I'll Have Fries with That: Increasing Choice Complexity Promotes Indulgent Food Choices

Three studies showed that the way that options are presented in a choice set—as combinations of intersecting attributes or in a more sequential “a la carte” choice format—affects the degree to which consumers adhere to their goals in the consumption setting. Specifically, using the context of food consumption and healthy eating, results showed that consumers were more likely to make double indulgent choices, the choice of both an indulgent entrée and an indulgent side item, when choosing from a menu consisting of predetermined “combination meals” than when selecting among the same entrée and side options in an a la carte fashion. Studies 2 and 3 implicated a goal distraction mechanism in driving the effect; the combination format, with its cross‐cutting of product choices into various combinations, reduces the salience of goal‐related constructs on implicit measures. In showing that different product presentation formats can affect the degree to which consumers make goal‐consistent choices, the current work adds to work on the effects of environmental influences on goal progress and goal achievement. Implications for encouraging goal‐consistent behavior in the context of healthy eating as well as other important consumer goal contexts are discussed.     

Pleasure and the Control of Food Intake: An Embodied Cognition Approach to Consumer Self‐Regulation

Consumers try to avoid temptation when exposed to appetizing foods by diverting their attention away from their senses (e.g., sight, smell, mouthfeel) and bodily states (e.g., state of arousal, salivation) in order to focus on their longer term goals (e.g., eating healthily, achieving an ideal body weight). However, when not including sensations in their decision‐making processes, consumers risk depleting their self‐regulatory resources, potentially leading to unhealthy food choices. Conversely, based on the concept of “embodied self‐regulation,” the suggestion is made that considering bodily states may help consumers regulate their food choices more effectively. A new model is proposed that facilitates understanding observed consumer behavior and the success or failure of self‐control in food intake. It is argued that bodily states and sensory information should be considered when modeling consumer behavior and developing health‐related advocacy and communication campaigns. The model proposed here leads to new perspectives on consumer consumption behavior and health policy research and strategies.     

Exploring Different Types of Sharing: A Proposed Segmentation of the Market for “Sharing” Businesses

Sharing instead of buying is regaining traction among today's consumers. This study aims at identifying segments of sharing consumers to unearth potentially viable clusters of a consumer behavior that is a market of growing economic relevance. By means of a qualitative study and a survey with a roughly representative sample of 1121 Swiss‐German and German consumers, a set of trait‐related, motivational, and perceived socioeconomic variables is identified that can be used to group individuals into segments that differ with regard to their approach to sharing. A cluster analysis based on these variables suggests four potential clusters of sharing consumers—sharing idealists, sharing opponents, sharing pragmatists, and sharing normatives. Two sets of testable propositions are derived that can guide further research in this domain and pave the way to a more targeted approach to the growing market of “sharing” businesses.     

Consumer Decision Making Regarding a “Green” Everyday Product

One of the techniques marketers use to convert low‐involvement products into high‐involvement ones is adding an important product feature. A case in point is the common practice of adding a “green” or environmentally friendly product feature to an everyday product, something which is often assumed to elevate consumer involvement in the choice of the product. However, there is a lack of research investigating whether adding such a “green” product attribute actually makes any difference to how consumers make choices. Does the way in which consumers make decisions about groceries change when both “green” and conventional alternatives are available? Does it make them deliberate more or do they just develop another, simple choice heuristic? Based on observation and follow‐up interviews of consumers at the milk counter in two supermarkets which stock both organic (a “green” attribute) and conventional milk, it is concluded that, rather than changing the way consumers make decisions when buying this type of product, the availability of a “green” alternative seems to make “green” consumers develop a new, simple choice heuristic that allows them to do their shopping as effortless and time‐efficient as consumers buying conventional products.     

