浅谈旅行社连锁的管理

我国旅行社业面临着加入世贸、旅游市场持续增长、旅游市场进一步细分、网络化经营趋势等一系列全新变化,这些变化对我国旅行社业造成一定冲击,部分旅行社将面临生存危机。而连锁经营的低成本快速扩张的经营优势,是改变目前中国旅行社行业存在"小散弱差"现状的方法之一,因此,发展我国旅行社业的连锁经营是改变现状的基本对策。     

浅谈旅行社连锁的管理

我国旅行社业面临着加入世贸、旅游市场持续增长、旅游市场进一步细分、网络化经营趋势等一系列全新变化,这些变化对我国旅行社业造成一定冲击,部分旅行社将面临生存危机。而连锁经营的低成本快速扩张的经营优势,是改变目前中国旅行社行业存在“小散弱差”现状的方法之一,因此,发展我国旅行社业的连锁经营是改变现状的基本对策。     

管理输出模式初探——大型旅行社选择的新型赢利模式

管理输出模式作为一种赢利模式,以其内在的赢利机制,在很多行业都获得了成功,但在我国旅行社行业中却少有使用。旅行社的行业特点,以及我国大型旅行社所面临的经济体制条件、市场条件和主体条件,决定了我国旅行社行业实施管理输出模式具有一定的可行性。实施管理输出模式是一个系统的工作,我国的大型旅行社在实施的过程中应当采取相应的策略。     

基于协同理论的旅行社转型升级路径

当前国内外旅游市场环境发生了重大变化,市场竞争日益激烈,国内已开始探索和研究旅行社企业如何协同作战共同抵御外来竞争,而“旅行社战略联盟”的发展模式作为国内旅行社业转型升级的新探索才刚刚开始.本研究基于协同理论的视角,针对“旅行社战略联盟”的发展模式及其机理进行深入研究,剖析制约和影响旅行社战略联盟协同发展的主要因素,为旅行社业实现转型升级提出对策与建议.     

我国旅行社业发生“雁阵模式”的产业升级了吗?

本文使用重心位置迁移的方法,选取2003—2015年我国大陆31个省、自治区、直辖市的入境旅游人次数、国内旅游人次数、旅行社业增加值和人均GDP数据对我国旅行社业的产业升级进行实证研究。研究结果表明:(1)我国旅行社已经基本形成了所谓的垂直分工体系。(2)我国旅行社业的产业升级表现为明显的大国"雁阵模式",即随着要素禀赋结构的转变,东部地区旅行社作为"头雁",业务类型逐渐转向高附加值的出境旅游批发和零售业务,中部和西部地区逐步"承接"入境旅游业务和国内旅游业务。     

我国旅行社集团化动因及模式探讨

加入WTO后 ,中国旅游市场的竞争将更为激烈 ,主要表现为国内旅游企业集团与跨国企业集团的合作与竞争。在新的市场形势下 ,集团化将成为旅行社业求得生存并获得更大发展的重要战略目标之一。通过分析旅行社实现集团化的动因以及可以采取的模式 ,为我国旅行社业的发展提供一定的参考。     

中外旅行社业分工体系对比研究

我国旅行社业一直以来实行的是以人为市场分割为特点的水平分工体系,由于市场经济体制的确立和旅游业的起步时间都很晚,可以说这种分工体系也曾有其现实合理性。但随着市场经济和旅游业的发展,这种分工体系之弊端日益显现出来。本文以我国旅行社分工体系的调整为研究对象,对欧美和我国旅行社分工体系的形成进程和运行机制进行比较研究,提出欧美旅行社垂直分工体系是今后我国旅行社分工体系调整的制度变迁方向。     

关于加强旅行社分公司财务管控的思考

近年来,旅行社连锁经营渐成趋势,旅行社往往通过跨区域设立分公司建立强大的销售网络。分公司队伍的日益发展壮大,对旅行社财务管控提出了新的课题。为防范经营风险、促进企业健康发展,旅行社营针对旅游行业特点,抓住管控要害,对分公司加强人员配备和预算管理,对资金、费用实行管控,并实行定期报告、强化内部审计监督。     

