Organizational sustainability identity: Constructing oneself as sustainable

In the literature, organizational sustainability identity tends to be treated as something that is ‘engineered’ within business organizations through control, reporting, target setting, strategic communication, and other instruments. Through a case study of a company mainly active within the recycling industry, an alternative understanding is given. A distinct organizational sustainability identity is, rather, a social construct based on perceptions of the core operations as “sustainable in themselves” and collaborative work with customers that is perceived as entailing sustainable solutions. Understood in this way, organizational sustainability identity has relatively little to do with formal controls such as codes, policies, reports used by management to position the company as sustainable. Rather, for organizational members, the process of constructing oneself as sustainable builds on convictions about the core operations and the possession of specific capabilities manifested in customer relations. The article adds to current literature through its constructivistic approach and through identifying underlying beliefs that condition the process of forming an organizational sustainability identity.     

eHR software,multinational corporations and emerging China: Exploring the role of information through a postcolonial lens

This paper seeks to offer an alternative account of Human Resources Information software (eHR) informed by a critical/postcolonial view on information systems. In so doing, it aims to explore the possibilities for managing people that information brings when Human Resources Management practices are transferred from “developed” to “developing” countries. The paper relies on several qualitative in-depth interviews with renowned Chinese Human Resources experts in Shanghai, and the examination of diverse eHR software-related documentation and functionalities. Critical discourse analysis was used to examine these sources. The findings show that eHR information systems bring new governance possibilities that support and expand the discipline of Human Resources Management. The use of eHR software in people management gives a new momentum and increased dominance to key Western-originated practices, such as HR-based performance management. Information brings new ordering options that facilitate the transferability, mobility and standardization of HR values, discourse and practices and, ultimately, the construction of a global “generified employee”. The paper offers a first critical analysis of eHR software, showing the need to understand the relevancy of the informating power of these systems for a postcolonial critique of ICT. It offers a view of the “micro-processes” that facilitate organizational transfer from the multinational corporation headquarters to the subsidiaries and across countries. In so doing, it challenges mainstream deterministic assumptions and apolitical approaches to this technology.     

The constancy of ethics amidst the changing world of work

The dramatic changes of the past 25 years in the nature and conditions of work, including the globalization of organizations and the introduction of a strategic as opposed to employee-centered conception of HR have impacted the ways in which moral problems are manifested. But the paradigmatic forms taken by those problems, the character traits and motives needed to recognize them as such, the ethical reasoning used to address them, as well as the substance of the ethical principles on which such reasoning is based are all essentially unaffected and still pertain. Also discussed are distinctions among the variety of behaviors constituting the moral domain (incivility, intentional anti-organizational acts, and ethical failings); micro-versus macro-conceptualizations of “business ethics”; and formalistic versus principled mechanisms for promoting ethical organizational behavior. Viewed as critical is moral leadership from senior executives in creating salient ethical organizational cultures and climates.     

Beyond the organizational ‘container’: Conceptualizing 21st century sociotechnical work

The sociotechnical systems (STS) approach provides a framework that is well suited to grappling with many issues of work in organizations. By conceiving of work systems as mutually-shaping social and technological systems, the STS approach has provided decades of researchers and practitioners with robust analytical tools to consider both the social and the technical elements of organizational contexts. However, we identify two areas where the conceptualization of sociotechnical systems must be updated to reflect the role of information infrastructures as an enabler of trans-organizational work arrangements. First, with its view of nested systems, the STS approach encapsulates work and the infrastructure used to do it within organizations (either explicitly or implicitly) — often leading to a “container” view of organizations as the context of work and a venue for joint optimization of the social and the technical. Second, because work is generally treated as encapsulated within superordinate, nested systems, elements of that work are inherited from those superordinate systems. In this paper we characterize the limitations of industrial age assumptions of organizational encapsulation and inheritance that, rooted in the STS approach, underlie much of traditional information systems scholarship. We then theorize an updated sociotechnical framework (Neo-STS) and apply it to examples of contemporary work situations to highlight the importance and implications of trans-organizational information infrastructures and multidirectional inheritance.     

