Opinion leaders and followers: A replication and extension

Opinion leadership has been a central construct in studies of new product diffusion models. Flynn, Goldsmith, and Eastman (1996) introduced the related concept of opinion seeking and documented its measurement properties. This replication and extension paper examines these two concepts, using their original scales and placing them in a nomological model that includes innovativeness and computer and software use as antecedents. The research model is tested empirically using a convenience sample of 123 Israeli consumers, with regression models and a multiple discriminant analysis. Innovativeness and computer usage were found to explain opinion leadership and opinion seeking. Opinion leadership and opinion seeking predicted several computer‐related outcomes. The findings can be used to identify and utilize the differing information search profiles for opinion leaders and seekers. The former use a variety of sources, such as store visits and category‐specific newspapers and magazines. In contrast, seekers rely more on expert advice from opinion leaders. © 2008 Wiley Periodicals, Inc.     

Values of middle-class blacks and whites: A replication and extension

This study gathered ratings of the importance of the 36 Rokeach terminal and instrumental values from 37 black adults, 53 white adults, 105 black and 113 white students. The purpose was to replicate Ness and Stith's (1984) [Ness, T. E., and Smith, M. T. (1984). Middle-class values in blacks and whites. In Pitts, R. E., and Woodside, A. G. (Eds.), Personal values and consumer psychology (pp. 231–237). Lexington, MA: D.C. Heath & Co.] finding that black adults rated many of these values higher than did white adults at the same socioeconomic level. The results support this finding. Black students rated many of the values higher than white students, and students in general rated many of the values higher than did adults in general. Measuring and controlling for two response sets, yeasaying and social desirability, showed that the race difference for the adult subsample could not be ascribed to these artifacts, but that many apparent age differences in value ratings could be accounted for by response set effects.     

Behind make or buy decisions in export strategy: A replication and extension of Trabold

Given the centrality of make or buy decisions in transaction cost theory, it is important to understand the factors that influence managers’ choices. The empirical evidence to date is unclear as to what conditions influence export managers’ choices to “make” (the direct mode of establishing in-house export channels) versus “buy” (the indirect mode of outsourcing certain services to intermediaries). Peng and Ilinitch [Peng, M. W., & Ilinitch, A. Y. (1998). Export intermediary firms: A note on export development research. Journal of International Business Studies, 29(3): 609–620] propose a transaction cost-based theory of export intermediation. They suggest that market distance and product complexity are the two primary driving forces behind exporters’ decision to “buy” by engaging export intermediary firms. Their hypotheses have been tested and partially supported by Trabold [Trabold, H. (2002). Export intermediation: An empirical test of Peng and Ilinitch. Journal of International Business Studies, 33(2): 327–344] based on French data. Using a new archival database covering 185,731 export transactions over a two-year period, we replicated Trabold's work using U.S. firm data. Our findings are similar. This strengthens the reliability and validity of Peng and Ilinitch's theory as well as the generalizability of Trabold's findings to a more global context. Overall, given both the importance and paucity of replication work in the strategy literature, this study serves as an example of how export strategy research can advance through cumulative empirical efforts.     

The Antecedents and Moderators of Offline Information Search: A Meta-Analysis

An examination of consumer information search literature reveals that the effects of several antecedents (cost, price dispersion, knowledge, prior experience) on offline information search vary greatly in terms of the directions and magnitudes of the determinants’ effect sizes, particularly indicating the possibility of inverted-U shaped relationships. Also, despite a wide range of studies undertaken, there remains a need for identifying an overarching framework for consumer information search. This article synthesizes previous empirical studies on offline information search literature, and attempts to provide and test a framework that advances our understanding of the current state of this literature. The review identifies significant antecedents to offline information search, and also tests the moderating effects of demographic variables and study conditions on the direct effects. In the context of the main effects, findings suggest that the nature of relationships of several antecedents with the central construct is indeed inverted-U shaped. Further, moderator analyses identify the boundary conditions under which specific theories hold. The closing section provides future research directions.     

