Beyond third party role: Disputes and managerial intervention

This article reviews the research findings on managerial third party intervention and the factors that affect role choice. It explores the implications of research findings and advocates using a political approach to investigate the ways that managers enter into disputes, both directly and indirectly, and through such roles as conflict orchestrators. It calls for reexamining the assumptions that underlie this research and for focusing on the process of defining conflicts, uncovering coalitions and networks of relationships, and linking third party intervention to the ideology that underlies organizational disputes.     

Citizenship behavior and fairness in organizations: Issues and directions for future research

In this review, we discuss the preceding papers in the special issue, and explore their implications for future research. In particular, the effects of fairness on citizenship behaviors are summarized, the role of managerial responses to OCBs on subsequent perceptions of fairness are explored, and directions for future research are discussed.     

广西农产品第三方冷链物流发展对策分析

文章分析了广西农产品冷链物流现状及存在的问题,提出推进广西农产品第三方冷链物流发展的对策建议,不仅对广西农产品的流通具有积极作用,同时也为广西第三方物流企业开拓新的物流增值业务提供思路。     

第三方物流管理信息系统的分析与设计

物流管理信息系统在第三方物流企业中具有重要意义,可以称得上是其构建现代物流的中枢神经。文中主要对第三方物流管理信息系统进行分析,对其设计提出部分建议。     

基于AHP的第三方逆向物流服务商的选择

随着逆向物流的逐步发展,逆向物流外包越来越受到广泛关注。第三方逆向物流服务商的选择问题是企业面临的实际问题。文章以层次分析法为工具,建立了一个服务商选择的决策模型,并结合算例,展示了模型的简单有效性,对企业科学合理地选择第三方逆向物流服务商具有一定的指导意义。     

第三方物流的质量管理综述

通过对第三方物流质量管理的指标体系和方法的研究,列举出了国内外的一些分析和研究成果,举出一些第三方物流的实际案例,同时通过分析第三方物流质量管理的国内的研究成果,对于其质量评价指标的选取标准和评价的方法进行了归纳和总结。给予第三方物流质量管理一些新的建议和指导。     

Managers as informal third parties: The impact of supervisor-subordinate relationships on interventions

This research focuses on the distinctions between formal and informal third parties articulated by Kolb and Sheppard (1985), the most important of which is the relationship that exists between the third party and the disputants. Several hypotheses are advanced regarding the consequences of a sudden change in the relationship on the process and outcomes of the intervention. An experimental simulation of a supervisor-subordinate discussion (about a dispute among subordinates) is conducted with 62 undergraduate volunteers as participants. The supervisors in the experimental group receive negative affective information about the subordinate prior to the meeting, which is expected to influence the relationship and hence the intervention. Results indicate that in the experimental condition performance evaluations were lower, ratings of trust were lower, and the atmosphere in the discussion was rated as less friendly. Interestingly, in dyads where the negative information was discussed openly each of the ratings was higher than when the negative information was not discussed, as was the satisfaction reported by each of the participants. The implications of these findings for future research are discussed.     

What Makes a Good Mediator? Insights from a Mediation Training Program Participant

Mediation is a popular form of alternative dispute resolution for settling conflicts occurring in employment settings. Such workplace conflicts handled by mediation, for example, include discrimination, wrongful termination, as well as various labor-management issues. Defined as a structured process where a neutral third party assists the two conflicting parties in arriving at a voluntary resolution, individuals have undergone mediation training in order to become mediators. While research exists on how mediation-training programs should be structured, the purpose of this research is to determine the key attributes required to develop good mediators and whether such characteristics can be acquired through mediation-training program participation. Utilizing an autoethnographic methodology as a mediation training program participant, it was discovered that effective mediators demonstrate strong communication skills, flexibility, neutrality, composure and ethicality during the mediation process which can be attained through participation in mediation-training programs.     