Developing a measurement approach for reputation of non‐profit organizations

• As a result of the increasing adoption of private sector firms' values and concepts, non‐profit organizations (NPOs) are becoming more and more aware of intangible assets' importance for achieving competitive advantages. Even though reputation can be considered an organization's central intangible asset, there is still no appropriate measurement approach for reputation in this context. In this paper, we identify the dimensions of NPO reputation and develop indices to measure these components. We develop a model by means of a qualitative inquiry and a quantitative study using a large‐scale sample from the German general public. We find support for a two‐dimensional measurement approach comprising an affective and cognitive component as well as four antecedent constructs (“quality,” “performance,” “organizational social responsibility (OSR),” and “attractiveness”). The results of a second quantitative study in which we examine NPO reputation's relationship with important outcome variables, such as willingness to donate or work as an honorary member, provide support for the measurement approach's stability as well as criterion validity. Furthermore, the results reveal the affective dimension's importance regarding positively influencing donor behavior.

Copyright © 2009 John Wiley & Sons, Ltd.     

Artifacts that organize: Delegation in the distributed organization

A great deal of research on geographically distributed organizing focuses on communication among members; however, in the face of increasingly large, complex and interdependent infrastructure, scholars must also examine instances of technology-supported coordination that function by replacing rather than enhancing human communication among organizational members. Central to this are complex processes of delegation — in which organizational work and agency are passed back and forth across the shifting line between “social” and “technical” elements. Building on work in the sociology of science, this paper extends the concept of delegation and applies it to thorny questions around the work of sustaining organization over time. We explore two examples from the Open Science Grid (OSG), an initiative that distributes computational resources to geographically dispersed and otherwise loosely coordinated research teams. Our first case is one of successful delegation, as automated access to resources is extended to a new group of distributed scientists. We then turn our attention to a case where the process of delegation breaks down, revealing the usually invisible work needed to sustain “seamless” integration. As these cases show, delegation is complex, fragile, and central to the nature of contemporary organizing. Specifically, delegation: 1) reconfigures the organization of work; 2) transforms how outcomes are accomplished; 3) redistributes responsibility for organizational decision-making; and 4) shifts the visibility and invisibility of both actors and their work.     

Getting the timing right: Kairos as the rhetorical framing of time

As organizational actors invoke and create the past, present and future of their organizational contexts in support of proposed decisions, the rhetorical framing of time is central to decision-making. To explain how such rhetorical framing occurs, this paper explores kairos as a conceptualization of the duality of encountering and enabling “the decisive moment.” Following a process of advocating a new IT strategy in a financial firm, we find that kairos appears when the rhetorical framing of time is consistent with dominant interpretations of the interrelations between the past, present and future of the organization. Thus, the paper conceptualizes kairos as constitutive for decision-making; only when the timing is right, will persuasive efforts prevail.     

Confessions of an information worker: a critical analysis of information requirements discourse

This paper seeks to demonstrate the benefit of critical discourse analysis as a research approach for examining information systems development. Research has shown that eliciting user requirements is a critical activity of information systems development. However, the requirements phase is not only a key activity, it is highly problematic. Requirements determination is considered a process fraught with conflicting, inconsistent and competing viewpoints in which users and analysts do not share a “consensual domain,” thus barring them from reaching agreements about requirements. Therefore, analytic tools that recognize and examine requirements analysis as a polyphonic interaction hold much promise for improving requirements elicitation and analysis.Critical discourse analysis offers the tools to examine systematically the fundamental substance of requirements elicitation — interactional talk. This analysis employs sociolinguistic methods for specifying the linguistic features of different types of discourse units and the way they are tied together to create meaning, but also concerns itself with critically examining social context. In this paper requirements elicitation takes on the form of a “confessional” act where the individual verbalizes thoughts, intentions and consciousness. Findings show that during this ritual, discourse is revealed as a dialectic between two different domains of meaning, that of analyst and client. Analysts, in their official roles, propose a “frame” which conflicts with that proposed by clients during interviews. Changes in frames and deft face-saving work during interviews function to discursively produce and challenge client identities. The paper explores the tension between the frames proposed by the analyst and client during interviews which explains some of the frustrations and “gaps” which characterize this type of encounter. Issues of power inequality, identity formation, and symbolic control are presented as explanations of why competing frames are proposed and sustained while resisted by clients.     

