应抓住消费结构升级中的商机,根据市场状态调整经营方向,改革经营模式,培育和营造良好的消费环境,满足消费者需求,以争取更多的市场份额。     

Impact of hypermarkets on consumption and distribution in rural areas: case study of Ubon Ratchathani in northeastern Thailand

Hypermarkets in East Asian countries have reached a turning point in their life cycle, where local expansion has become essential for further development. Unfortunately, existing studies on retail internationalisation have paid little attention to rural development. To address this gap, this study evaluates the impacts of hypermarkets on local consumption and distribution in Ubon Ratchathani, a regional city in northeast of Thailand. Results of the study showed that hypermarkets have succeeded in converting high-income level consumers in Ubon into customers. However, because Ubon does not have a sizeable middle-class population, hypermarkets have reached out to tourists and the local low-income groups. Second, although hypermarkets are direct and strong competitors to small domestic retailers, the domestic retailers in Ubon managed to survive better than expected. This could be due to the fact that hypermarkets are largely inaccessible to the poor, despite their low price policies, comfortable store layout and engaging entertainment options. Third, hypermarkets have not greatly influenced the distribution of agricultural products in Ubon. They continue to depend on traditional middlemen, who also act as educators to farmers and collect farming products efficiently. The findings of this study suggest that if hypermarkets want to expand further in rural areas, they need to attract new customers and introduce changes in the existing distribution network to capture the traditional advantage enjoyed by local domestic retailers, especially with regard to agricultural produce.     

Effects of neighbourhood characteristics on store performance supermarkets versus hypermarkets

We investigate the impact of neighbourhood characteristics on the relative attractiveness of product categories within a store, with special attention for the differences between hypermarkets and supermarkets. We consider two questions. Firstly, is the impact of neighbourhood-specific factors on attractiveness of product categories smaller for hypermarkets than for supermarkets? Secondly, is there a difference in relative attractiveness of product categories between supermarkets and hypermarkets and to what extent is this difference dependent on kind of neighbourhood? For the impact of store and trading area characteristics on category and store performance, we use a framework that was originally presented in Campo et al. (J. Int. Res. Market 17 (2000) 225). Empirical application to national stores of a European retail chain confirms the differential impact of neighbourhood characteristics on supermarkets and hypermarkets. The research proves that geomarketing analysis can be useful for developing micromarketing strategies.     

Compromise and attraction effects in food choice

Food choices are being implicated as a key driver in the rising rates of obesity, as well as associated with other health problems that impact both individuals and society as a whole (Cawley and Meyerhoefer). Calorie listings, whether provided on menus or packaged goods, increase consumer's awareness of the calories in potential food choices and, as a result, make consumers more likely to evaluate a product relative to others in the choice set based on this attribute (e.g. choosing a higher or lower calorie option). In this research, we explore whether the provision of calorie information, when presented in the context of other food options, will result in (1) compromise effects, whereby individuals select intermediate (or middle) options in a choice set, and (2) attraction effects, whereby individuals gravitate towards items that are similar to others but also dominate these items in the choice set. In two experimental studies we find evidence for the compromise effect and the attraction effect. These findings extend work demonstrating that the context in which food decisions occur can impact choice, and builds on existing knowledge regarding the consequences of providing calorie information for food items. Although most work has shown that making calories salient has a beneficial impact on the accuracy of consumer calorie estimates and food choice, in this work we show that the compromise and attraction effects – two well‐established findings in decision‐making literature – can actually shift consumers to either higher or lower calorie options. This carries important implications for consumers making choices in information‐rich choice environments.     

Does retail type matter? Consumer responses to channel integration in omni-channel retailing

A critical issue faced by marketing practitioners today is orchestrating strategies that provide a smooth consumer experience in an omni-channel environment. The extant literature offers limited guidance on managing the consumer journey in an omni-channel environment across different retail types. Using the S–O-R framework as its basis, this study generates novel insights by examining how different types of retailers influence consumer perceptions of channel integration (CPCI) as well as consumer empowerment, trust, satisfaction, and patronage intention. Data from 736 consumers was collected using purposive sampling to target those who interact with retailers from high-end specialty stores, department stores, and hypermarkets. The data was then analysed using partial least squares structural equation modelling (PLS-SEM). We find that consumers from high-end specialty stores, hypermarkets, and department stores have different perceptions when patronising the omni-channel retail business. The implications of the study are discussed and suggestions for future research are presented.     

