The accountability of NGOs in civil society and its public spheres

In the past two decades, globalisation has brought about many unexpected changes in the assumed role of governments. Part of this has included the role and rise of non-government organisations (NGOs) that have grown in number and power to fill services that governments are either unable or unwilling to provide. The prominence of NGOs in third-world countries fills a void of humanitarian services that are often lacking, but in all nations they have increasingly become potential vehicles for ideology instead of assistance, subject to capture by both sides of politics. In this respect, a new question and a new challenge face those who look for the accountability of NGOs in the public sphere—are NGOs doomed to fail by the environment that made them necessary? In other words, are they doomed to fail because they are unelected and unaccountable, and unlikely to rise above the limitations of the current system that made them necessary in the first place? The possible role for NGOs can be evaluated by examining alternative of ways of thinking about the “civil society”. This draws together interpretative strategies from philosophers such as Stanley Aronowitz, Carl Boggs, Craig Calhoun, Timothy Luke, Randy Martin and Charles Taylor. From their work, an ontic dialectical thinking is developed and can be used to assess whether NGOs can truly fill the democratic vacuum, and contribute towards the good society. More particularly, NGO contributions involve examining connections with accountability in a world in which public intervention and social awareness have been trivialised. A reinvigorated civil society can help to reconcile the role of NGOs to an authentic and effective end.     

Institutionalising multiple accountability logics in public services: Insights from Australia

This paper reports on a field study of how a range of inter-institutional and inter-organisational forces shape the evolving rhetoric and practice of multiple accountabilities in public services. Drawing on the institutional logics perspective, we carried out a qualitative field study in the Australian Commonwealth Public Service involving semi-structured interviews, two focus group discussions, and the examination of internal accounting, management reports, and government archival records. The findings suggest that emphasis on conventional instrumental mechanisms and reporting tools, such as budgeting and accrual-based reporting, support managerial (instrumental) accountability through compliance logics. We conclude that an emphasis on public (relational) accountability through public dialogue is central to the public sector accountability debate, and that more attention needs to be paid to the question of how to balance the dual logics (instrumental and relational) in public services. The findings provide practical insights for public sector managers, policymakers and governments responsible for designing and implementing reforms, accounting tools, and accountability practices.     

Public accountability: a new paradigm for college and university annual reports

This paper argues that the decision usefulness paradigm, which currently dominates accounting theory, is not an adequate basis for considering external reporting. A theoretical foundation is developed that draws upon older ideas of stewardship, as well as more recent notions of public accountability and social responsibility. The specific case of college and university reporting is used to delineate the impact a public accountability conceptual framework could have. The new paradigm is needed to address changes in society and in the environment of higher education in the US and other Western-style countries during the last three decades of the twentieth century. Numerous scandals and other dubious affairs involving even the most senior public officials has brought about an erosion of public confidence, and led to widespread demands for improved accountability by public officials and institutions. Comprehensive disclosures on the condition and performance of institutions would move college and university external reporting beyond decision usefulness and towards true public accountability.     

Autonomy,responsibility and accountability in the Italian school system

The attention on education and the management of the schools represent important elements of the overall public sector management reforms in many OECD countries. The Italian school system has been characterised, in the last decade, by a process of granting schools a degree of autonomy in terms of educational, managerial and financial functions. Autonomy goes hand by hand with responsibility and accountability systems of schools. This paper delivers a critical analysis of the accountability system designed intentionally or not by the reform. The reform is based on the assumption that more local managed schools will improve the overall performance, through more autonomy, responsibility and accountability. In doing so, the concept of accountability web and the role of cultural traits in developing forms of accountability are used in order to analyse the context of three case studies. The findings suggest that the reform created a dual-based accountability on schools causing higher level of stress in the organisation, and a misalignment on the accountability web between school manager and teachers.     