Rethinking the polyphonic organization: Managing as discursive practice

Literary approaches problematize the practice of knowing in relation to managing. Drawing on Kafka, Lyotard, Rorty and others, our overarching objective here is to widen and deepen linguistic approaches to management and organization studies. We elaborate the concept of the polyphonic organization: starting from Kafka's reading of the story of the Tower of Babel, we reflect on polyphony and, using Lyotard's concept of the différend, we explore the linguistic gaps that constitute the polyphonic organization. Interpreting these different language games as a driving force behind organizational sensemaking, we theorize on the connection between change, power and language. Management as a discursive practice focuses linguistically on deconstructing and translating between language games divided by the différend.     

Flexible learning systems and obsolete organization structures: steps towards bridging the gap

This study explores the mismatch between existing learning systems and the members’ needs for learning in a large international organization. It responds to recent research which argues that members’ learning modes need to be understood and catered for in modern age organizations. Rather than arguing from “what should be”, however, it explores “what is”, by analysing the mismatch developing in a classical organization. Based on the findings, an instrumental model is elaborated, which combines structural and cognitive factors. A main argument is that learning systems and organization structure inhibit one another mutually, which prevents lasting change from taking place. The key to resolving mutual inhibition is to engage in a process of inquiry which focuses on the overall structure and also the learning systems. Three characteristics of such a process of inquiry are proposed as requirements for the resolution of mutual inhibition: social context, setting and proximity.     

Causality in social theory via linguistic fuzzy logic

I present a new approach to the study of causality in social theory using linguistic fuzzy logic as a framework. This approach differs from conventional analysis of causality on two fronts. First, all variables are considered to possess two degrees of freedom (or variation): a linguistic nuance value, which corresponds to what we conventionally refer to as interval or categorical value, and a linguistic truth value, which measures our confidence level in this nuance value. Second, combining this double fuzzification of variables with linguistic fuzzy logic I propose new tools for studying fuzzy causality. The linguistic fuzzy logic approach is illustrated through a re-examination of Skocpol’s (1979, States and social revolutions: a comparative analysis of France, Russia, and China. Cambridge University Press, Cambridge) theory of social revolution.     

A computational model of communication for reducing linguistic opacity based on the language-action perspective

This paper presents a communication model based on the language-action perspective aiming at reducing what is called linguistic opacity. In particular, the focus is on mechanisms supporting the maintenance of the contexts against which the interpretation of conversations occurs. The mechanisms are based on a communication model where two types of conversations are considered: conversations for action and conversations for possibility. They are used for negotiating commitments that shape the work arrangements in relation to the actions to be performed (the operational context) and the organizational space of possibility for future actions (the organizational context). The proposed computational model takes into account the dynamics of knowledge creation and sharing by describing how conversations modify the operational and organizational context as well as the partial views of them shaped by different actors.     

Conditional implicit mean and the law of iterated integrals

This paper presents a new framework which generalizes the concept of conditional expectation to mean values which are implicitly defined as unique solutions to some functional equation. We call such a mean value an implicit mean. The implicit mean and its very special example, the quasi-linear mean, have been extensively applied to economics and decision theory. This paper provides a procedure of defining the conditional implicit mean and then analyzes its properties. In particular, we show that the conditional implicit mean is in general “biased” in the sense that an analogue of the law of iterated expectations does not hold and we characterize the quasi-linear mean as the only implicit mean which is “unbiased”.     

Normative commitment in the workplace: A theoretical analysis and re-conceptualization

Among the components of the Meyer and Allen's [Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1, 64?89] three-component model of organizational commitment, normative commitment (NC) has received the least attention. It is sometimes dismissed as a redundant construct that bears many similarities to affective commitment and does not explain work behaviors beyond other components. In this review, we seek to re-establish the theoretical and practical significance of NC. We argue that NC has a dual nature and that it manifests itself differently depending on the strength of other components in an employee's commitment profile. NC can be experienced either as a moral duty or a sense of indebtedness, each having different implications for work behavior. Drawing on theories of perceived organizational support, motivation, psychological contracts, leadership, and culture, the paper justifies the distinction between two “faces” of NC, delineates organizational factors that could promote a more positive interpretation of NC, and proposes an agenda for future research.     

