From Cattle and Coke to Charlie: Meeting the Challenge of Self Marketing and Personal Branding

Since the late 1990s, self marketing and personal branding have become increasingly popular as subjects of self-improvement books, Web sites and consultancy services, especially in the USA. To date, little of this interest appears to have permeated the discipline of marketing, either in terms of formal research, textbook contents or academic curricula. This paper examines the theoretical basis of self marketing and personal branding, identifies some of the conceptual, practical and ethical problems it poses for the discipline, and points to some of the challenges facing higher education in attempting to create a curricular framework within which marketing professionals can learn how to market and brand themselves effectively.     

The emergence and development of place marketing's confused identity

This paper draws parallels between the emergence and development of place marketing research with the emergence of service marketing as a distinct subject area within marketing. However, the topic area itself remains confused, terms used to describe its various associated phenomena have not been clearly defined, there is little consensus what type of marketing or branding applies to places, and the literature has not resolved the differences in marketing / branding individual places and whole nations, thus leading to confusion for academics and practitioners alike. A thematic review of the literature is presented in order to reflect on the way various aspects of the literature have developed, and how this has impacted on the current debate. The confusion over the use of terms originates from the way the literature developed over time in different subject areas, but also appears to be linked to the way authors successfully target articles for publication, using terms that better align with a journal's focus rather than necessarily using the most appropriate term for the specific construct under investigation.     

Commodities Must Begin to Act Like Branded Companies: Some Perspectives from the United States

The agricultural commodity industry needs to focus more on profits, less on value, and must change with the consumer. In short, a branded approach is needed. Households today are comprised of time-starved persons working outside of the home who have less experience shopping for and distinguishing between ready-to-eat fruits and vegetables and ones that may be overripe. Consumers want to place their trust in branded companies to give an official endorsement that the product is indeed good and worthy of purchase (e.g., Dole Brands, Sun-Maid Raisins). This change in the mindset of today's food shopper has provided an unprecedented opportunity for marketers of commodities to begin to act like branded companies by stamping the name of a well-known brand onto a commodity thereby guaranteeing its goodness and freshness. A profitable opportunity exists on the horizon for commodity marketers to behave in a manner that is more consistent with branded companies and today's consumer. A case history of Ocean Spray, which has recently faced a decision to protect the brand or sell off and take the risk of being a non-branded commodity in an extremely competitive market, is also discussed.     

What Is and What Is Not Social Marketing: The Challenge of Reviewing the Evidence

This paper describes our experience in undertaking a review of the effectiveness of using social marketing to tackle nutrition problems. One of the biggest challenges was identifying programmes which could be genuinely defined as 'social marketing'. Here we describe how we applied and tested a framework for identifying and assessing legitimate social marketing research. Implications for both social marketing theory and practice are discussed.     

Babies Cost Less at Tesco

Through research undertaken in several child adoption agencies, the authors examine the ethical consequences of the use of marketing techniques in the child adoption process within England and Wales.

Increasingly child adoption organisations and social work professionals are made accountable via the language of customer service and performance measurements. The use of commercial techniques such as marketing is justified on utilitarian grounds. However, any utilisation of marketing within the child adoption process is forced to ensure that the child is not de-centred. Here, the authors argue, there are tensions between the humanitarian project that is child adoption, and the unease produced by viewing the child as human 'product'. The use of marketing in child adoption raises issues related to the objectification and commodification of the child and prospective adopters. Within child adoption it is assumed that we must engage with the child as 'face' (Bauman 1995). But will these assumptions stand the encroachment of marketing techniques into this very sensitive area?     

Impersonal vs. Personal Exchanges in Marketing Relationships

Considerations about the future of marketing discipline bring to the surface an important question of marketing relationships management. The aim of this paper is to analyse the phenomenon of marketing relationships as a paradigmatic shift in the marketing discipline. Through the critique of marketing management approach we are searching for the theory that will help to transcend the action oriented marketing philosophy. Our discussion is rooted in the social exchange theory and the two fundamental processes of human exchange interactions – the process of friendship building and the process of power relations. Through the application of the analysis of the processes of interpersonal relations we discuss marketing relationships and extreme types of marketing perspectives: power relations, intrusive selling, conventional marketing exchange and marketing relationships. Conventional (transactional) marketing management and marketing relationships fundamentally at odds with one another, resembling the old Chinese concepts of yin and yang. We conclude that managers are facing the problem of "schizomarketing disorientation", when entering into different marketing processes with different segments of customers.     