Understandings of accountability: an autoethnographic account using metaphor

The practical engagement of developing social accounts has provided me with an opportunity to consider different understandings of accountability. My reflective personal account, an autoethnography, explores difference in approaches to and insights into accountability in practice. The changed understandings of accountability developed during and after the production of two sets of social accounts with a not-for-profit organization. As part of the sense making process within the personal account, generative metaphor is used to enable reflection on the problem of accountability within social accounts. In this case the problem is both acknowledging and recognising the effect of my approach to and understandings of accountability during the production and reporting of two social accounts. The first social account was developed with a more formal and instrumental approach to accountability than the second which drew upon the initial experience and understanding of the first included a broader and more complex view of accountability. The recognition of a changed appreciation of accountability through the experience provides a deeper view of how accountability can be played out in practice with a not-for-profit community based organization. The result is my acknowledgement of a broader more encompassing notion of the complexity of accountability as part of a fragmented and changing world (Miller, 2002). By acknowledging this complexity I have opened a space that enables me to recognise the influence of my approach to accountability in practice. There is a need to recognise how we approach accountability in order to counter the current dominance of calculative forms of accountability from the ‘business case’ perspective supporting control of powerful elites that steer society. An accountability that includes complexity and the non-calculative is a more appropriate form for a not-for-profit organization rather than a dominant calculative accountability.     

Accountability and Transparency in English Local Government: Moving from ‘Matching Parts’ to ‘Awkward Couple’?

Although excessive transparency and accountability demands can have a counterproductive effect on organisational performance (Bovens, 2005), longstanding hierarchical accountability structures to ensure financial conformance in English local government continue to endure. Interestingly however, the previously top‐down regime for performance accountability in English local government has been replaced by bottom‐up mechanisms such as greater transparency and a more open market for public services. Using the framework developed by Hood (2010), this paper will show how such reforms mean that transparency and accountability are moving from being ‘matching parts’ to an ‘awkward couple’, and how this has significant implications for public services.     

Control and legitimation in government accountability processes: the private finance initiative in the UK

This paper explores a number of dimensions of the accountability processes of governments. Accountability is associated with giving reasons for conduct for responsibilities or authority granted. A key argument of this paper is that governments make themselves accountable but only in a political, rather than managerial sense, resulting in, paradoxically, increasing, rather than decreasing forms of control over society. Due to their unique position in society, where their very existence is dependent upon them exercising control over other parts of society, anything they do has a controlling outcome. Coupling this with a lack of day by day control by the voting public, who have power to elect these bodies in western democracies but not a power to dictate practical action, leaves governments in a uniquely powerful position. Partly to avoid the searching questions from the public, resulting in more detailed forms of political accountability, and, following the logic of the paper, increasing control, governments have seen it appropriate to set up separate internal bodies (such as the auditor generals and the national audit offices) to demonstrate that they are subject to investigation. However, a further key argument of the paper is that, rather than providing an independent voice, auditor generals and the national audit offices provide legitimation to the original actions rather than a curtailment of these processes. The paper builds this complex argument conceptually and empirically. At a conceptual level it draws from a number of different literature bases to provide a “middle range" (Laughlin, 1995) theoretical schema. This is then amplified and developed through an empirical case in connection with the UK’s private finance initiative.     

State privatization and the unrelenting expansion of neoliberalism: The case of the Greek financial crisis

The existing literature has identified two waves of reforms within the neoliberal agenda of state privatization, deregulation and new public management. This study examines what we call the third wave of neoliberal reforms of governmentality, in which members of central governments and public servants increasingly come to think and behave like business entrepreneurs. We address the matter through the lens of crises theoretically capable of undermining neoliberalism's legitimacy. Specifically, we aim to better understand the manufacturing of consent to the neoliberal agenda of state privatization. We study the falsification of Greek public accounts as revealed in 2010, relying on empirical material, such as journalistic statements and reports from international institutions. Our analysis indicates that, although the Greek crisis provided an opportunity to question key aspects of contemporary state management, including the practice by governments of creative finance, the main problematizing trajectories articulated in both the media and political arenas did not destabilize but consolidated neoliberalism. In particular, we illustrate how discursive activity favors the emergence of a collective interpretation of crises that perpetuates the hold of neoliberalism over the social and political realms. In the discussion, we reflect on the consequences that this has for democratic processes.     