购物效用影响消费者对超市选择的实证研究

不同形态的超市,如大卖场、中型超市、便利店给消费者提供的购物效用具有较大的差别,超市消费者的购物效用影响其择店决策,而不同群体的消费者之间也具有显著的需求差别,超市可以据此制定竞争策略。     

The Cake Looks Yummy on the Shelf up There: The Interactive Effect of Retail Shelf Position and Consumers’ Personal Sense of Power on Indulgent Choice

This paper advances our understanding of consumer responses to retail product displays by examining the interplay between the vertical shelf position of choice options and consumers’ personal sense of power in determining their preference for indulgent options. Six experiments show that when consumers choose from assortments placed on a low shelf position, requiring them to lower their heads, those higher (vs. lower) in personal power are more likely to choose an indulgent option over its prudent counterpart. In contrast, when choosing from assortments placed on a high shelf position, requiring consumers to raise their heads, those lower (vs. higher) in personal power are more likely to choose an indulgent option. This effect hinges on a mismatch (vs. match) between consumers’ personal sense of power and that triggered by the products’ retail shelf position, increasing affective discomfort and guiding consumers, thus, towards indulgent choices.     

Fundamental patterns of in-store shopper behavior

This research confirms empirical patterns about in-store behaviors based on a large number of shops and store visits, specifically 654,000 transactions in 40 supermarkets, hypermarkets, convenience and specialty stores in the USA, UK, China, and Australia. Integrating new data with past findings highlights that: (i) many shopping trips are short; (ii) shoppers typically only cover a small proportion of the store on any trip, and (iii) the heterogeneity of key behavioral measures (store coverage, number of items bought, and trip length) is generalizable across countries, most store formats, and store size. These patterns can help retailers and manufacturers benchmark and predict behavior and provide a base for further theoretical developments.     

Large format retailers: a French tradition despite reactions

French retailers have initiated large format stores: department stores in the middle of the 19th century and their variety stores; hypermarkets more than a century later. These large format retail stores induced reactions from the French government on several occasions. These reactions consisted in controlling new locations through specific committees. The impact of these reactions did not greatly affect the evolution of large format retail stores like hypermarkets. Regulations hurt variety stores more strongly when they were in competition with hypermarkets, because they were already declining. Otherwise, the hypermarket retail life cycle has not been affected despite some delays. Recent problems could mean the end of development and possibly of maturity stages for these large format retail stores.     

Who buys from farmers’ markets and farm shops: The case of Germany

In this article, we analyze the influence of sociodemographic factors and consumer attitudes toward direct marketing products and sources (outlets) on the frequency of buying food from farmers’ markets and farm shops. By conducting an intercept survey with pedestrians in 2011 and 2012, we interviewed a total of n = 550 consumers. The target regions of the study were the Eastern German federal states. The study uses two ordered logit regression models to investigate consumers’ shopping behaviour at farmers’ markets and farm shops separately. We find that different factors significantly influence consumers’ buying behaviour at the two direct marketing outlets. Specifically, both a more favorable view toward the freshness of directly marketed foods and the intention to support local producers are positively related to consumers’ purchase frequency from farmers’ markets. In contrast, consumers’ purchase frequency from farm shops is significantly influenced by their perception of the cost of the products, confidence in food producers of directly marketed products, perception of the safety of the food and perception of the accessibility of farm shops. The study results indicate that considering consumer behaviour separately for different direct marketing channels for food rather than considering the entire category of local food outlets may provide new and valuable insights.     

Discount development in france: The introduction of the format and the competitive response

This article aims to set forth and clarify the factors that caused the rapid development of the hard discount business in France over the past 2 years and to highlight their key impacts. The hard discount business is supposed to have triggered an “intratype” competitive reaction by many French companies which diversified their businesses into this segment, as well as an “intertype” set of reactions by both supermarkets and hypermarkets which implemented the new strategies described in this article based on either cost‐cutting policies and/or trade names differentiation. Conclusions may be drawn following an analysis of the features of this formula as well as the consumers' and competitors' responses. One conclusion may be that the discounters are also bound to increase their market share further once the economic crisis is over. In fact, this business meets the on‐going purchasing and shopping needs by most of the consumers.     

The impact of retail store format on the satisfaction-loyalty link: An empirical investigation

Maintaining and improving customer loyalty is an important strategic goal for businesses as competition has intensified in almost all sectors of the economy. Retailers, in particular, feel the need to invest in customer loyalty more than ever before as channels and store format alternatives available for consumers to shop at have proliferated. However, current research in marketing provides little guidance to retail managers about developing and sustaining shopper loyalty across different store formats. Toward filling this gap, the present research examines the shopper satisfaction-loyalty link in two different store formats (supermarkets and hypermarkets). Using data from surveys of 505 Spanish shoppers at both types of retail formats, we examined how shoppers' attitudinal and behavioral loyalty develop differently. Our results reveal important differences and offer directions for the pursuit of different strategies by supermarkets and hypermarkets. The specific strategies, and the implications of this research for theory and practice are discussed.     