论我国旅行社业经营体系调整的目标模式

本文试图通过对我国旅行社行业现行特征和经营体系的系统分析,提出我国旅行社行业经营体系调整的目标模式,以期为其有效的迎接挑战和参与国际竞争提供参考。     

连锁经营模式探究：麦当劳VS星巴克

随着市场环境的变化以及企业的发展成熟,连锁经营成为企业开拓市场的强效商业模式之一。聚焦探究连锁经营模式,以麦当劳和星巴克为实例,分析两者截然相反的连锁发展方式,探讨两者在选择不同连锁经营模式上的深层原因,从产品特性、产品定价、商业模式三方面进行分析。据此对企业开展连锁经营模式提出两点建议,为企业在扩张时合理选择适合自身的连锁经营模式,顺利进行市场扩张,保持市场竞争力,提供一定的参考与借鉴。     

Differentiation value through services in a manufacturer's delivery chain

The delivery of industrial goods includes various possibilities for service business. Previous research has concentrated on third-party logistics (3PL) providers' perspective on service opportunities. This study takes the manufacturer's perspective in inter-organizational relationships and investigates the potential for differentiation value though services associated with the delivery of industrial goods. Field observation was carried out on three high-volume construction component deliveries, to uncover differentiation value drivers and the emergence of service opportunities in a manufacturer's delivery chain. The results complement earlier 3PL-centered goods delivery research by showing that the manufacturer's unique product and process competences, and activities in the delivery chain drive differentiation value, enable new service opportunities. The findings, thereby, draw attention to manufacturers and their competences as sources of added-value service in the delivery of industrial goods. Manufacturing firms have various options for differentiation and centrality in the inter-organizational network through cooperation with third parties. The results reveal that third parties can be hidden sources of added customer value in the goods delivery chain. The differentiation value for different firms in the industrial goods' delivery chains can emerge when firms begin to develop and offer services to each other, and therefore a proactive and in-depth analysis of their customers' differentiation-oriented value hierarchies is required.     

Conceptualizing and managing service supply chains

The supply chain management (SCM) literature is dominated by studies in industrial markets and studies that deal with the supply chains of manufactured goods. This paper develops a framework for conceptualizing and managing the supply chains of services. The few studies that deal with services' supply chains either focus on a particular business service sector or they adopt an unvaried approach to the management of different service supply chains. The paper draws insights from the existing frameworks for SCM and takes into account the peculiar characteristics for the production and delivery of services across several service industries. Based on the analysis of several processes, areas of concern for supply chain managers are identified, and a research agenda for services SCM phenomena is proposed.     

泰国旅邕留学生旅游与信息分享行为研究

随着中国东盟自由贸易区的建成,越来越多的泰国留学生赴南宁留学,并在广西乃至中国旅游。本文以泰国旅邕留学生为研究对象,通过问卷调查和数据分析,来探讨其旅游行为和信息分享的问题,以期该研究有助于把握泰国旅邕留学生旅游信息分享方面的特征,为促进目的地面向潜在客源市场的旅游营销提供新的思路。     

Advertising strategy for outbound travel services

When purchasing a travel service, consumers perform multiple information searches. Depending on the accessed information and the type of media for travel service advertisements, consumers make different evaluations on the travel service. Given this context, we propose a consumer persuasion model that reveals the most effective persuasion process for consumers to make purchasing decisions on travel services. For this study, we conducted a comparative analysis to discern effectiveness and limitations between newspapers and TV infomercials; the two major media for travel service advertisements. Based on the results from the analysis, we drew some meaningful managerial implications for travel service advertising strategy.     

