商业银行业务流程再造的途径与模式选择

以客户为中心,实现操作流程的重整与再造 这是业务流程再造的重点所在.在整合时要把握"优质客户是银行生产力",以客户需求为出发点,以业务操作整合为重点,建立起以客户为中心的经营组织体制.其根本指导思想是:一是整合银行的一线前台部门,同时,对后台操作进程规范整合,合理设置,避免多头管理,提高工作效率.二是对顾客价值贡献度审视操作流程,为高价值客户提供尽可能多的增值服务.     

探索智慧银行“1+1+N”IT建设模式

互联网金融在商业模式、运营方式、业务创新、技术手段运用等方面带来了变革。在商业模式上,互联网金融可凭借其超越时间和空间的客户接入能力,低廉的用户价值转换成本,丰富的营销方法和手段,渗透到更广阔的客户群,发展更多的中小型业务,获得更加丰厚的利润,实现长尾经济的商业模式。在运营方式上,互联网金融组织和运营有着鲜明的互联网风格,以网络平台作为业务发展的核心,所有运营都是建立     

论信贷业务重组与流程再造

信贷业务重组与流程再造服从于效益最大化目标.低价值客户与低成本服务流程相适应,高价值客户与高价值成本服务流程相匹配,使信贷业务重组与流程再造在均衡中发展.     

我国商业银行运营业务流程再造浅析

商业银行之间的竞争实质就是服务水平之间的竞争,服务水平的竞争取决于流程能力的竞争。国内商业银行都存在着运营业务流程复杂繁琐、柜员操作负担重、客户满意度不高以及风险管理压力大的难题,本文对国外商业银行的运营业务流程再造的国内外环境、发展的趋势和必要性进行了分析,结合国内商业银行运营业务流程再造面临的相关问题,提出国内商业银行应该从组织、流程、系统等方面进行着手再造。     

流程再造的知行合一

任何策略远景的实现、信息系统的导入、企业文化价值观的具体呈现,终将落实到流程。CFO在关注企业价值和风险管理之余,还需重点关注的即是流程再造。"企业再造之父"迈克尔·哈默于1990年首次提出了业务流程再造(BPR)的概念:以流程为导向,从企业战略和顾客需求角度出发,以创造更大价值和更多顾客满意度为最终目标去改造流程从而提高以企业竞争力为目的的变革。为了形象     

价值链成本管理为基础的跨组织资源整合:一个实地研究

以权益价值最大化为目标的公司价值管理模式(VBM),由最初以资本主导型管理(以战略选择—资本运营与并购策略—权益价值估价与增值为主线),逐渐地演变为产业经营主导型管理(从战略选择—组织内部价值链分析及流程再造—组织间多赢合作与组织内管理整合为主线)。深南电路是中国制造业企业的典型代表,其从客户价值导向的研发——生产精益管理——客户价值引导——柔性组织管理等方面进行了以价值链成本管理为基础的整合,使企业成功的抵御经济危机,价值链成本管理经验值得深入研究。     

对商业银行客户资源经营管理策略的思考

我国商业银行客户资源类无形资产主要包括政府机构类大客户、金融机构类大客户、集团类客户、稳定的基本结算户、个人高端客户及客户信息等内容。它们具有规模与品牌优势、信息与网络化价值的特点,由于存在认识、体制、手段、分布上的主要问题,不仅必须建立和完善支付结算体系,提供VIP服务、组织任务团队,采取高层营销,成立财富管理中心等服务营销基础能力,而且必须推行价值导向、市场营销、维护创新、信息共享、流程渠道策略,以提升基础服务营销、企业效益、市场占比、客户与产品开发、信息采集等方面的能力,实现服务、技术、情感维护的创新,实现服务渠道的互联互动。根据渠道重点运营的业务设计合理的操作流程和服务界面,并通过经营管理机制的再造,保持经营管理理性,建立客户风险预警机制和风险管理责任制等更深层次、更具魅力的运作,就一定能将客户关系这一优势资源逼近最优化配置状态,保持我国商业银行的基础竞争优势。     

客户关系管理研究——以建设银行LC分行为例

本文以建设银行LC分行为研究对象,通过细分客户,对不同客户制定不同的营销、服务方案;通过细分客户经理,明确不同岗位客户经理的职责;通过流程再造,提高营销、服务效率;通过建立公平公正的绩效考核体系,提高客户经理对客户关系管理的主动性和创造性;通过招聘壮大客户经理队伍,通过培训、考试考核提高客户经理素质并遴选专家型客户经理和产品经理,从而提高建设银行客户关系管理效率,推动建设银行各项业务的科学发展。     

私人银行的价值主张——实践回顾与方向选择

私人银行商业模式的核心问题是私人银行的价值主张是什么,即它能够为客户提供哪些满足客户需求的产品或服务。本文在简要回顾国内私人银行产品和服务创新实践的基础上研究了私人银行价值主张的方向选择。与按照职业或资产规模的普通分类方法不同,本文认为可以从需求差异角度把高净值客户分为两大类：财富创造型客户和财富增值型客户。财富刨造型客户财富主要表现为企业价值,他们关注的是银行能否提供适当的投、融资解决方案以帮助企业发展,私人银行应当为他们提供整合化的公司金融解决方案;财富增值型客户希望通过资产配置实现存量财富的保值、增值,对收益率比较敏感,私人银行可以突破传统的均值一方差模型,依据WAF框架为他们进行多目标的资产配置。     

客户关系管理及其在我国商业银行领域的应用

客户关系管理(CRM)是现代管理科学与先进信息技术结合的产物,是企业重新树立以客户为中心的发展战略,并在此基础上开展的包括判断、选择、争取、发展和保持客户的过程;是企业以客户关系为重点,通过优化组织体系和业务流程,提高客户满意度和忠诚度,提高运营效率和利润的工作实践;也是企业为最终实现电子化运营目标所创造和使用的信息技术、软硬件系统及集成管理方法、解决方案的总和.我国商业银行在以信息化建设带动自身发展过程中,应注重客户关系管理理念,推动CRM系统的实施,以确保银行挖掘客户资源、再造组织结构、优化业务流程、提高其电子化运营水平、实现重塑银行核心竞争力的目标.     