The Road to Unintended Consequences Is Paved with Motivational Apps

Myriad automated interventions have been designed to help consumers set and achieve behavioral goals. Firms and governments are making significant investments in applications that help consumers manage their behavior. However, scant evidence demonstrates their effectiveness. Are such interventions effective? Are they worth our time and money? Might they do more harm than good? This study presents the results of an exploratory experiment using Self Determination Theory to test the efficacy of one type of motivational aid used in many apps—the automated prompt. We examine how effective this approach is at helping people make long‐term behavioral changes. We also test whether providing people with motivational wisdom—i.e., “it takes three weeks to form a habit”—has an effect on behavioral change. In addition to practical implications for consumers' health, productivity, and happiness, and policy implications, our project contributes to the literature on consumers' motivation and goal pursuit.     

Dirty weekends and personal hygiene products: The embodiment of casual sex in marketing

In the current inquiry, we propose that reminders of casual sex might lead individuals to feel physically dirty, and this would then motivate consumers to acquire and like personal hygiene products such as toothpaste, body soap, and face wash. We further test the possibility that our hypothesized effect would arise mainly for those who link casual sex with impurity. In three studies, reminders of casual sex increase liking for personal hygiene products mainly among conservative (Study 1), religious (Study 2), and individuals who see “casual sex” to be “dirty,” “wrong,” or even “immoral” (Study 3). These findings are consistent with embodied cognition, suggesting that abstract representations can effect concrete sensations. We study this possibility in a novel domain in sex and sexuality. Our work is relevant to marketers of personal hygiene products, but we situate our findings in the broader discourse of how mere reminders of casual sex might influence individuals’ choices and behaviors.     

Reluctance to use technology‐related products: Development of a technophobia scale

Many consumers feel overloaded by the complexity of technology‐related products. This renders consumers less open to them and may even lead to an aversion or anxiety toward these kind of products: in other words, so‐called technophobia. This article aims to establish an instrument that measures technophobia. Following a literature review and in‐depth interviews with experts, a scale is developed and tested in seven different countries (United States, United Kingdom, France, Spain, India, Mexico, and Austria; total sample size = 1,503 respondents). The three underlying dimensions of the scale—“Personal Failure,” “Human vs. Machine Ambiguity,” and “Convenience”—are discussed, and future research avenues to strengthen the cross‐national usability of the scale are identified. © 2002 Wiley Periodicals, Inc.     

Differences and Similarities between Impulse Buying and Variety Seeking: A Personality‐based Perspective

Although personality is a key determinant of consumer purchasing decision making, the role of personality traits in impulse buying and variety seeking is not conclusive. This research uses a personality perspective to determine the unique associations among impulse buying tendency (IBT), variety seeking tendency (VST), and the Big Five personality traits within one integrated framework. Based on data from a nationally representative sample of 1644 Norwegian adults, the results show that while IBT and VST might be correlated, they differ significantly with respect to two major personality aspects: “neuroticism” and “openness to experience.” Specifically, the present study indicates that neuroticism predicted IBT positively and VST negatively, while openness was a strong predictor of VST and unrelated to IBT.     

“Natural” and “Fresh”: An Analysis of Food Label Claims in Internationally Packaged Foods in Singapore

Food claims invite controversies on account of their potential to mislead consumers while at times masquerading as health information devices. In the United States, Europe, and Australia/New Zealand, scholars have extensively studied the prevalence of food claims, the regulatory repercussions, and effects of such claims on consumers’ food perceptions and dietary choices. Our study is an attempt to address a gap in related research focused on Asia by situating the inquiry in Singapore where consumers are exposed to a wide variety of such claims due to the universality of food imports. This study examines the state of food claims by the food product’s region of origin, and focus specifically on the use of terms “natural” and “fresh” on food labels. We present recommendations for food marketing policymakers and practitioners.     

Information seeking,external search and “shopping” behaviour: Preliminary evidence from a planned shopping centre

It has long been argued that consumers compare the wares of several retail outlets before the purchase of expensive or ego‐intensive goods. Yet the substantial literature on pre‐purchase information seeking suggests otherwise. Relatively little external search or “shopping” behaviour actually takes place. This discrepancy is attributable to the shortcomings of the pre‐purchase research tradition which relies largely upon retrospective interviewing and treats each product in isolation, despite the prevalence of multipurpose shopping expeditions. By unobtrusively observing the behaviour of shoppers in the Park Centre, Belfast, this paper demonstrates that consumers indulge in “shopping” activity, though much of this is incidental to the main purpose of the trip. Consumers appear to take the opportunity afforded by habitual or unavoidable “chore” shopping expeditions to gather, in an informal manner, information on the many and varied offerings of the marketplace.     