A replication study of the credit card effect on spending behavior and an extension to mobile payments

Prior research has shown that credit cards increase spending behavior as measured by the willingness to pay (WTP) or basket value. This research aims to replicate the credit card effect and to extend this effect to mobile payments. In four empirical studies, of which three online studies and one lab study (total n = 692), we manipulated payment methods (i.e., cash, credit cards, and mobile payments) and measured spending behavior (i.e., WTP and basket value). Across four studies, we did not replicate the credit card effect on either measure of spending behavior, suggesting the effect in the literature may be inflated or may have been fading away. A meta-analysis of the relevant literature revealed the expected credit card effect but also showed that the credit card effect has become weaker through the years and that this effect is contingent on the location of data collection. We also did not find evidence that the credit card effect extends to mobile payments on either measure of spending behavior in the three online studies. However, we found a significant difference between mobile payments and cash on the basket value measure (but not for the WTP measure) in the lab study. This paper also explored whether the pain of payment or payment convenience may be a mechanism underlying the relationship between payment methods and spending behavior. Although the pain of payment tended to be lower and the payment convenience tended to be higher for mobile payments, these effects did not translate into more spending behaviors.     

Search regret: Antecedents and consequences

Consumer search behavior has received considerable research attention in marketing. An area that has not been studied, however, is unsuccessful consumer search and the outcomes of such. This study proposes the concept of “search regret,” a postsearch dissonance that results from an unsuccessful prepurchase search. A pilot study is conducted to verify the existence of the search regret construct and to identify its potential antecedents and consequences. A conceptual model is then presented and tested. Based on the results, implications for retailers as well as suggestions for future research relating to search regret are discussed.     

Antecedents and consequences of idiosyncratic deals: A frame of resource exchange

This study examines the antecedents and consequences of both timing and content of idiosyncratic deals (i-deals) for attracting and retaining valuable employees. A resource exchange frame theorizes the influence pattern of personal individualism value, social skill, and perceived insider status on i-deals timing. Individualism and social skill are expected to relate to both ex ante and ex post i-deals; perceived insider status is anticipated to relate only to ex post i-deals. The frame also suggests that i-deals’ content and personal development relate primarily to relational and balanced psychological contracts; the other ex post i-deals, flexibility and workload reduction relate to transactional psychological contracts. The frame was tested with data collected from 289 Chinese employees in the telecommunication industry.     

Antecedents and consequences of brand attachment: A literature review and research agenda

Consumers develop powerful connections with brands and they feel a strong bond or attachment to favourite brands that can lead to re-purchase behaviour, reduced price sensitivity and increased customer loyalty. Gaining greater in-depth knowledge of brand attachment offers a powerful means of understanding and facilitates modelling the mechanisms for achieving greater profitability and increased revenue for firms. The purpose of this paper is first to map the antecedents, mediators and consequences of brand attachment; second to provide scholars with a map of prior research as a starting point for future research; and third to offer insights to extend understanding of how consumers relate to and engage with brands. The antecedents to brand attachment are categorized under five headings: brand-related concepts; self-brand connection and connection; congruence and the self; emotional drivers of brand attachment; and service-related concepts. The consequences of brand attachment are categorized as: brand loyalty and switching resistance; purchase intentions and willingness to pay; and word of mouth. The review and future research agenda utilize the Theory, Context, Characteristics, Methodology structure: (T) theory and concepts; (C) context and industry sectors; (C) characteristics (antecedents, mediators and consequences); (M) methods used in prior research. Recommendations focus on: social media marketing; social media marketing influencers and psychological ownership.     

Antecedents of Coupon Proneness: A Key Mediator of Coupon Redemption

Coupons increase the buying power of consumers. Businesses use coupons to increase sales, new products adoption, and repeat buying. Billions of coupons are distributed annually via different methods. However, consumers redeem only a small fraction of these, thereby forgoing the potential cost savings. The authors investigated several factors that motivate coupon redemption. The data were obtained by surveying 353 U.S. consumers. Price consciousness, pride, and satisfaction in using coupons, and value consciousness were found to increase coupon use. The perception that the savings are not worth the effort decreased their use. The results suggest ways for managers to boost coupon use.     