Delivering Public Services Under the New Public Management: The Case of Public Housing

One of the biggest changes in public sector housing practice in recent years has been the introduction of New Public Management techniques. Housing associations, promoted by successive governments to supplement local authority provision of social housing, have readily taken on the new management agendas of performance indicators and business disciplines in service delivery. The author identifies a conflict between the social purposes of public funding for housing and the business practices of housing associations. The limited accountability of housing associations allows for practices that lead to social exclusion. For local authorities, a parallel conflict arises because of government emphasis on 'what works' in public housing management, rather than on 'what matters'.     

Performance information use by politicians and public managers for internal control and external accountability purposes

Governance structures have changed fundamentally since the beginning of New Public Management inspired reforms. Particularly local public service delivery nowadays can be characterized as diversified and fragmented, leading to internal management and external accountability challenges for politicians as well as public managers. In this context the use of performance information is seen as a crucial element for effectively dealing with both issues. Nevertheless, empirical research considering different actors and contexts within one study is rare. The present paper fills this gap by applying a multi-theoretical perspective and testing hypotheses on the antecedents of performance information use by politicians and public managers for internal management as well as external accountability purposes in small- and medium sized local governments in Austria. The study results show that both groups use performance information to a greater extent within external accountability relationships than for internal management purposes. Results further illustrate that driving factors show similarities for both groups with reference to the latter mentioned purpose, while a more diverse picture is shown regarding factors impacting their use behavior toward citizens and supervisory authorities.     

Dominant stakeholders,activity and accountability discharge in the CSO sector

Civil society organisations (CSOs) comprise a diverse range of associations, including non‐governmental organisations (NGOs), community groups, political parties and social networks. Nevertheless, despite heterogeneity, regulators, funders and donors often treat CSOs as homogeneous when demanding accountability. This paper highlights differences in to whom CSOs across different categories (or types) perceive themselves to be accountable, what for and the different practices they undertake to discharge accountability. It calls for stakeholders to acknowledge diversity in accountability across different CSO types. This survey‐based research finds CSOs weight upwards and downwards stakeholders equally, and undertake voluminous reporting. They would benefit from negotiating multiple‐use mechanisms, especially with dominant stakeholders. In combining stakeholder and accountability theory, the research highlights specific CSO types needing further study.     

Are ICTs promoting government accountability?: A comparative analysis of e-governance developments in 19 OECD countries

This paper tries to assess to what extent Information and Communication Technologies (ICTs) enable better accountability in public bureaucracies through e-governance initiatives. Accountability has extended its meaning to embrace, besides financial accountability, openness and transparency initiatives which aim at making both the control of government by the citizenry and public discussion between citizens and governments easier. New styles of governance represent a change from traditional bureaucratic systems to pluricentric systems. This article conducts an empirical study of the effect of ICTs on accountability in the central governments of the USA, Canada, Australia, New Zealand and 15 EU countries, the latter representing around 84% of the EU population. Our analysis shows that developments and changes in financial accountability levels depend on both the context and characteristics of public administration styles and on how information is disclosed. The results in the political and citizen dialogue dimensions of public accountability show that the application of ICTs to the public sector, fits well into any kind of public administration style, especially at the billboard stage, since it does not entail substantial changes in the style of the government to citizen (G2C) relationship.     

Towards democratic governance of uncertainty? Contesting notions of participation,control and accountability

Managing risk in international society has posed a new challenge not only to states and international organisations, but also to experts, scientists and citizens. It has generated a demand for new sets of laws, regulations, instruments and governing bodies to tackle various risks such as natural disasters, economic and financial crises, and unintended consequences of policy reforms. Accordingly, new modes of interactions between states, experts and citizens seem to be emerging across countries and in different high-risk sectors. Little research has been done to illuminate interactive and dynamic aspects of emerging governance and regulatory arrangements and their impact on participation, control and accountability in liberal democracies. This special issue has assembled research papers and commentaries from practitioners and academics which critically examine these themes and explore what future research on the ‘world risk society’ could offer to political science and beyond.     