第三方物流的增值服务

当前国际市场第三方物流（3PL）有很高的竞争力。大多数的第三方物流供应商提供一些基本服务,如运输与仓储服务,但很少提供增值服务。研究课题的主要目标是将第三方采购（3PP）作为其第三方供应商的增值服务。3PL提供商应当增加其增值服务,是为了保持其核心的竞争优势。而同时3PP是一种可行的选择。许多我国当地的第三方物流供应商并没有意识到他们的增值服务,因为他们主要只提供基本的服务（运输和仓储）。另外,从买方的角度来看,中小型企业缺乏足够大的购买力,比如数量,所以他们的采购价格相对而言比大企业要高出很多。这个研究提出第三方采购作为其增值服务,一方面能够增加第三方供应商的核心竞争力,另一方面使得我国的中小型企业也能获得更多的利润。     

安徽省第三方物流企业核心竞争力研究

分析安徽省第三方物流企业的现状,从核心竞争力的角度出发,对如何提高安徽省第三方物流企业的核心竞争力进行研究。     

Informal conflict intervention: Advice and dissent

A disparity appears to exist between how managers are advised to handle conflict and the intervention methods that they utilize in actual practice. Normative advice tends to agree that managers should adopt a facilitative, mediatorlike role (e.g., Walton, 1987; Tjosvold, 1990), while the empirical research suggests that managers are much more controlling, often deciding how to resolve the problem on their own (e.g., Kolb, 1986; Sheppard, 1983). The present study focuses on two potential reasons as to why managers utilize the methods they do: (1) They treat choices instrumentally to achieve key goals and (2) they interpret or frame conflicts in a form that suggests directive action. One hundred and eighty managers were interviewed about a recent effort to intervene in a dispute at work. The results confirm that managers are very controlling when intervening in disputes and relates this to both interpretive frame and, to a lesser extent, managerial goals. A canonical analysis appears to emphasize the pivotal role that frame plays in influencing whether or not managers choose the solution. Implications of these results for managerial action are discussed.     

基于顾客价值的第三方物流企业核心竞争优势识别研究

以"顾客价值"为切入点,结合我国第三方物流企业特征和行业环境,对我国第三方物流企业的核心竞争力进行分析,提出了第三方物流企业的五个主要核心竞争力。并根据以上分析构建了第三方物流企业核心竞争力评价指标体系,通过模糊综合模型对其进行综合评价。文章最后对A第三方物流公司进行实证分析,在验证该方法可行性的同时,希望通过评价结果使企业认清自身的竞争能力,找到缺点与不足,为企业不断提高自身的服务水平奠定基础。     

第三方物流在电子商务发展中的作用研究

电子商务是信息技术在经济中应用的一个新模式。第三方物流与电子商务的结合可以有效地促进这一新经济模式的快速发展。本文分析了电子商务的各种模式以及这些模式对第三方物流的需求，并重点研究了第三方物流在电子商务发展中的作用。     

后牌照时期第三方支付企业升级路径研究——基于平台经济的视角

非金融机构支付业务许可证(电子支付牌照)的发放为中国第三方支付企业的发展带来了更加有利的政策环境,也对企业技术、服务和管理等方面的能力提出了更高的要求,第三方支付企业的升级势在必行.本文从平台经济的视角出发,深入分析了第三方支付企业所具有的平台型企业的特点,对企业升级和平台拓展的内在联系进行了对比,并在此基础上提出后牌照时期第三方支付企业实现有效升级的具体路径,剖析了升级过程中企业可能面临的问题,期冀为中国第三方支付企业的持续健康发展提供参考.     

基于供应链管理的第三方物流发展对策

近几年，随着国内掀起的物流热，第三方物流企业如雨后春笋般诞生。另一方面，随着我国加入WTO后物流市场的逐步开放．我国第三方物流企业如何发展便成了首要问题：本文从供应链管理的角度出发，在对第三方物流产业竞争结构分析的基础上，讨论了第三方物流企业的发展对策.     

我国第三方汽车物流企业SWOT分析

以战略管理中的重要工具SWOT矩阵为分析手段,对第三方汽车物流企业的内部优势、劣势以及它们所面临的外部机会和威胁进行了分析,并在此基础上建议性地提出第三方汽车物流企业应该采取的发展战略。     

第三方物流行业的发展和特征分析

文中阐述了第三方物流行业的概念,并分析了它的特点,最后描述了发达国家第三方物流的发展状况,以求对第三方物流行业的发展和特征做详尽的分析。     

第三方物流及其在我国的发展策略

第三方物流是现代物流的重要形式，它的发展程度已经成为衡量一个国家物流水平的重要标志之一。本文主要阐述了第三方物流的概念及其产生的原因，分析了目前第三方物流在我国的发展现状和问题．并提出了我国发展第三方物流应采取的方法和策略，     

信息化环境下我国第三方物流企业发展策略的研究

本文通过研究信息化对我国第三方物流企业发展的影响,探讨信息化环境下我国第三方物流企业的发展中存在的多方面问题,并分析问题的成因与影响,旨在提出相应的解决方案,以促进我国第三方物流企业的健康和稳定发展。