Consumer and retailer perceptions of hypermarkets and traditional retail stores in Portugal

Since its appearance in the mid 1980s, the hypermarket is a symbol of the modernisation of Portugal. It has dramatically changed not only the retailing structure in this country but also Portuguese buying behaviour. To better understand these changes, personal interviews were conducted with 500 Braga consumers. In addition, a mailed survey was administered in the same market to 204 traditional retailers. The results show that, for consumers, the hypermarket is the preferred type of retail store for frequently purchased packaged goods, due to its low prices and convenient one-stop shopping. The perception of traditional retailers is that the hypermarkets affected them negatively. The comparative analysis suggests that, although consumers do not have a negative opinion about traditional retail, they do not share the same favourable opinion that traditional retailers have about themselves.     

Fish Market Segmentation Based on Consumers' Motives,Barriers and Risk Perception in Belgium

This study's objective was to segment Belgian fish consumers based on their motives, perceived barriers, and their risk perception corresponding with fish consumption. Cross-sectional consumer data were collected in November 2004 through a self-administered questionnaire (n = 852). Cluster analysis distinguished between three consumer segments. Uncertain fish consumers indicate strong motives and a low risk perception, but experience some barriers to increase their fish consumption. Fish Lovers do not perceive any risk from eating fish and express strong motives and low barriers. Finally, Concerned fish consumers perceive few barriers, and they score relatively moderate on fish consumption motives, but express some doubts with respect to potential risks from eating fish. Profiling the clusters yields opportunities for targeted marketing strategies and product orientation.     

Internationalisation of Hypermarket Retailing in Poland

ABSTRACT

Retailing in Poland after 1989 was privatised rapidly. There was an explosion in the number of small shops and kiosks. By 1996 rationalisation had begun in the store network. By the mid-1990s foreign retailers were perceiving the Polish market as a potentially lucrative one. Several store formats were introduced. Hypermarket operators from Western Europe have moved into the market strongly since the mid-1990s. French and German retailers are making substantial investments in this format. There are notable implications for the supply chain, logistics and the behaviour of manufacturers of fast-moving consumer goods, particularly food. There are implications also for the training and development of a cadre of managers in operational and strategic functions. The development of hypermarkets represents a significant transfer of managerial know-how from Western to Central Europe. There are also implications for the small shopkeeper sector which has already been affected but is likely to be more heavily affected as hypermarket numbers increase. In the process of the modernisation of retailing in Poland foreign hypermarket operators are playing an important role.     

The Influence of Bundling and Caloric Knowledge on Calories Ordered and Purchase Intent

This article investigates the impact of a bundle promotion on calories ordered and purchase intentions toward bundles in a fast food context. The results of our study show that consumers order more calories and have higher purchase intentions toward bundles when a bundle promotion is advertised than when it is not, particularly for consumers with low caloric knowledge. Moreover, the results suggest that the underlying mechanism influencing these results is consumers' perceptions that a bundle is considered an appropriate option among consumers.     

Exploring Brand Personality–Celebrity Endorser Personality Congruence in Celebrity Endorsements in the Indian Context

The objective of the research reported in this paper was to develop and test a model of brand personality–celebrity endorser personality congruence and its impact on consumers’ attitudes and intentions. In particular, the study drew on social adaptation and attribution theories to develop hypotheses related to the impact of this congruence on consumers’ perceptions of endorser credibility and suitability, and the subsequent impact of these perceptions on consumers’ attitudes and intentions. The study was motivated by recent attention being paid to the importance of personality in choosing celebrities for product endorsements and the fact that the brand personality–celebrity endorser personality congruence has not been explored before. The model was tested based on data obtained from a sample of participants in India. Results from path analyses indicated a positive and significant impact of personality‐based congruence on endorser credibility and suitability, which, in turn, positively and significantly impacted ad believability. Ad believability in turn significantly impacted attitude toward the ad, which had a significant impact on brand attitude and purchase intentions. Research and managerial implications are discussed, as are directions for future research.     

The role and function of the independent small shop: the situation in Scotland

Independent shops are numerically dominant in the British retail system, providing a range of functions and roles in various locational situations. Reporting on survey work in Scotland with independent shop owners and their customers, this paper details these roles and functions as well as attitudes towards the provision. The community and social role played by these shops in certain locations is emphasized, while in others a breakdown of trust between retailers and consumers is identified. Policy making about independent retailing needs to understand more closely these differences by locational type.     

Public policy and the establishment of large stores in Belgium

Belgian public policy towards retailing has been viewed as being politically motivated and frustrating the ambitions of large retailers by being biased towards independent retailers. This paper analyses the impact of the Business Premises Act on the development of supermarkets and hypermarkets. It concludes that the Act has had an impact although this may have been an unintended one in that retailers have changed behaviour to surmount the Act.