一种电网供应商服务信息共享工具的设计与实现

针对目前供应商服务室窗口人员业务范围信息无法与供应商共享,以及信息共享不及时准确,业务办理不畅通,供应商长期投诉等问题,通过现在流行的手机微信,利用手机微信摇一摇功能,结合蓝牙技术,并制定Beacon蓝牙发射器,写入相关软件到微信小程序的"摇一摇"ID,只需打开微信"摇一摇"功能,供应商服务室相关信息即可通过蓝牙发射器...     

在改革发展中提高餐饮经营管理效益

绍兴市饮食服务有限责任公司在改革发展中,加强经营管理,提高了餐饮服务效益。本文介绍了他们的做法。     

提高服务质量 促进企业发展

以石大科技为例,简要阐述客户在企业营销中的重要作用,通过对客户价值及客户忠诚度的分析,并针对目前中小企业客户服务方面存在的问题,提出通过改善营销环境、提高员工素质和做好客户跟踪服务等措施,赢得客户,使企业产品更加适应市场变化,从而提高企业的竞争能力,使企业能够长期健康稳定发展。     

The impact of supply chain agility on business performance in a high level customization environment

To improve business performance in rapidly changing environments, supply chain agility can be a crucial requisite to address responsiveness issues, especially in environments with high levels of customization. This paper examines the effect of supply chain agility on customer service, differentiation, and business performance. A survey research methodology was employed using a sample of 156 manufacturing firms that provide high levels of customization. In particular, structural equation modeling (SEM) was employed to evaluate the proposed model. The results suggest that supply chain agility influences customer service and differentiation positively. However, it does not affect business performance directly; instead, better business performance can be achieved and mediated through improved customer service and differentiation. In particular, differentiation through customer service is the most effective way to improve business performance, and supply chain agility can help to achieve high-level customer service. The paper advises managers on details of how to fulfil their business performance ambitions better through suggested key agile supply chain management activities.     

亳州市营商环境的现状及优化路径研究

近几年,亳州市高度重视营商环境的建设工作,扎实推进“四送一服”,深入开展“放管服”改革,积极开展“服务企业年”活动等,取得了一定的成绩,但也存在一些问题。针对亳州行政审批,法治环境,企业负担重,小微企业融资难、融资贵,市场监管等方面的问题,以公平竞争、知识产权保护、“放管服”改革和高水平对外开放为抓手,积极打造亳州的营商环境。     

Business-to-business electronic market place selection

There is an increasing demand for doing business online, which calls for higher business interoperability on business-to-business (B2B) electronic market places (EMp). This drives the development of integration technologies for improving B2B electronic market (EM) functions on EMp. This paper argues that with the development of integration technologies companies will use more private, community and public EMp and select their proper type of EMp when comparing the function–cost ratios of business interoperability on different types of B2B EMp. This argument has been validated through the case studies against a method of historical event analysis. In this shift, four integration factors of standard flexibility, enterprise integration, service provision and semantic integration are constantly improving EMp functions, which lead to an overall reduction of interaction cost for business interoperation on all types of EMp. This will change business behaviour and corporate strategies of most firms, and have important implications for firms to make strategies of how to select EMp to increase business interoperability for higher competitiveness.     

浅谈企业行政领导履行“一岗双责”存在的问题及对策

对于国有企业而言,落实从严治党要求责无旁贷,尤其是在全面从严治党的背景下,更是需要国有企业行政领导履行“一岗双责”制度,积极营造干事创业、风清气正的良好环境。论文从四个方面对企业行政领导履行“一岗双责”存在的问题展开了分析,并提出了解决的对策。     

Entrepreneurship research in service industries: a literature classification and trend analysis

In this paper, the influence of entrepreneurship on service management research is examined. Entrepreneurship research occupies a central place in organizational theory and strategic thinking, but its theories and models have little influence on business management. Entrepreneurship research can have a better integration with other areas of management, but there is still certain isolation. This article reviews the emerging areas in entrepreneurship research that provides complementary theoretical framework to service business models. In order to determine the areas in service management research in which entrepreneurship theories can be useful, a classification of the papers published in the last 2 years in the JCR service management journals is carried out. The study concludes that innovation is the most outstanding priority in service management research that can be enriched by entrepreneurial theories. The entrepreneurial approach to networks and institutional environment are the theoretical frameworks that better suit to introduce entrepreneurship variables as antecedents in business innovation models.     

A framework for service enterprise workflow simulation with multi-agents cooperation

Process dynamic modelling for service business is the key technique for Service-Oriented information systems and service business management, and the workflow model of business processes is the core part of service systems. Service business workflow simulation is the prevalent approach to be used for analysis of service business process dynamically. Generic method for service business workflow simulation is based on the discrete event queuing theory, which is lack of flexibility and scalability. In this paper, we propose a service workflow-oriented framework for the process simulation of service businesses using multi-agent cooperation to address the above issues. Social rationality of agent is introduced into the proposed framework. Adopting rationality as one social factor for decision-making strategies, a flexible scheduling for activity instances has been implemented. A system prototype has been developed to validate the proposed simulation framework through a business case study.     

A service governance mechanism based on process mining for cloud-based applications

ABSTRACT

With the widely use of cloud computing in enterprise information systems, service governance becomes critical for an enterprise to adapt to a changing business environment. In order to provide a dynamic strategy for continuous service governance, in this paper a comprehensive service analysis solution is proposed to address both design time and run-time requirements for cloud applications. First, a process-centric Semantic Scene Model is composed to combines static business requirements with dynamic execution information. Then service analysis is conducted referring both to the business process mining results from event logs and the Semantic Scene Model given by business model designers. Service governance strategies are generated from the service analysis results and are performed to qualitatively classify the Quality of Service (QoS) of the services. Finally the approach is verified with a transportation logistics service application in a cloud platform. The result shows that our method can get continuous service governance through combining business processes with run-time service analysis.     