生产性服务业对农业全要素生产率影响的实证研究

生产性服务业通过要素服务、作业配送、链条整合影响农业生产技术、规模经济、分工效率。以1999—2018年中国31省面板数据为样本的检验结果显示,作业配送对农业全要素生产率的影响不显著;要素服务和链条整合对技术效率有显著的促进作用,但对技术进步率存在抑制作用;农村金融服务与农业技术进步相关性不大。建议政府为生产性服务业发展提供信息基础设施等硬件支持,引导农业生产性服务业内部结构优化。     

Web functionality,web content,information security,and online tourism service continuance

This paper aims at examining key information dimensions in association with online tourism service continuance from the consumer perspective. We propose a conceptual model and four hypotheses to articulate the relationships of the relevant constructs. The empirical results unveil that web functionality, web content, and information security positively influence consumers’ perceived value of online tourism services which in turn significantly mediates the effects of these determinants on continuance intention to use online tourism services. The present study makes contributions to research and practice with theoretical and managerial implications. The empirical findings deepen the understanding of consumer attitudes and key information determinants of online tourism services and provide insights for enhancing online travel and tourism services.     

A supply chain management framework for services

While services represent the largest sector of the global economy, 86.8% in the United States, most supply chain management (SCM) research is focused on product flows. Executives in manufacturing firms have benefited from frameworks created to implement SCM processes, but this is not the case for their counterparts in service companies. The two most cited SCM frameworks for services have methodological and conceptual deficiencies. Drawing upon the service-dominant logic of marketing and using an empirical research approach, we developed supply chain structure maps for nine service firms. Our findings indicate that the supply chain structure maps of service companies are comparable to those in the product-based literature, which supports the service-dominant logic. Then, we identified the six key processes that constitute a framework to manage service supply chains. The customer relationship management and the supplier relationship management processes form the critical links in the supply chain, and the other four processes are coordinated through this linkage. The SCM framework for services provides direction for executives in service firms who need to increase cross-functional integration within their firms and with other members of the supply chain. For academics, 12 avenues for future research are identified.     

Trajectories for Driving the Diffusion of e-Negotiation Service Providers in Supply Chains: An Action Research Approach

ABSTRACT

The recent proliferation of online-based trade makes negotiations with service providers for global supply networks evermore challenging. The Internet is believed to be a viable means for enabling and facilitating these supply chain interactions. As such, commercial web-based services that support negotiation processes have emerged (i.e., e-negotiation services). Even though these services have promising benefits for supply chain participants, they have not been accepted by most business users. Current e-negotiation studies fail to capture the substantive reasons of this low acceptance as they typically ignore real-world aspects of commercial negotiations. As such, this study argues that an action research approach is a plausible means to study this issue, and to drive changes in the e-negotiations services market. Accordingly, a research plan is outlined with guidelines and recommendations for future action research projects.     

论金融的物流服务职能与产品设计要点

现代金融对物流的服务职能包括业务保障、市场扩张和强化供应链结合。在金融对物流服务的过程中,正确区分服务对象及其金融需求是实现金融服务职能、设计与推广融资产品的前提。大型物流公司需要的是套餐式服务,包括融资安排、融资项目顾问、资本运作顾问、投资中介、常年财务顾问、金融咨询、代客理财和电子商务等,小型物流公司对服务与产品的需求差异大。在仓单质押贷款中,要考虑相关人的利益,确定规范的融资程序,充分考虑融资的风险及其防范措施。     

构建企业绿色价值链

本文认为,绿色价值链是传统价值链的拓展,是从产品设计、材料采购、产品制造、产品营销和物流、产品消费直至产品回收再生的动态闭环流程。它兼顾商业目标和绿色道德目标,把绿色产品价值和绿色社会价值纳入了价值范畴,以绿色价值最大化为目标。绿色价值链构建与管理的关键在于,充分认识其战略价值,确立绿色经营理念,实施有效的组织和制度保障。文章在系统分析了日本EPSON公司绿色价值链的管理实践后提出,转变传统观念,确立绿色经营观念,尽快构建企业绿色价值链,进行绿色化经营,不仅对企业具有战略性价值,也是建立区域乃至整个社会循环经济体系的必要条件。