The framework of tourism : Towards a definition of tourism, tourist, and the tourist industry

Leiper, Neil, “The Framework of Tourism: Towards a Definition of Tourism, Tourist, and the Tourist Industry,” Annals of Tourism Research, 1979, VI(4):390–407. A framework for the general study of tourism is discussed. Three approaches to the topic: economic, technical, and holistic are identified and analysed; it is argued that its multi facets require a holistic definition. A systems methodology is used to develop a new definition of tourism. Five elements are isolated: tourists, three geographical elements (generating region, transit route, and destination region), and a tourist industry. The process of tourism is dissected to show that it is inherently a partially-industrialized one, and the tourist industry is shown to contain several sectors with functional and spatial connections across the system. Suggested applications of the framework are proposed, in academic research, education, business and government arenas of tourism. The main theme is that tourism's many facets are connected and that it is both possible and desirable to include an explicit recognition of those connections in general studies of the subject.

Résumé

Leiper, Neil, “Le Cadre théorique du tourisme: Pour une définition du tourisme, du touriste, et de l'industrie touristique,” Annals of Tourism Research, octobre/decembre 1979, VI(4):390–407. On discute un cadre théorique pour l'étude générale du tourisme. On présente et analyse trois façons d'aborder le sujet: économique, technique et globale, et on propose que l'aspect multi-dimensionnel du tourisme du tourisme fait que le tourisme exige une définition globale. On emploie une méthodologie de systémes pour développer une nouvelle définition pour le tourisme. On réussit á isoler cinq éléments: touristes, industrie touristique, région génératrice, route de passage, et région de destination, ces trois derniers formant les éléments géographiques. On disséque le processus du tourisme pour montrer qu'il est fondamentalement mi-industrialisé. On montre que l'industrie touristique comprend plusieurs secteurs, avec des liaisons fonctionnelles et spatiales á travers le systéme. On propose des applications de ce cadre dans les domaines suivants du tourisme: recherche universitaire, éducation, affaires et gouvernement. Enfin, la thése de cet article est que les divers aspects du tourisme sont reliés et qu'il est á la fois possible et désirable de reconnaître ces liaisons d'une facon explicite dans les études générales du sujet.     

Airline deregulation and the tourist industry

Deregulation can be blamed for airline financial losses only if one plays down other factors (eg the recession, rising costs), and ignores those airlines making profits in deregulated markets. Other benefits arising from deregulation include freedom to change fares and networks rapidly. Given the importance to the tourism industry of having efficient airlines cater for their customers, the tourism industry should be favouring further liberalization.     

Reservations cancelled: Consumer complaints in the tourist industry

This paper discusses the nature and dimensions of consumer complaints in the tourist industry. Tourist grievances are rooted in four structural features of the industry: the lack of coordination between the four major tiers of the service delivery chain; a “contingent” style of operation necessitated by constant environmental uncertainties; a proliferation of travel firms, many of which are small, independent businesses; and an uneven, seasonal fluctuation of consumer demand. In addition, the gap between tourist expectation and the reality of the holiday destination further creates a context favorable to the generation of tourist complaints. Based on cases handled by Canadian/American newspaper ombudsmen, the content of tourist complaints is identified and recommendations for improved industry/client relations are offered.     

Polarizing implications of the Pescaia tourist industry

The tourist industry of the Italian beach resort Pescaia is analyzed within the framework of the critical theory of economic underdevelopment. The tourist-receiving apparatus of Pescaia is composed of building companies, lodging units, secondary services, supplying enterprises and government institutions, partly controlled by outsiders, partly by original inhabitants. The big enterprises are managed in a rather “capitalist” way, while the small units show the characteristics of the “pre-capitalist” mode of production. The number of laborers runs to about 2,400 in the high-season, of which 1,800 are outsiders. The different components, types of owners, modes of production, owners and laborers, as well as the tourist industry and the surrounding economy are tightly connected by economic, political and administrative relations that function as channels of draining off the available surpluses.     

Roles for geographers in the international tourist industry

International tourism is an industry that is second only to petroleum as a commodity in world trade. There are many positions available in the international tourist industry to geographers who wish to pursue them. Nearly every geographic specialization, topical or regional, can be accomodated. There are opportunities for members of the discipline with experience ranging from the undergraduate to the post-doctoral levels in research and planning, information and marketing services, and technical services. Types of activities include development research and planning, location analysis, teaching, cartography, and others.     

Market structure and profitability in the international tourist hotel industry

This paper adopts Hsiao (1986) panel data techniques, with metropolitan-level panel data from Taiwan, to examine how the market structures of various related service markets and hotels’ locations affect hotels’ profitability. The empirical results indicate that: (1) market concentration in rooms could significantly improve international tourist hotels’ profitability, while concentration in the food and beverage markets have positive but insignificant effects, and (2) the locations of the international tourist hotels significantly affect their profitability.     