How income shapes moral judgments of prosocial behavior

The current research extends past work on how consumers (as “observers”) view ethical choices made by others (“actors”). Using a person-centered approach to moral judgments, we show that consumers are judged differentially, based on their income, for engaging in certain prosocial behaviors. Nine studies demonstrate that engaging in the same prosocial behavior, such as volunteering, leads to different responses depending on whether the actor earns income versus receives government assistance. Consistent with our theorizing, we find that aid recipients are given less latitude in how they spend their time than those earning an income and are scrutinized to a greater degree for their choices because people believe their time would be better spent seeking employment. Consequently, the lower moral judgments of aid recipients who choose to volunteer (vs. income earners) are driven, at least in part, by the anger observers feel about the perceived misuse of time. Additional information or cues about employment efforts or work inability attenuate these judgments. Importantly, we document implications for support for federal spending on welfare programs.     

Portion Distortion: A Study of College Students

This study compared designated serving size to actual consumption (portion size). Forty‐two college students estimated portion size and serving size of cereal, candy, and punch. Most (81%) refer to package labels, and over a third of women identified serving size as “of major interest.” Only one‐third accurately estimated the serving size of cereal within 10% of the correct amount. The stated serving size of cereal and punch was less than half of the portion size. Increasing serving sizes to more closely correspond to portion sizes would benefit consumers by providing information more likely to represent the nutritional quantities commonly consumed.     

The Effect of Scarcity on the Purchase Intentions of Prevention and Promotion Motivated Consumers

This study investigates the influence of consumers’ motivational orientations (“prevention” vs. “promotion”) on their susceptibility to demand‐based versus supply‐based scarcity, measured by purchase intention scores. Prevention‐focused participants were more inclined to adopt a product when it was perceived to be demand‐scarce rather than supply‐scarce, while those who were identified as promotion‐focused responded positively to scarcity attributed to supply shortfall. In addition, products that could be associated with a prevention motive enhanced purchase intentions when presented as demand‐scarce but not if perceived to be supply‐scarce; conversely, products associated with the promotion motive scored better if the scarcity was seen to be supply‐generated rather than demand‐generated. Lastly, messages focused on prevention were more effective than those focused on promotion in the case of perceived demand scarcity, whereas the converse holds true for supply scarcity. These findings highlight the importance of understanding the motivational differences underlying the effectiveness of scarcity appeals. They furthermore suggest the strategic implication that improved intention to purchase occurs when the regulatory focus evoked by a scarcity‐related message is compatible with the appeal it communicates.     

How Affirmational versus Negational Identification Frames Influence Uniqueness‐Seeking Behavior

This research tested the proposition that consumers presenting under a negational identification frame are more likely to choose unique products than when they present themselves affirmationally. Study 1 demonstrated this main effect in a real‐choice setting. Study 2 underlined temporary accessibilities to one's desired (undesired) identities when an affirmational (negational) identification frame is adopted. Study 3 further demonstrated that identity valence interacts with identification frames in driving uniqueness‐seeking tendency. Additionally, this effect was found to be mediated by self‐other distinction in Study 4. The research implications for both the “what” and the “how” aspects of identity‐driven consumption are discussed.     

Consumers as innovators in the electricity sector? Consumer perceptions on smart grid services

This article assesses the possibilities of using consumer innovation in the electricity sector, which is slow‐moving, yet faced with huge challenges and opportunities to become “smart” and “low carbon.” We study the benefits of engaging innovative consumers (“lead users”) in product, service, and business innovation in terms of (a) the capacity of lead user‐consumers to innovate in the highly regulated electricity market, (b) the attractiveness of such lead‐user generated ideas for mainstream consumers, (c) the usefulness of lead‐user engagement for companies in the energy industry, and (d) the usefulness of lead user engagement for the necessary broader societal transition processes. We conclude that consumers can stimulate industry‐wide innovation even in challenging contexts like “smart” and “low‐carbon” solutions and the highly regulated energy industry. Lead user‐consumers can also articulate societal and social responsibility concerns that are relevant for the entire market.     