综合商场的经营与管理

经营与管理是综合商场经营的重要组成环节,只有做好经营与管理,进行成本控制,提高商誉,拓展经营范围,才能提高企业综合效益,求得全方位的社会信誉,获得更为广阔的商场生存和发展空间。     

综合商场的经营与管理

经营与管理是综合商场经营的重要组成环节,只有做好经营与管理,进行成本控制,提高商誉,拓展经营范围,才能提高企业综合效益,求得全方位的社会信誉,获得更为广阔的商场生存和发展空间。     

Seeing sustainability in business operations: US and British food retailer experiments with accountability

This article compares how food retail industries in Britain and the United States are facing sustainability challenges. The British and US industries are in different stages of maturity in identifying and responding to sustainability. Some UK retailers have begun developing broad‐based accountability systems that may aid them to see sustainability in their business operations. By examining what retailers are doing, how accountability systems can inform retailers and the business case for accountability, this article argues that retailers can gain significant business advantages with strategies to improve accountability. Compared with their American counterparts, British retailers may be better placed to deal with sustainability issues in future. Copyright © 2005 John Wiley & Sons, Ltd and ERP Environment.     

大学生创业中地方政府角色定位缺失与对策

地方政府在大学生创业过程中扮演什么样的角色,对大学生是否参与创业以及大学生创业是否能够取得成功至关重要。然而,目前地方政府在大学生创业中的角色定位是缺失的,其角色缺失主要表现在以下三个方面:一是创业政策制定者角色的缺位;二是创业协调监督者角色的错位;三是创业服务者角色的虚位。因此,地方政府必须做到:创业政策制定者角色要补位;创业协调监督者角色要正位;创业服务者角色要实位。只有这样,地方政府才能够在大学生创业过程中扮演好自己的角色。     

农电服务公司业务外委工作探究

农网企业处在电网的末端,服务对象是广大农民,它关系农村经济社会的发展和稳定,农电企业是建设社会主义新农村和和谐社会的组成部分。实施农村供电所业务委托,深化农村供电所专业化、精益化管理,加快提升服务"三农"水平,是公司深入贯彻落实科学发展观,推进"两个转变",规范农电用工(原"农电工",下同)管理,维护队伍稳定的重要举措,农村供电所业务委托试点工作取得成功,为农村供电所业务的专业化分工、社会化运作积累了实践经验,验证了农村供电所业务委托模式的科学性和可行性。推广实施农村供电所业务委托工作,将供电所有关业务委托农电业务受托公司,转变供电所管理模式,是供电公司业务组织方式的有益探索,是企业管理创新的重要内容和具体体现,本文对农电服务公司业务委托的现状、存在意义和管理改进措施进行了分析。     

从SBA看美国政府的小企业服务体系

美国小企业署的发展历程就是帮助小企业署的历史。对小企业在立法方面的支持固然重要，但具体的支持需要一个服务体系来完成。通过对SBA的特征进行分析，我们发现建立并完善小企业的服务体系更加重要。结合美国小企业署的特征，政府特设一个机构作为小企业利益的维护者，这种作法非常值得借鉴。     

Business service firms,service space and the management of change

The growth of business service firms represents the latest stage in a continuing twentieth century process of technological and organizational restructuring of production and labour skills. It is associated with the rising information intensiveness of production and the development of an economy of signs. Business service activities located in service spaces drive innóva.tions both in production technology and in management systems. The co-presence of business service firms with their clients as well as other business service firms shapes the possibilities of trust between them. A detailed case study of the way in which large client firms utilize the services of independent business service companies is provided. This is followed by an examination of the relationship between small firms and business service expertise. A dual information economy may be developing in which large firms are able to search for specialist business service expertise irrespective of its location, while SMEs are tied into local providers of more generalist expertise.     

探讨OCR技术在施工企业财务共享服务中心的应用

新形势下,企业为实现创新发展,选择建立财务共享服务中心,以此帮助企业完成财务改革创新目标。企业借由服务中心进行业务处理,可使内部管控更为具体、外部业务更为规范,由此企业可获得高效率、高收益的创建成效。论文以施工企业为研究对象,对OCR技术进行简单分析,并结合财务共享服务中心的概念、应用情况,提出OCR技术的应用优势。施工企业在构建财务共享服务中心的过程中应用OCR技术,有利于优化财务共享服务中心的业务流程,帮助施工企业完成财务共享等工作内容。     

委托商容忍代工商自创品牌的影响因素分析

代工商在维持原有代工关系的前提下自创品牌业务涉及到委托商的容忍,这种容忍与代工委托商转换承接商的搜寻及培育成本、代工承接商的业务量在委托商业务总量中的比重及代工承接商的潜在替代者数量、代工承接商所提供服务的"物超所值"程度、代工承接商拟经营品牌业务对委托商业务的竞争程度等因素有关,充分把握这些因素将有助于代工商自创品牌的成功。     

Building stable customer relationships that stand the test of time

This article shows how Baldor Electric Company is using training to build a foundation for improving service in all areas of the business. It covers the background that led to Baldor Electric's decision to develop service training in-house, the steps that Baldor took in putting the course together, and the actual principles taught in the Baldor service course. The Baldor service course teaches basic principles that can be used by all employees to improve customer service, no matter what job they do.