Asymmetric effects of tourist arrivals on the hospitality industry

This study makes a unique contribution to the hospitality literature by examining the asymmetric effects of total tourist arrivals in six segments of tourist arrivals (pleasure, business, visiting relatives, conference, study, and others) on Taiwan’s hospitality industry. Regression test results confirm that the contribution of the overall tourist arrivals and both pleasure and visiting relatives segments to hospitality industry growth is not asymmetric, as it is found in periods of expansion and contraction. The beneficial effect of the business segment on hospitality industry growth is asymmetric, existing only in periods of business cycle expansion. However, the conference, study, and other segments make no significant contribution to hospitality industry growth. The study’s valuable policy implications offer guidance to Taiwan’s tourism authorities, hospitality business owners, and managers.     

大庆市滑雪旅游产业发展的现状、问题、趋势及思路

一、滑雪产业发展的现状 1、雪场的基础设施情况.自1 999年至今,我市共建初级雪场四处,分布在市(让区的股份制飞天滑雪场、城市乡村滑雪场、红岗区铁人公园滑雪场)、县(杜蒙县的私有制寿山滑雪场)两地①雪道:两处雪场的雪道各两条,总长度都在500m以上,平均宽度都在40r1]以上,平均坡度皆大于6°,雪道平整无障碍物,有足够的停止区;②雪具:四处雪场的雪具平均在450套以上,性能良好,安全可靠;③索道:四处雪场具有施牵式索道共计4条,运输能力基本满足游客需要,设备良好,运行正常,无安全隐患;④造雪机、压雪机:四处雪场的造雪机、压雪机各1台,性能良好,保证正常运行;⑤雪地摩托:飞天滑雪场从加拿大引进4台380型号的雪地摩托,已成为游客的主要娱乐项目.     

The future of amusement parks and attraction industry

This viewpoint is taken from a talk given by John R. Graff, Executive Director, International Association of Amusement Parks and Attractions, at the recent Assessment of the future of the American Recreation and Tourism Complex conference, Office of Technology Assessment, US Congress, Washington, DC, USA.     

Building a model of local food consumption on trips and holidays: A grounded theory approach

This study examines the factors influencing consumption of local food and beverages in destinations. The study used grounded theory to obtain insight into the local food experiences though interviews with 20 individuals and used these data to propose a model of local food consumption. The model constitutes three categories: ‘motivational factors’ (i.e. exciting experience, escape from routine, health concern, learning knowledge, authentic experience, togetherness, prestige, sensory appeal, and physical environment); ‘demographic factors’ (i.e. gender, age, and education); and ‘physiological factors’ (i.e. food neophilia and food neophobia). This study established an in-depth understanding of consumption of local food in destinations.     

The role of local government and the private sector in China's tourism industry

For many less-developed regions in China, cultural and natural attractions are often used by local governments as regional economic drivers. However, the expectation is that income generated from the direct use of culture and nature will only provide the initial round of working capital to facilitate development of other industrial sectors. One strategy in recent years is to separate government from business operations in these attractions to improve the economic performance of businesses and better conserve cultural and natural resources. This paper examines the impact of these policies on resource-dependent tourism companies (RDTCs) for the period 2003–2012. Data on economic performance are derived from listed companies. It is shown that RDTCs have better performance than other tourism sectors because of their monopoly status on high-quality natural and cultural resources. Yet local governments still have a role in tourism operation. Their involvement tends to lead to the reduction of the economic effects of RDTCs and results in discernible overcrowding at sites, thus resulting in negative ecological consequences. The implications for policy and companies are discussed.     

The impacts of weather on tourist satisfaction and revisit intention: a study of South Korean domestic tourism

This study explores the impacts of weather on tourist satisfaction and intention to revisit sites utilizing a survey of 1736 domestic tourists in South Korea. This study adds tourists’ perceived quality of weather to a path model that anticipates revisit intention and was originally based on the perceived quality of physical attributes and service, as well as tourist satisfaction. The results of this study show that the perceived quality of weather affects tourist satisfaction and revisit intention directly and indirectly, and that it correlates with the perceived quality of physical attributes and service. It was determined that the impact of weather perception on tourist satisfaction and revisit intention is higher in rainy weather conditions. The results of the study show that to sustain tourist satisfaction and revisit intention, efforts to moderate the negative impacts of uncomfortable weather conditions are required, especially in rainy weather.     