What happens when things go wrong? Retail sales explanations and their effects

Not all marketplace interactions are initially successful, and often customer expectations are not met, resulting in dissatisfaction, which leads to complaint and redress‐seeking behavior. In this process, the nature of the explanations and other aspects of the firm–customer interaction are critical. This study investigates the proposition that explanation adequacy plays a critical role in the resolution of unsatisfactory sales encounters. Data were collected from a sample of consumers and analyzed with the use of structural‐equation modeling. The findings indicate that explanation adequacy is influenced by the style and content of the explanation and the timeliness of an organization's reaction. However, explanation adequacy appears to only influence the final perceptions (indirectly) of the severity of the incident and emotional reaction to it, and the perceptions of the extent of the justice of the resolution and the assignment of blame to external factors were found to be intervening variables. The results also indicated that the assignment of blame to internal factors was unrelated to the adequacy of an explanation, but did influence emotional reactions and the perceived severity of the incident. © 2004 Wiley Periodicals, Inc.     

Chirping birds and barking dogs: The interactive effect of ambient sensory cue source and valence on consumers’ choice of natural products

A longstanding assumption underlying retail atmospherics is that positive sensations are inherently more advantageous to sales than negative ones. Using an approach-avoidance motivation framework, we challenge this assumption and highlight situations where unpleasant sensations may be beneficial to both consumers and businesses. In two studies with consequential decisions involving natural and conventional/processed products, we demonstrate an interactive effect of ambient sensory cue source and valence on product choices. We find evidence for this effect across auditory and olfactory sensory modalities. We further demonstrate that this effect is mediated by accessibility of natural (vs. non-natural) concepts and that it occurs primarily among individuals who are intrinsically motivated to consume natural products. Taken together, these results support the hypothesis that ambient sensory cues may have a strong impact on consumers’ product choices. Our findings extend prior work on ambient sensations within retail environments and highlight the role of affect-laden sensations, particularly negative ones – an area that has received very little attention in the literature.     

Viewing Responsible Consumption as a Personal Project

Previous research on “responsible consumption” (RC) has focused on the inconsistencies of responsible consumers and has used the term “gap” to refer to these inconsistencies. Observable difficulties, such as a lack of available responsible products and their higher associated costs, have been given as explanations for this gap. A much more complex explanation emerges when RC is seen holistically, a long‐term perspective is adopted, when consumers are studied in their daily life, and consumption is seen as a social activity. The argument developed in this paper draws fundamentally on psychology, in particular on the literature on personal projects. By using an inductive methodology (grounded theory), a case is made for treating responsible consumption as one of many personal projects that an individual may undertake. Since consumers have a project network and projects are not always aligned with one another, there is frequently a clash between projects. This clash can be interpersonal (with other projects of the same individual) or intrapersonal (with the projects, beliefs, norms of his/her significant others). The main contribution of this paper is that it puts forward a holistic, dynamic, and socially embedded view of RC which leads to questioning the notion of “gap.”     

Looking at the brain: Neural effects of “made in” labeling on product value and choice

International business research posits that, under certain circumstances, consumers prefer goods manufactured in their own country regardless of their country of origin image. Yet the psychological origin of such Domestic bias remains unknown. This study presents a neuroimaging experiment developed in Spain. The task combined low and high involvement goods marked with Domestic “Made in Spain” and Foreign “Made in USA” (similar culture) and “Made in China” (different culture) labels. The findings reveal that Domestic goods always convey neural rewarding sensations. Neural aversive biases toward Foreign goods occur only when the products are culturally different and high involvement. These findings help improve business retailing strategies.