Branding and design management: a brand design management model

As brands have become one of firms' most valuable assets, the search for new ways to build brands that achieve a differentiated status in the minds of customers has become of central importance for companies. If design is guided by the brand, it can serve as the cohesive factor for all elements that configure a brand experience and represent an unequivocal source of differentiation. 37 owners and/or top managers of 28 Spanish companies acclaimed for their design were interviewed in order to build a model that integrates branding and design management. The resulting model integrates the innovation process with different kinds of design, in order to build consistent brand experiences.     

Winning Hearts and Minds: Business-to-Business Branding and the Role of the Salesperson

Many business-to-business firms recognise that strong brands can be a valuable resource in today's competitive business environment. To realise the potential of B2B brands, effective communication of brand values is essential. In most B2B markets, the primary form of brand communication is through the sales force and their ability to adapt sales strategies and messages to accommodate customer interactions. There are gaps in the literature regarding the brand value communication process in the customer-salesperson dyad. We argue that successful B2B brand communication requires sales strategies that incorporate brand values appealing to the emotional and the rational concerns of organisational buyers. This paper examines the brand communication process in the salesperson-customer dyad and the extent to which adaptive selling based on a brand platform of rational and emotional brand values could better respond to buying centre members.     

No Space – New Blood and the Production of Brand Culture Colonies

This paper explores implications for marketing education curricula of developments in marketing practice. Research from a variety of sources is drawn together and suggests that many marketing graduates are not being well equipped for 'the new marketing'. Marketing curricula should be reconsidered with respect to the nature of the learning outcomes, skills and knowledge that are required by graduates. Specifically, a range of marketing research and information issues are raised, together with implications of the new marketing metrics and the nature of marketing's wider role (via alliances and partnerships) in Knowledge Management strategies. This is furthered by the need to revisit the marketing concept itself in terms of its wider social responsibilities.     

Internal marketing: a qualitative study of culture change in the UK banking sector

This paper discusses the findings of a qualitative study carried out in the UK retail-bank sector on the implementation of Internal Marketing (IM). While the overall aim of Internal Marketing is the creation of a unified culture around the values of customer service, employee empowerment and service quality, the evidence suggests that Internal Marketing is perceived and enacted in ways that at times contradict such managerial rhetoric. The paper sheds light on what internal marketing is (its underlying principles within the organisations studied), the ways in which the banks studied use it in order to change their organisational culture as well as the difficulties encountered in implementing IM as a culture change agent. It concludes that the implementation of Internal Marketing in the banks under the study is problematic and does not result into a unified organisation culture. Indeed, implementing Internal Marketing is a process fraught with difficulty, which at times leads to divisions, ruptures and ambiguity in the newly created organisational culture.     

The Contribution of Ethical Obligation and Self-identity to the Theory of Planned Behaviour: An Exploration of Ethical Consumers

Whilst the Theory of Reasoned Action (TRA) has generated much research interest, many market researchers are divided over the addition of further constructs to the model. The TRA and its many modifications have been applied in numerous behavioural contexts, however, research to-date has neglected an emerging group of "ethical" consumers. This paper outlines results from a recent survey of over 1400 UK consumers that applied the TRA to this complex area of decision making. Using readers to the Ethical Consumer magazine, the study addresses issues involving proposed model modifications - specifically, by the addition of control, ethical obligation and self-identify. Management implications of the findings are discussed, including the importance of understanding consumers' self-identification with ethical issues in marketing communications programmes; and the underlying potential importance of ethical issues to mainstream consumer groups. Finally, the need to develop conceptually as well as practically robust techniques by using Structural Equation Modelling, which represents the next stage in this research, is outlined.     

A Cultural Perspective of Relationship Orientation: Using Organisational Culture to Support a Supply Relationship Orientation

Relationship marketing theory maintains that firms can engage in a multitude of relationships oriented towards key stakeholders such as customers and suppliers. This study explores one type of relationship orientation from the viewpoint of the relationships firms have with their suppliers, referred to as a Supply Relationship Orientation (SRO). We take an organisational culture perspective positing that an SRO is manifested through the basic assumptions, values, artifacts and behaviours of the organisation and introduce a measurement tool for SRO. Based on a study of buyers' perceptions of their firms' relationship orientation towards suppliers, the results indicate that an organisational culture perspective of relationship orientation appears valid and enhances previous studies of relationship orientation by providing support for being culturally embedded     