The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea

This study examines the causal relationship between tourist expectations, tourist motivations, tour quality, tourist satisfaction, tourist complaints and tourist loyalty of Chinese tourists in the Republic of Korea using path analysis. It was found that tourist expectations have a negative effect on the perceived experiential quality of the tour, yet tourist motivation has a positive effect on the perceived tour quality. In turn, the perceived tour quality has a positive effect on tourist satisfaction. Similarly there is an inverse relationship between satisfaction and tourist complaints, and a positive relationship exists between satisfaction and loyalty. Equally, the higher is the number of complaints, the lower are the loyalty levels. These results will provide potential guidelines for inbound tour agents who plan to attract Chinese tourists to Korea and enable them to formulate appropriate strategies. This study also seeks to contribute to conceptual and policy formation by understanding the determinants of tourist satisfaction and loyalty.     

COVID-19 and the future of work in the hospitality industry

The COVID-19 pandemic has significantly disrupted the hospitality industry. This research combines different data to examine the US labor market trends during COVID-19. It is found that low-preparation jobs in leisure and hospitality are the hardest hit and slow to recover. The pandemic has highlighted growing issues in workplace safety, skill gaps, technology adoption, and work reorganization in the hospitality industry. This paper develops two propositions about preparing hospitality workers for the future of work and providing flexible work arrangements.     

Balanced scorecard in the hospitality and tourism industry: Past,present and future

After its introduction in 1992, the balanced scorecard (BSC) has attracted considerable interest from both scholars and practitioners. This is evidenced by the increasing number of publications addressing BSC and the large number of professional events devoted to it. However, there is little research on BSC in the hospitality and tourism industry. This study aims to contribute towards filling this significant gap through studying 106 top-ranked journal articles on BSC, of which 37 belong to the hospitality and tourism industry. In so doing, the study highlights the research focus that has been placed so far on BSC and examines its trends and the relationships amongst its perspectives. It also provides valuable input to identify gaps currently impeding BSC development in the hospitality and tourism industry, recommends future research opportunities intended to improve understanding and practice of BSC along with building up on emerging research topics like sustainable tourism and new tourism management.     

Firm formation and operating characteristics in the Cornish tourist industry — the case of Looe

G. Shaw and A. Williams, of Exeter University's Geography Department, examine the organization of the tourism industry in the county of Cornwall, UK, taking the town of Looe in south-east Cornwall as a specific example. Factors considered include the way in which tourism businesses are set up, how they obtain their start-up capital and the types of person involved.     

Blockchain technology framework: Current and future perspectives for the tourism industry

Blockchain's ability to increase the level of disintermediation in tourism represents this technology's most effective influence on the industry. The advent of online travel agencies has changed tourism's market structure by transferring power from suppliers to consumers. This paper aims to develop a blockchain-based framework for the tourism industry by employing a qualitative method that uses the semi-structured interview to determine how domain experts conceive the future of intermediaries were the tourism industry to adopt blockchain technology. The results show that when taking into account blockchain's influence on businesses, blockchain is considered an appropriate technology for eliminating mediators from the tourism industry's supply chain and also for banning new mediators from gaining access to this industry, thereby removing intermediaries from the tourism market.     

Nature-based Tourism and Environmental Sustainability in South Africa

Assessments of environmental factors contributing to sustainable tourism are described in relation to four photographic wildlife tourism enterprises in South Africa. A series of qualitative and quantitative results are presented to demonstrate how nature-based tourism enterprises in protected areas address their environmental impacts. Field-based evaluations and interviews with local community members show how a new Sustainable Nature-based Tourism Assessment Toolkit (SUNTAT) was used to evaluate enterprise performance. Motivations underlying environmentally responsible activities undertaken by private- and public-sector enterprises are described, in addition to their limitations and constraints. Conclusions are made regarding the need for environmentally responsible activities to utilise commercially appropriate best practice, and to consider both the local level and neighbouring livelihood strategies.     

The art of wasting time: sociability,friendship, community and holidays

Slow tourism is motivated by the desire for personal and communal well-being. It emerged as an antidote to the fast-paced imperatives of global capitalism that urge the entrepreneurial self to speed up and work harder to achieve and demonstrate desired social status. The entrepreneurial self can be understood in the contexts of neoliberalism and the class- and gender-based histories of time-thrift and rational recreation; the entrepreneurial self uses leisure time purposively in the pursuit of status, avoids idle pursuits and has restricted capacity to experience leisurely social relationships. In this article, it is argued that leisurely social relations can be reclaimed by letting go, even temporarily, of time-thrift and the compulsion to use leisure time purposively. Data drawn from in-depth interviews with repeat visitors at two Australian caravan parks revealed that for the period of their holiday the tourists relax, refuse to be driven by schedules, socialise with other tourists and feel no compulsion to use time purposively. The key reasons the tourists return to the parks each year were for the friendships and the sense of community they experience as part of the holiday. Slow tourism by its very nature rejects time-thrift, however, as the movement is harnessed by global capitalism, slow tourism risks becoming a source of conspicuous consumption. The findings of this study suggest that friendship and community thrive more readily in conditions where the need to achieve and demonstrate social status is discarded along with time-thrift.