Strategic Framing: A Study of the Antecedents of Threat and Opportunity Perceptions

A model of the antecedents of managers' perceptions of market situations as threats or opportunities (strategic framing) is examined in order to explore possible explanations for managers' tendency to overlook threats and opportunities which arise due to changing market conditions. The results indicate that threat and opportunity are not polar opposites, as assumed in the literature, and that threat and opportunity perceptions have different causes. Implications of the findings for enhancing the responsiveness of firms to changing market conditions are discussed.Walter K. Koch Chair in Entrepreneurship     

Antecedents of adaptive selling among retail salespeople: A multilevel analysis

The literature on adaptive selling behavior has grown rapidly over the years, with heavier emphasis placed on industrial/professional salespeople and less attention given to retail salespeople. This study contributes to addressing this imbalance by examining the effects of two salesperson factors (selling skills and affective commitment) and two company-level variables (empowerment and behavior-based control) on the adaptive selling behavior of retail salespeople. Using data obtained from a two staged sampling procedure (105 companies and 419 salespeople), we employ a multilevel analytical procedure to model the effects of the salesperson and organizational factors on adaptive selling behavior of retail salespeople. The results indicate that selling skills and affective commitment directly influence adaptive selling while empowerment and behavior based control only indirectly influence adaptive selling behavior. Based on the findings of this study, implications for managing retail salespeople as well as limitations and suggestions for future research are presented.     

Antecedents of Belief in Global Citizenship: A Two-Country Empirical Investigation

ABSTRACT

This research contributes to the existing literature by investigating the antecedents of belief in global citizenship. Previous literature in global brand management has provided strong evidence of the importance of perceived quality and social prestige of global brands in influencing consumers’ evaluations of global brands. Accordingly, the authors’ model focuses on the perceived quality and social prestige of global brands as antecedents of consumers’ belief in global citizenship. In addition, they examine the direct and indirect effects of consumer ethnocentricity and cultural openness on consumers’ belief in global citizenship. They empirically examine this framework within a rich cross-cultural context using samples from the United States and India (developed and developing countries). The proposed model suggests that perceived quality and social prestige of global brands are mediators of the relationship between ethnocentricity and cultural openness and consumers’ belief in global citizenship. They followed Gerbing and Anderson's two-step approach to develop a measurement model with an acceptable fit to the data and then conducted a structural model to test the hypothesized relationships. The authors conducted χ² difference tests to examine the structure of their hypothesized relationships across the United States and India. The results support partial mediation for perceived quality and social prestige of global brands on the relationship between ethnocentricity and cultural openness and consumers’ belief in global citizenship. Furthermore, they demonstrate some interesting differences in the relationships in the model across the two samples.     

Perceptions of Country Corruption: Antecedents and Outcomes

Globalization has increased the need for managers (and future managers) to predict the potential for country corruption. This study examines the relationship between Hofstede's cultural dimensions and how country corruption is perceived. Power distance, individualism and masculinity were found to explain a significant portion of the variance in perceived corruption. A significant portion of country's risk, trade flow with U.S.A., foreign investment, and per capita income was explained by perceived corruption.     

A Model of Organizational Antecedents to Franchise Revenues

Abstract

This study investigates antecedents to financial outcomes in franchised distribution channels. A model is developed which implicates authoritative and normative control as antecedents to franchise revenues. The model is tested with data from two hundred sixteen franchises in the Norwegian distribution system of a multinational oil refiner. The results indicate that authoritative control engenders normative control and control mechanisms are associated with franchise revenues. Implications for franchise management and channels research are outlined.     

Antecedents of intention to use chatbots in service encounters: A meta-analytic review

The trend of using artificial intelligence based chatbots for service encounters has seen a significant spike in recent times. Many studies have attempted to explain the adoption of the technology for various service applications; this study synthesizes the literature through a meta-analysis, for which data from 70 independent studies, with a combined sample size of 20,026 was considered, to understand the influencers of the attitude and intention to use chatbots for service encounters. In addition, this study also sought to understand the moderating role of the culture, the technological characteristics captured through the variables transactional/non-transactional, and informative/entertaining of the hypothesized relationships. Meta structural equation modelling (meta-analytic SEM) was used to analyse the data. The results indicate playfulness, attitude, usefulness, facilitating condition and social influence of the chatbots are the key factors in influencing user adoption. Further, technological characteristics and culture were found to significantly moderate certain relationships in the model. Practical and theoretical implications have also been discussed.     