Bayesian Premium Rating with Latent Structure

We propose a fully Bayesian approach to non-life risk premium rating, based on hierarchical models with latent variables for both claim frequency and claim size. Inference is based on the joint posterior distribution and is performed by Markov Chain Monte Carlo. Rather than plug-in point estimates of all unknown parameters, we take into account all sources of uncertainty simultaneously when the model is used to predict claims and estimate risk premiums. Several models are fitted to both a simulated dataset and a small portfolio regarding theft from cars. We show that interaction among latent variables can improve predictions significantly. We also investigate when interaction is not necessary. We compare our results with those obtained under a standard generalized linear model and show through numerical simulation that geographically located and spatially interacting latent variables can successfully compensate for missing covariates. However, when applied to the real portfolio data, the proposed models are not better than standard models due to the lack of spatial structure in the data.     

The development of the group accounts disclosure system in Japan

The Japanese disclosure system of consolidated statements was introduced in 1977 and extensively revised in 1997. The role of the bureaucracy has been significant in these developments and seems to be part of Japan's closed culture. However, other explanations could also be applied. In particular, although Japanese firms opposed such disclosures on the basis of preparation costs, the Japanese government had to modernize the disclosure system, including consolidation, in order to develop the securities market regardless of an individual company's interests.     

Moments of Compound Mixed Poisson Distributions

Recursive formulae are derived for the evaluation of the moments and the descending factorial moments about a point n of mixed Poisson and compound mixed Poisson distributions, in the case where the derivative of the logarithm of the mixing density can be written as a ratio of polynomials. As byproduct, we also obtain recursive formulae for the evaluation of the moments about the origin, central moments, descending and ascending factorial moments of these distributions. Examples are also presented for a number of mixing densities.     

The designing of corporate accounting law in Japan after the Second World War

After the Second World War, during the neutralization of the controlled economy of wartime Japan, a design for a Corporate Accounting Law was elaborated by the Investigation Committee on the Business Accounting System. The Investigation Committee tried to establish not only new business accounting standards but also a central and independent administrative organ of corporate accounting regulation on the basis of the Corporate Accounting Law. The Corporate Accounting Law was expected to lay the legal foundation of the new corporate accounting regulation regime in Japan. Nevertheless, even though the original design of the fundamental accounting law was never realized, it should be considered the starting point for our understanding of external accounting history in post-war Japan.     

The deliberation around accounting techniques: accounting for depreciation and foreign exchange in an Indian jute company, 1870-1900

This paper examines the way two accounting techniques, namely depreciation and foreign exchange, were deliberated on, between 1870 and 1900, in an Indian jute company whose shareholders resided in the UK. The arena for these deliberations was the conflictual relationship between controlling and non-controlling shareholders as to how best to account for depreciation and foreign exchange especially when the particular accountings affected distributional issues such as the dividend decision. The purpose of this paper is to analyse and explain the processes by which a company's accounting practices emerge and develop as a contest between different interests. Accounting framed the parameters of the deliberations and provided the language of power and dissent. The paper uses a rich archive that includes narrative and accounting material.     

Disclosure of government financial information and the cost of local government’s debt financing——Empirical evidence from provincial investment bonds for urban construction

China’s slowing economic growth and rapid urbanization have made local government debt financing a significant issue.This study uses a sample of China’s provinc...     

Pricing Dynamic Insurance Risks Using the Principle of Equivalent Utility

We introduce an expected utility approach to price insurance risks in a dynamic financial market setting. The valuation method is based on comparing the maximal expected utility functions with and without incorporating the insurance product, as in the classical principle of equivalent utility. The pricing mechanism relies heavily on risk preferences and yields two reservation prices - one each for the underwriter and buyer of the contract. The framework is rather general and applies to a number of applications that we extensively analyze.     

Guidelines for Manuscripts Submitted to The China Journal of Accounting Research

正The China Journal of Accounting Research"CJAR"(ISSN 1755-3091)publishes quarterly.It contains peer-reviewed articles and commentaries on accounting,auditing and corporate governance issues that relate to the greater China region.We welcome the submission of both theoretical and empirical research papers pertinent to researchers,regulators and practitioners.Authors should note:1 Submissions must be original     

International harmonization of Japanese accounting standards

Historically, Japanese accounting standards have been quite distinct from International Accounting Standards (IASs) which have been perceived as being modelled on British-American accounting standards. However, in the 1990s, after the publication of E32 in 1989 and the IASC-IOSCO Agreement in 1995, the Business Accounting Deliberation Committee (BADC), the standards-setting body in Japan, has pursued a policy of harmonization with IASs. Accounting standards relating to consolidated financial statements of companies that make cross-border offerings of securities or operate worldwide are being revised drastically. This paper focuses on the development of international accounting harmonization and its impact on Japan.