The Exporter - Import Agent Contract and the Influence of Cultural Dimensions

This paper examines the relationship between an exporter and an import agent in an international marketing channel using agency theory and cultural dimension frameworks, and proposes a research agenda with five testable propositions from this literature. Agency theory provides a way of forming an efficient exporter-agent contract and suggests that efficient contractual conditions are likely to provide the basis of a successful negotiated outcome. Cultural dimensions are elements that are likely to create obstacles to an efficient contractual outcome. This paper presents the concept of the dimensional gap that exporters may need to bridge in order to form an efficient contractual relationship. We suggest that in a cross cultural encounter, a divergence of cultural dimensions between the parties to the contract will impact adversely on agency costs and lead to contractual inefficiencies. By identifying gaps in the cultural dimensions between contractual parties, and taking steps towards reducing these gaps, the potential for such inefficiencies can be reduced, improving the chances of successful contractual outcomes. The dimensional gap considers the influence of four cultural dimensions on contractual efficiency. This paper presents five testable propositions suggesting that cultural gaps within power distance, individualism and masculinity, can be bridged through greater flexibility and adaptability in management decisions acquired through experience and learning, whereas gaps in long term orientation and uncertainty avoidance are less likely to be influenced by such behaviour. Where the latter condition exists, it is proposed that the potential of high transaction costs will result in exporters by-passing intermediaries and using more integrated forms of entry.     

On Branding in the Western World With Figurative Content Factors: A Case of Established Versus Non-Established Brands

The current study investigates whether lines of verse as a content factor are figurative enough to change consumer attitudes. It was found that slogans by non-established brands using a figurative line of verse by Emily Dickinson reduced the liking of their advertisements for air travel services in comparison to those by four major established airlines in the Western world that did not do so. This study is among the few research papers that devote their attention to what is more effective means of claiming possession of some particular attribute rather than how to structure an advertising message.     

Toward an Understanding of Internet Adoption at the Marketing/Entrepreneurship Interface

The aim of this research is to explore those competencies within the entrepreneurial small firm, (ESF), which will determine if it is to adopt and fully exploit the potential of the Internet in developing and maintaining relationships with its customers. A key relationship, and one that is a major focus of much of the relationship marketing literature, is that between the supplier, in this case the ESF, and the customer or buyer. In this research, using a qualitative methodology, the authors examine the nature and character of the challenges faced by 30 entrepreneurial individuals in their relationship-oriented utilisation of the Internet. As a first stage of a larger research programme it explores the competencies likely to determine the extent of Internet adoption. The paper offers insights to a more complete competency spectrum for Internet marketing in the ESF.     

Reinforcing Cultural Identity by Appealing to Local Cultural Cues: National Identity Formation and Consumption in High-Context Cultures

Traditionally, U.S. firms have successfully used American appeal (hard-sell approach) as a unique selling proposition in Europe, Japan and in the developing world. However, the anti-American sentiments around the world due to the Iraqi and Afghan wars and recent upheavals in the Middle East and North Africa have negatively influenced consumer judgments about American-labeled global brands in international markets during the last decade. Such consumer perceptions may lead to a favorable environment for new competitors to emerge in specific markets, and these products may take significant market share away from global U.S. brands.     

Assessing the Effect of Personal Cultural Orientation on Brand Equity and Revisit Intention: Exploring Destination Branding in Latin America

ABSTRACT

Despite a growing body of work on destination branding, there are few studies to look at culture at the individual level and examine the potential impact of personal cultural orientation on destination brand equity. Based on Social Identity Theory, this study investigates tourists' personal cultural orientation (independent vs. interdependent) and its effect on destination brand equity (destination brand image, destination brand value, and destination brand quality) and revisit intention. All data were collected in Quepos, Costa Rica, using both person-administrated and online surveys. Results of this study reveal that personal cultural orientation impacts the destination brand image, destination brand value, and destination brand quality. In addition, the destination's brand value is positively related to the revisit intention. The theoretical and practical implications, as well as the future research directions, conclude the article.     

消费者独特性需求对独特产品/品牌偏好影响的研究

本文采用实证研究方法，对有关消费者独特性需求的相关研究作出了比较完整的理论综述，在此基础上就该需求对消费者独特产品／品牌偏好之间的作用关系进行了分析。通过分析了解到本土消费者在对独特性需求的理解上具有一定的特殊性，这种特殊性的产生与中国文化的集体导向特点和当前社会发展处于转型阶段具有一定的联系，这种特殊性的存在一定程度上影响了消费者对独特产品／品牌的偏好。