Positive and Negative Antecedents of Purchasing Eco-friendly Products: A Comparison Between Green and Non-green Consumers

This study aims to analyze what drives and prevents the purchasing of eco-friendly products across different consumer groups and develops a conceptual model embracing the positive altruistic (care for the environmental consequences of purchasing), positive ego-centric (green self-identity and moral obligation), and negative ego-centric (perceived personal inconvenience of purchasing eco-friendly products) antecedents of eco-friendly product purchase intention and behavior. We empirically validate the conceptual model for green (n = 453) and non-green (n = 473) consumers (i.e., consumers who engage in a set of pro-environmental behaviors for environmental reasons versus consumers who do not engage in these behaviors). Data are analyzed using structural equation modeling and multi-group analysis of the two groups. The results confirm the relevance of the determining factors in the model and show significant differences in eco-friendly product purchasing patterns between green and non-green consumers. Altruistic motives are more important for green than for non-green consumers. Negative ego-centric motives affect the purchase intentions of non-green consumers more than the intentions of green consumers, whereas the impact of negative motives on behavior is stronger for green than for non-green consumers. The first contribution of this paper is the development and testing of a parsimonious model of eco-friendly products purchasing that embraces both positive (altruistic and ego-centric) and negative (ego-centric) antecedents, which have been theoretically suggested in the past but have rarely been empirically tested together. The second contribution of this study is that it develops insight into the specific antecedents of eco-friendly products purchasing for green and non-green consumers to assess potential similarities and differences in eco-friendly products purchasing process, the hypothesized antecedents, their impact on eco-friendly products purchase intention and behavior, and the intention–behavior relation.     

A Model of Interorganizational Networking Antecedents,Consequences and Business Performance

Purpose: This quantitative study intended to examine the communication interactions that develop within a business network among various actors (i.e., customers, providers, cooperators, etc.), together with their effects upon business networking and performance. To these ends, we developed a conceptual model of dyadic marketing-oriented and network-oriented communication exchanges (i.e., interorganizational antecedents), interorganizational networking consequences, and business performance. Specifically, interorganizational networking consequences were examined in terms of tactical and strategic cooperation, whereas business performance was examined in terms of adaptability, productivity and efficiency.

Methodology/approach: To set the hypotheses of the study we delved into the wide stream of marketing literature pertaining to interorganizational networks and business-to-business relationships, and specifically to the marketing orientation theory, the social network theory, and the IMP approach. These research hypotheses were tested using advanced statistical analysis and causal modeling. The research sample comprised 1,000 business-to-business international companies, which were mostly U.S., and European and were randomly selected from the yahoo.com business-to-business companies’ subdirectory. The data collection involved a two-wave e-mail survey, in which the quantitative research instrument was emailed to the respective marketing directors’ personal accounts. Totally 249 high ranking marketing executives responded, thus yielding a 24.9% response rate. The selected data were, then, subjected to rigorous advanced statistical analysis of structural equation modeling, using the AMOS21 statistical package, to test reliability and stability of selected measures and validity of the research model, as a whole.

Findings: Overall, the research findings provided sufficient evidence that the proposed model was robust. Moreover, the findings supported that communication exchanges that deploy within a wide array of participants (i.e., within a network of organizational members, customers, partners, and other interacting partners within a market), may have stronger explanatory powers upon a company’s networking effects and business performance, than communication exchanges that evolve merely at a dyadic company-customer level.

Originality/value/contribution: This research is original; that is, it deals with empirical, quantitative data and makes an attempt to combine marketing concepts mainly from 3 marketing streams studying the long-term business-to-business relationships. Our approach is based on existing marketing literature, suggesting that networks, apart from being embedded in previous relationships and interactions, they may also be based on more loosely coupling between organizations. Thus, we use the IMP approach to formulate the measures of our study; however, we don’t discriminate between strong and weak ties in relationship bonding. In this research we focus on specific communication behaviors that may nurture interorganizational networking and look for effects upon cooperation and business performance. The research findings imply that marketing executives would worthwhile expand their communication exchanges beyond their narrow customers’, or providers’ network, to the wider array of trustworthy business circle, as such a behavior may largely favor their companies’ adaptability to environmental changes, flourish innovation, and lead to synergies in efficiency and productivity gains.