Public services and charities: Accounting,accountability and governance at a time of change

This special issue is based on a selection of papers initially presented at the conference on ‘Public Services and Charities: Accounting, Accountability and Governance at a Time of Change’ (Centre for Not-for-profit and Public-sector Research, Queen's University Belfast, January 2017). ‘Public services and charities’ is a distinctive grouping that includes organisations that are not-for-profit and often have wide social and cultural goals that drive mission and actions. These organisations operate in a very fluid environment. Expectations of the public at large and of government are changing; economic pressures bear down on them particularly acutely; performance metrics and a push for marketisation reflect a spirit of the age; ‘business practices’ are frequently afforded a reputation of being ‘good’ and applicable in all settings; while news reporting and social media often amplify any perceived shortcomings. The papers included in this special issue present an opportunity to reflect on some of the key changes taking place with respect to accounting, accountability and governance in this setting. Such opportunities to reflect can support evaluation of the stated objectives of implemented and proposed changes, and also help to inform policy making within government and elsewhere. Key arguments made in these papers, and the overarching themes of this special issue, are explored in this editorial.     

Government accountability and performance measurement

This paper studies accountability structures and strategy in the Province of Alberta, Canada. The Alberta government has presented performance measurement and reporting as an accountability technology, but a theoretically informed analysis suggests that performance measurement could be understood otherwise. Argyris’s notion of “espoused theory" vs. “theory-in-use" is used to illuminate Latour’s analysis of Plato’s Gorgias Dialogues and the combination is applied to highlight possible unintended consequences of the use of scientific managerialist techniques in the public sector. By mapping elitism of knowledge and elitism of special position (Right and Might) onto the Alberta experience, we make visible techniques that distance Albertans from their government. Questionably designed survey instruments have produced data interpreted by government as meaning Albertans are satisfied with government’s heritage efforts. Publication of such results has the effect of telling voters that they are happy with what they have, instead of asking the people what they want.     

The limits of accountability

Calls for greater accountability from managers and corporations are regularly voiced these days, both in the academic literature and in public discussions more generally. Specifically, it is often suggested that extant financial and management accounting practices embody a rather restricted form of accountability that falls short of our mutual responsibilities as more than economic subjects. Against this backdrop, this paper raises the question of whether more accountability is always and unambiguously desirable from an ethical point of view. It does so by inquiring into the limits that the accountable self faces when giving an account. Building upon the recent work of Judith Butler, the paper describes the accountable self as an opaque, exposed, and mediated self that is inherently limited in its ability to give an account of itself. Because of these limits, we cannot expect demands for accountability always to be fully met. The paper points to the ethical importance of recognizing this limited nature of accountability and outlines possible ramifications of this fact for practice.     

The role of accountability in determining the relationship between financial reporting quality and the performance of public organizations: Evidence from Vietnam

Drawing on the new public management and agency theory, this study examines the mediating role of accountability in the relationship between financial-reporting quality and the performance of public organizations. The research model and hypotheses tested with a survey of 177 responses obtained from accountants and managers working in the public sector in Vietnam. Our analysis shows that accountability has a mediating role on the relationship between financial-reporting quality and performance, with significant implications for public organizations seeking to improve both their financial-reporting quality and their organizational performance with better designed systems of accountability.     

E-GOVERNANCE AS STRATEGY OF PUBLIC SECTOR REFORM: PECULIARITY OF JAPANESE IT POLICY AND ITS INSTITUTIONAL ORIGIN

As the cases of public sector reform and e-governance projects have shown, e-governance can play a role in public sector reform. This paper describes Japanese e-governance policy and its status, focusing on the issues affecting the government and the public. Japan has implemented a series of political and administrative reforms in order to improve accountability. NPM reforms utilize various strategies to manage public policies, and e-governance is a public policy that directly affects other policies and brings about change. Its characteristics as public policy are different from those of other policies, especially in relation to public accountability.     

The climate change‐related disclosures and accountability practices of NGOs: Evidence from Australia

This paper focusses on non‐governmental organisations’ (NGOs) broader social accountability, investigating their public disclosures on climate change commitment and performance. Using a synthesised disclosure index, we analyse the annual reports of 30 NGOs, all signatories to the Australian Council for International Development's Code of Conduct. Overall disclosure rates from 2008 to 2013 were higher for commitment than performance, but were very low overall. However, the number of NGOs disclosing information rose markedly over the period. Although it is not directly possible to attribute the change in disclosure levels to the implementation of the Code, the enactment of the new Code could be one of the motivating factors for NGOs’ disclosure practices and their demonstrations of greater social accountability.