海尔“人单合一”管理模式的演化路径及其价值实现机理——基于波粒二象性的理论视域

“人单合一”模式的演化路径可以用“人”“单”之间相互作用关系的变化过程进行描述,这一路径也可概括为“人的价值实现”从无到有地创生涌现,再形成一种独立力量,对“人单合一”体系以及各组织要素进行反向影响和塑造的过程。无论是表面上的二重性特征,还是在内涵层次、演化路径和发展趋势方面,“波粒二象性”与“人单合一”都具有紧密的对应契合性。文章在分析比较“波粒二象性”与“人单合一”对应契合关系的基础上,结合“人”与“单”之间由“分化对立”到“互补转化”再到“整合创新”关系转化的过程,分析阐释了海尔“人单合一”管理模式的演化路径及其价值实现机理。“波粒二象性”不仅为“人单合一”的内涵转变以及发展路径提供了机理解释,而且从跨学科的视角出发,为组织的管理实践与创新变革提供了思路启示。     

Animal spirits and unemployment: a disequilibrium analysis

The past decade has seen a number of advances in modelling disequilibrium dynamics. This paper draws on separate approaches to disequilibrium dynamics to demonstrate a Keynesian result concerning the formal relevance of “animal spirits” in production economies. Specifically, it is shown that a parameter that can be associated with the “animal spirits” of firms is crucial to the stability of full employment equilibrium in a production economy. This approach to “animal spirits” is different to that taken by recent New Keynesian DSGE-type models, but similar in spirit to “Old Keynesian” approaches, including that of the General Theory. The corollary of the main conclusion is that price flexibility is not a sufficient condition for convergence on full employment equilibrium.     

“But we can't go back”

In 2004, a provincial cancer agency in Canada developed and implemented a provincewide Leadership Development Initiative (LDI) to enhance organizational leadership and relationships. Research using a quasi‐experimental survey design determined whether LDI implementation influenced the emotional health and leadership practices of LDI participants. An ethnographic approach (18 focus groups and 13 individual interviews) explored participants' perceptions of the LDI. This article presents qualitative findings that contribute to understanding the statistically significant findings of increasing levels of cynicism, emotional exhaustion, and burnout for most LDI participants. The LDI was regarded as a critical strategy for helping leaders grow and cope with change and help in changing organizational leadership culture to be more collaborative and inclusive. However, an organizational history of short‐lived, flavor‐of‐the‐month development initiatives and growing skepticism and disengagement by leaders represented in the themes of Catch‐22 and “there is no going back” contributes to understanding why these quantitative measures increased. Few studies have explored the hypothesis that real organizational development happens through a series of planned stages. In this study, leaders experienced escalating frustration because change was not seen to occur fast enough in “others” and reported that this was necessary before they would alter their own behavior. Leadership development programs in general need to reflect the reality that it takes considerable time, patience, and effort to effect fundamental change in leadership culture.     

Exploratory data analysis as a foundation of inductive research

Across academic disciplines, scientific progress is maximized when there is a balance between deductive and inductive approaches. To promote this balance in organizational science, rigorous inductive research aimed at phenomenon detection must be further encouraged. To this end, the present article discusses the logic and methods of exploratory data analysis (EDA), the mode of analysis concerned with discovery, exploration, and empirically detecting phenomena in data. We begin by first describing the historical and conceptual background of EDA. We then discuss two issues related to EDA and its relationship to scientific credibility. First, we argue that EDA fosters a replication-based science by requiring cross-validation and by emphasizing the natural uncertainty of data patterns. Second, we clarify that EDA is distinguishable from other exploratory practices that are considered scientifically questionable (e.g., “p-hacking”, “data fishing” and “data-dredging”). In the following section of the paper, we present a final argument for EDA: that it helps maximize the value of data. To illustrate this point, we present several graphical methods for detecting data patterns and provide references to further techniques for the interested reader.     

Formal and Informal Practices of Knowledge Sharing Between Project Teams and Enacted Cultural Characteristics

This article investigates the process of knowledge sharing between project teams and uses a case study approach. This is especially relevant, as organizations face both the needs for separating work into projects and integrating knowledge created in projects into the organization. The results provided by the analysis technique of GABEK^® indicate that, although projects create boundaries, employees and project team leaders use formal mechanisms and develop informal practices for knowledge sharing between project teams. Furthermore, the article identifies organizational cultural characteristics enacted in these practices that can stimulate the discussion in “knowledge culture research” regarding the relationship of organizational cultural characteristics and (specific) knowledge processes.